I travel 4-6 times per year, and I do different types of traveling, leisure, groups, business, solo and backpacking, and Acala is by far my WORST experience in life.
1. Location - Hotel locates far from the main roads and deep in the island where we have to go through long rides on bumpy roads with absolutely no lights for us to get back to the hotel. Hotel claims that they have shuttle rides but they actually have only one van which most of the time it is not available.
2. Mistakes on all bookings - We booked two things through the hotel, motorcycles and the a boat ticket from the island back to Sanur. They messed both up.
Motorcycle: We asked for two motorcycles for 9:30 am and only one motorcycle arrived. While we were waiting, my friend tried on the 1st motorcycle but that's his first time and the roads are very bumpy, he fell once right in front of the hotel and gave the motorcycle a scratch. So the hotel ask us to pay for repairs of the scratch, we agreed. Until 10 a.m., they pointed at a motorcycle (without side mirrors) that was parked in front of us the whole time and asked us to take that as the 2nd motorcycle. My other friend asked for one with side mirrors but they refused, then he wanted to ride, but the staff stopped him and said we can't handle motorcycles and shouldn't ride the first time on such bumpy roads. We finally decided alright we should give up then they said they would charge for full price of the two motorcycles plus the scratch. We agree to pa