I’ve stayed at Holliday inn express quite frequently. This was the worst experience I’ve had with one thus far. First and foremost the pool was shut down after telling us personally that it was up and running. We never would have stayed there had we known it was down. Once we learned that, we were told there was no refund or discount that could be applied. The staff was rude about it as well. The room lights would flicker on and off. The breakfast buffet was cold and most of the appliances weren’t working. ie: drink machine, pancake machine, toaster. The AC in the room would only work half of the time. It was just an overall horrific experience! I would never stay at that facility again, especially for the amount of money that we payed!!!