外觀

勞勒希爾頓逸林酒店的評價

4 out of 5
勞勒希爾頓逸林酒店
15101 Sweitzer Lane, Laurel, MD

評價

8.0

很好

10 分評分,優異;1000 則評價中有 446 則" "
8 分評分,不錯;1000 則評價中有 280 則" "
6 分評分,一般;1000 則評價中有 144 則" "
4 分評分,欠佳;1000 則評價中有 71 則" "
2 分評分,很差;1000 則評價中有 59 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Qingxin (Syosset)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
就是一家正常的快捷酒店,没有更好也没有更坏。
於 2024 年 3 月住了 1 晚
Director of Rooms 於 2024年4月7日的回應
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Xun

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
General Manager 於 2020年2月26日的回應
Xun, thank you so much for the perfect rating of DoubleTree by Hilton Hotel Laurel. It is great to know everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Regards, Charles Long, General Manager

10/10 優異

Ernest (FORT WORTH)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Last minute stay was just what we needed, very quiet and safe location, highly recommend
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

8/10 不錯

Sean

伴侶同遊
Poor kid at front desk had bad allergies..... but he showed up! That says something.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月16日的回應
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Jorge

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy limpia y acogedora
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月13日的回應
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms

8/10 不錯

Judy

No complaints. It was comfortable but no refrigerator or microwave . I am spoiled
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日的回應
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

8/10 不錯

Daniel

於 2024 年 3 月住了 1 晚
Director of Rooms 於 2024年4月7日的回應
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

10/10 優異

Carolin

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Look and feel good!
於 2024 年 3 月住了 1 晚
Director of Rooms 於 2024年4月7日的回應
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Genny

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was fine, thanks..
於 2024 年 3 月住了 1 晚
Director of Rooms 於 2024年4月7日的回應
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

6/10 一般

victor (lewisville)

家人同遊
Just an average place with fairly friendly staff
於 2024 年 3 月住了 4 晚
Manager 於 2024年4月4日的回應
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Austin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月4日的回應
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Oluwakemi

讚好:整潔度、職員與服務和住宿狀況
Na
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月1日的回應
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Rene

於 2024 年 3 月住了 2 晚
Director of Rooms 於 2024年4月16日的回應
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Jorge Luis

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
we received excellent service
於 2024 年 3 月住了 1 晚
NLyn 於 2024年3月26日的回應
Thank you

10/10 優異

Geno (Olney)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great checkin
於 2024 年 3 月住了 1 晚
NLyn 於 2024年3月18日的回應
Great-Many thanks!

10/10 優異

Alison (Berea)

讚好:職員與服務
於 2024 年 3 月住了 1 晚
NLyn 於 2024年3月18日的回應
Great-Many thanks!

10/10 優異

Karen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月11日的回應
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 很差

MICHAEL

不滿:整潔度、職員與服務、設施服務和住宿狀況
Worst stay ever. Will not be going back there
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月4日的回應
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Liza

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月27日的回應
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 優異

Dorian

讚好:整潔度、職員與服務和住宿狀況
Staff was always pleasant and upbeat!!!
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月27日的回應
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 優異

henry

讚好:整潔度、職員與服務和住宿狀況
The bed was really comfortable. I had a great nights sleep .
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月27日的回應
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 優異

Carolina

讚好:整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月27日的回應
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 優異

Joseph

讚好:整潔度、職員與服務和住宿狀況
Very good service and it was pretty late
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月18日的回應
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 很差

MD AL AMIN

不滿:整潔度、職員與服務和住宿狀況
Didn’t like their customer service
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月18日的回應
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 優異

horace

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel for a decent price. Location was not the best.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月18日的回應
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

8/10 不錯

Elena

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms were nice but can you a little extra TLC
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月5日的回應
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

10/10 優異

yuhang

讚好:整潔度
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月5日的回應
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

8/10 不錯

Susan

伴侶同遊
讚好:整潔度和住宿狀況
Hotel was convenient. Just off Rt. 95.
於 2024 年 1 月住了 1 晚
NLyn 於 2024年1月30日的回應
Thank you-

10/10 優異

Georgette

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月29日的回應
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms

8/10 不錯

Teree'

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月29日的回應
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms

4/10 欠佳

Jamie

家人同遊
不滿:住宿狀況
Found a cockroach in my room unfortunately.
於 2024 年 1 月住了 4 晚
Manager 於 2024年1月25日的回應
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Abner

