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"Poor directions and parking information. No chair or desk in a Novotel room ??? This is basic stuff in any hotel"

"The staff were truly the best I have ever encountered in a hotel: I called to say I would be late and was told not to worry in the least and that the most important thing was to drive safely. When I arrived, I wasn't sure where the hotel carpark was, called again and the duty manager came out to find me and guide me in. The bartender was fabulous helpful and polite and the night receptionist super helpful too. 11/10!"

"10/10. Excellent location just a shame parking wasn’t available on the day we stayed at the hotel."

"The room was immaculate and everything was working as it should. Staff were really helpful when we had a problem paying for the car park. Staff were really friendly, greeting us and showing an interest in why we were there."

"Lovely big room with everything we needed. We did have a step into the bathroom which customers need to be aware of. Bathroom was super clean. Staff were very friendly and helpful. We needed to check in early and our bags were kept safely although our room was ready for us soon after our arrival. Breakfast was great value for money. Tea and coffee was served at the table with continental or full English options available. Had a drink outside on the street side terrace in the sunshine before walking to the Curve theatre/city centre which is approximately a ten minute walk away. The bar was open on our return later in the evening and served our party a good variety of drinks including cocktails and tea and coffee. Overall a lovely welcoming experience and would recommend if you’re looking for a city break."

"Would not be a place I would go again,"

"Room was clean and font desk person was friendly. Nice for a one night stay. Near the Abby Park which was lovely."

"Loved the room, good receptionists very helpful and friendly. Perfect location, will recommend and stay again. "

"lovely clean hotel, but be warned parking is expensive like a lot of hotels"