Weve stayed here before and had no issues, but this time completely opposite. Upon arriving to our room, we noticed the restroom was a mess. It looked as if they didn't clean it. Had to call to have someone come. We reserved a room with fridge but we didn't have one. They tried to charge us more money, luckily they didn't. When we turned sink on it backed up, wouldn't drain. Had to call for them to fix it. At this point I tried to request a different room but they couldn't because they were sold out. Manager was rude, and didn't care at all about our issues. There was another family also telling her about their issues and she was even worse with them. At one point she yelled at them told them if they aren't happy they can f@#$en check out!! Great customer service. After all this we decided to just go and have some fun. When we got back to shower, no hot water!! And I mean none at all. Yes we notified them again. We had other family staying there as well, and they also had similar issues. I had asked other guest if they had any issues, and yup they also were having some. I had enough and spoke to another employee about all the problems. This time she was so much nicer, very apologetic. She waived the resort fees. For that I'm thankful but we will never stay here again. Such a bummer because this was a great place before. We did have a great time in laughlin, enjoyed the river, lake and casinos.