親子同遊, 多人同遊
讚好:整潔度和職員與服務
於 2024 年 1 月住了 4 晚
Manager 於 2024年1月25日的回應
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Debra

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Cassie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月18日的回應
Dear Cassie,Thank you for sharing about your stay at DoubleTree by Hilton Hotel Laurel. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased to know your experience was flawless. We hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

8/10 不錯

Sherrie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was fine. Price was good; room very clean. The cost of breakfast was outrageous so I went elsewhere as I continued my travels. Consider putting in a breakfast buffet.
於 2023 年 12 月住了 1 晚
Director of Rooms 於 2024年1月9日的回應
Dear Sherrie,We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations, and we will take your feedback into consideration. We appreciate you mentioning how much you enjoyed our fresh, comfortable accommodations and excellent value. Thank you for choosing us and taking the time to leave your comments. We hope you will stay with us again the next time you visit our city.Sincerely,Natacha Lyn,Director of Rooms

10/10 優異

Darryl

家人同遊
讚好:住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月4日的回應
Darryl,Thank you for staying at DoubleTree by Hilton Hotel Laurel and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 優異

Santana

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Manager 於 2024年1月4日的回應
Dear Santana,Thank you for taking the time to share that your stay at DoubleTree by Hilton Hotel Laurel was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Sincerely,Natacha LynDirector of Rooms

10/10 優異

Melvin

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2024年1月2日的回應
Dear Melvin,Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Natacha LynDirector of Rooms

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務和住宿狀況
Not Hilton Material
I recently stayed at the Doubletree Hilton in Laurel, Maryland, and I must say it fell below the standards I've come to expect from Hilton hotels. The rooms seemed hastily renovated, giving a superficial appearance of newness. Additionally, the adjacent restaurant was empty, and dining options were inconveniently located about 10 minutes away. Overall, I wouldn't recommend staying at this location; it's in dire need of serious renovations to meet Hilton's usual quality.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月28日的回應
Dear Valued Guest,Thank you for taking the time to share about your visit. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We regret that your room did not meet expectations, and we will be sure to communicate your feedback with our associates. Should your travels bring you to Laurel in the future, we would be honored to have you as our guest once again. Sincerely,Natacha LynDirector of Rooms

10/10 優異

AMANDA

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel limpo, confortável, quarto claro, banheiro grande. Café da manhã simples, mas muito gostoso e com ótimo atendimento. Excelente! Parabéns equipe
於 2023 年 12 月住了 4 晚
Manager 於 2023年12月26日的回應
Dear Amanda,Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We are thrilled to read about your stay and how much you enjoyed our comfortable rooms. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
2 star hotel, not 3 star at all. Not double tree used to be.
於 2023 年 12 月住了 5 晚
Manager 於 2023年12月23日的回應
Dear Valued Guest,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

2/10 很差

Paul

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月13日的回應
Dear Paul,Thank you for choosing our hotel and taking the time to review your stay. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.DoubleTree by Hilton Hotel Laurel

6/10 一般

Biruk

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
Need deep cleaning and better engineer
於 2023 年 12 月住了 1 晚
Manager 於 2024年3月14日的回應
Dear Biruk,Thank you for your review. We were pleased that you enjoyed certain aspects of your stay at our hotel. However, we are sorry you had some service issues in your room. We aim to exceed your expectations and go above and beyond for our guests. Therefore, we regret this was not your experience. We hope you will consider us whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

4/10 欠佳

Elisabeth

讚好:職員與服務
不滿:整潔度和住宿狀況
Condition of the room did not live up to hilton standards. Damaged furniture, water damage to the walls. Broken blinds. Wish i could share pictures here.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月23日的回應
Dear Elisabeth,Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Natacha LynDirector of Rooms

4/10 欠佳

Duanita

於 2023 年 12 月住了 1 晚

10/10 優異

Francis

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

samson o

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

6/10 一般

Fola

不滿:職員與服務和住宿狀況
This hotel is in need of renovation.
於 2023 年 11 月住了 3 晚

6/10 一般

Timothy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
NLyn 於 2023年12月7日的回應
Thank you!

10/10 優異

Angelina

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Kristine L 於 2023年12月5日的回應
Thank you very much for your feedback. We hope to welcome you back very soon.