“There aren't a lot of hotels in this area so your options are limited. The hotel is very dated and some things haven't been updated in many years. But you could tell they made an effort to clean. The window was cracked and the bathroom floor tile was cracked. The ceiling light was on a timer so it kept turning off. But the sheets seem clean and there was no indication of any bug activity. The room had the toiletries you would need for a couple days. If you're looking for luxury this is not the……
“There aren't a lot of hotels in this area so your options are limited. The hotel is very dated and some things haven't been updated in many years. But you could tell they made an effort to clean. The window was cracked and the bathroom floor tile was cracked. The ceiling light was on a timer so it kept turning off. But the sheets seem clean and there was no indication of any bug activity. The room had the toiletries you would need for a couple days. If you're looking for luxury this is not the……
“We were never able to check in. We arrived at the motel at 6:30pm. No one was available to check us in. There was a sign posted outside the office saying that check in was only from 3 to 4pm. We lost the money we had paid for the room, and had to find another hotel to stay in. A drug addict who was staying in one of the rooms was wandering around in the parking lot. He scared my wife.”
“We were never able to check in. We arrived at the motel at 6:30pm. No one was available to check us in. There was a sign posted outside the office saying that check in was only from 3 to 4pm. We lost the money we had paid for the room, and had to find another hotel to stay in. A drug addict who was staying in one of the rooms was wandering around in the parking lot. He scared my wife.”
“Pros: Location, Shuttle Service, Desk Staff (Jaime)
Cons: Room odor, slamming doors
The location of this hotel is an absolute gem. It’s incredibly close to everything you need—a Walmart, Target, Walgreens, Jewel-Osco, Starbucks, gas stations, Gurnee Mills, and Six Flags are all within seconds to 20 minutes away. Most importantly, the naval base is only about 12 minutes out.
The facility and our room were clean overall, though the hallways and our room had a noticeably damp, tangy, smoky odor……
“Pros: Location, Shuttle Service, Desk Staff (Jaime)
Cons: Room odor, slamming doors
The location of this hotel is an absolute gem. It’s incredibly close to everything you need—a Walmart, Target, Walgreens, Jewel-Osco, Starbucks, gas stations, Gurnee Mills, and Six Flags are all within seconds to 20 minutes away. Most importantly, the naval base is only about 12 minutes out.
The facility and our room were clean overall, though the hallways and our room had a noticeably damp, tangy, smoky odor……
“This was my second time attempting to stay at this hotel, and I had previously stayed here for a period of time, so I had a certain level of trust in this property.
However, this experience was very disappointing. Due to a necessary name correction on the reservation, Expedia assisted in updating the guest name, and I presented the updated information to the front desk upon arrival. Unfortunately, due to a system synchronization delay on the hotel’s side, the updated information was not visible……
“This was my second time attempting to stay at this hotel, and I had previously stayed here for a period of time, so I had a certain level of trust in this property.
However, this experience was very disappointing. Due to a necessary name correction on the reservation, Expedia assisted in updating the guest name, and I presented the updated information to the front desk upon arrival. Unfortunately, due to a system synchronization delay on the hotel’s side, the updated information was not visible……
“It’s not like the pictures , it’s all sketchy , dirt on the pool , roof leaking , keys not working, damage TV , if like those motels in the movies
You will feel like your in Mumbai or Delhi
Clearly material misrepresentation”
“It’s not like the pictures , it’s all sketchy , dirt on the pool , roof leaking , keys not working, damage TV , if like those motels in the movies
You will feel like your in Mumbai or Delhi
Clearly material misrepresentation”
"This was my second time attempting to stay at this hotel, and I had previously stayed here for a period of time, so I had a certain level of trust in this property.
However, this experience was very disappointing. Due to a necessary name correction on the reservation, Expedia assisted in updating the guest name, and I presented the updated information to the front desk upon arrival. Unfortunately, due to a system synchronization delay on the hotel’s side, the updated information was not visible to them in time, and I was refused check-in.
In this situation, I neither checked in nor used the room, yet the hotel initially treated the booking as “checked in / late cancellation” and attempted to charge a full night’s stay, which I found unreasonable.
Even more concerning, during the follow-up communication, I was informed that I would no longer be welcome to stay at this hotel in the future. This was very unexpected and disappointing.
Although I eventually received a refund after multiple rounds of communication through the platform, the process was time-consuming and frustrating.
I would strongly suggest the hotel improve how they handle situations involving system delays, and provide more flexible and reasonable solutions instead of outright refusal and charging guests. As a returning guest, this experience was particularly disappointing and has made me reconsider staying here again."