Dear Mrs. Bonnie,Thank you for bringing this to our attention, I assure you that this does not reflect our service pattern.We sincerely appreciate your feedback, wich definitly will be shared with our management.My sincere apologies for any inconvenience caused.Looking forward to welcome you back.Best regards,Carina Mateus - Guest Experience Manager

Dear Guest, thank you for feed back! We are delighted that you had such a great stay and we hope to have the pleasure of welcoming you back next time you visit Lisbon. Best regards, Carina Mateus - Guest Experience Manager

Dear Guest, Thank you very much for choosing Dom Pedro Lisboa and for your kind evaluation. We are glad for knowing of your satisfaction, namely on the offered Expedia VIP upgrades and amenities. We hope you had a very pleasant stay ans we would like to have the opportunity to welcome you back, Kindest regards Emanuel Freitas General Manager

Dear Mr. Dwayne,Thank you for taking the time to share your feedback about your recent stay with us.It is wonderful to hear that you found our staff to be helpful and courteous during your time with us. We appreciate your kind words and your recognition of our team's efforts. We hope to have the pleasure of welcoming you back in the future. Warm regardsCarina Mateus - Guest Experience Manager

Cher Monsieur Lotfi,Nous vous remercions sincèrement pour vos aimables commentaires à propos de votre séjour à l'hôtel Dom Pedro Lisboa. C'est une grande joie savoir que vous avez passé un agréable moment parmi nous.Votre recommandation de notre hôtel sans aucune hésitation est la plus belle reconnaissance que nous puissions recevoir. Savoir que vous avez apprécié votre expérience parmi nous et que vous seriez prêt à la partager avec d'autres est une immense source de satisfaction pour toute notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel Dom Pedro Lisboa lors de votre prochaine visite dans la région. Cordialement,Carina Mateus - Guest Experience Manager

Dear Ms. Theresa,Thank you for taking the time to share your feedback regarding your recent stay at Dom Pedro Lisboa Hotel. We were thrilled to read your positive comment about our friendly staff. It is always our goal to provide exceptional service and we are delighted to hear that our team's efforts made a positive impact on your experience.Should you ever find yourself in Lisbon again, we would be honored to welcome you back!Warm regards,Carina Mateus - Guest Experience Manager

Dear Mr. Tsz King,Thank you for your honest feedback regarding your recent stay with us.We sincerely apologize any inconvenience or discomfort you experienced during your stay.It is important to note that the bed sizes can vary between countries and regions.In Portugal, a standard king-size bed typically measures 200X200 cm.We understand that this may differ from what you are accustomed to in your home country and we apologize for any confusion this may have caused.When you raised your concerns with our Front Desk Manager, he immediately proposed to change you to another suite, which you declined.Therefore, we conducted a thorough inspection of your room for any signs of bedbugs and I am pleased to inform that the inspection did not reveal any evidence of bedbugs.However, as a precautionary measure and to ensure your peace of mind, we replaced, both the mattress and bedboard at that time.Nevertheless, after your 4th night with us you decided to change to another hotel and we accepted immediately the modification of your reservation without any penalty.Once again, thank you for sharing and despite any challenges or setbacks during your visit to Lisbon, we sincerely hope that you still managed to enjoy the essence and beauty of our city.Best regards,Carina Mateus - Guest Experience Manager

Sehr geehrte Frau Rosemarie,Wir möchten Ihnen unseren herzlichsten Dank für Ihre freundlichen Worte und das ausgezeichnete Feedback bezüglich Ihres Aufenthalts in unserem Hotel aussprechen. Es ist äußerst erfreulich zu hören, dass Sie mit Ihrem Aufenthalt bei uns vollkommen zufrieden waren.Es war uns eine Freude, Ihnen einen angenehmen Aufenthalt zu bieten, und wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen, Carina Mateus - Guest Experience Manager

Dear Mr. John,Thank you for taking the time to leave such a wonderful review!We are delighted to understand that you had an enjoyable experience during your stay and we are thrilled to know that you appreciated our services and facilities.It was a pleasure to have you as our guest and we look forward to welcome you back soon!Best regards,Carina Mateus - Guest Experience Manager

Dear Gail,Thank you for choosing Dom Pedro lisboa Hotel for your family stay in Lisbon! We are thrilled to hear that you had a lovely time with us.It truly warms our hearts to know that you found our hotel to be a relaxing retreat after your busy days of sightseeing in our beautiful city. Our goal is to provide a peaceful and comfortable environment for our guests to unwind and recharge.We truly appreciate your kind words and we hope to have the pleasure of welcoming you and your family back in the near future!Best regards,Carina Mateus - Guest Experience Manager

Dear Mr. Diederik,Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your breakfast during your stay at Dom Pedro Lisboa Hotel.It is always wonderful to receive such positive feedback about our staff, especially João at the check-in and our restaurant team at breakfast.We are thrilled that you had a pleasant stay with us and we hope to welcome you back for another enjoyable experience in the near future. Best regards,Carina Mateus - Guest Experience Manager

Dear Mr. Jorge,Thank you for taking the time to leave us such a fantastic review! We truly appreciate your kind words and we are thrilled to hear that you had a wonderful experience at Dom Pedro Lisboa Hotel.We look forward to welcome you back soon!Best regards,Carina Mateus - Guest Experience Manager

Dear Mr. Tom,Thank you for sharing your honest feedback with us.At Dom Pedro Lisboa Hotel we are committed to create a welcoming environment for guests of all ages, including children. Our spa aims to provide a serene and peaceful environment for all guests to unwind and enjoy their spa experience to the fullest. We understand that families may have different needs and preferences when it comes to spa visits. To accommodate both, those seeking a quiet retreat and families with children, we have designated specific times for children in the spa area.By doing so, we aim to create a balance where families can still enjoy our spa facilities with their children, while also ensuring that other guests have the opportunity to experience the tranquility and relaxation they seek. However, we apologize if this did not met your expectations.Your feedback is valuable to us and we will certainly take it into consideration as we strive to improve our guest experience. Thank you for choosing Dom Pedro Lisboa Hotel, we hope to have the pleasure of welcoming you back soon.Warm regards,Carina Mateus - Guest Experience Manager

Estimado Sr. Sergio, Muito obrigada pelo tempo que dispensou para nos enviar o seu comentário relativo à sua estadia. É um prazer enorme saber que a sua estadia no Hotel Dom Pedro Lisboa foi do seu agrado. Esperamos poder recebê-lo de novo muito em breve. Melhores cumprimentos, Carina Mateus - Guest Experience Manager

Dear Ms. Sunil,Thank you for sharing your review regarding your recent stay at Dom Pedro Lisboa Hotel. We are delighted to understand that you enjoyed your experience with us.It was a pleasure to have you as our guest and we look forward to welcoming you back soon.Kind regards, Carina Mateus - Guest Experience Manager

Dear Mr. Mark, Thank you for taking the time to share your wonderful review! We are delighted to understand that you had an enjoyable experience during your stay and we are thrilled to know that you appreciated our services and facilities. It was a pleasure to have you as our guest and we look forward to welcome you back soon! Best regards, Carina Mateus - Guest Experience Manager

Dear Ms. Gretchen,Thank you for sharing your review, we greatly appreciate your willingness to share your thoughts regarding your recent stay with us.Regarding the availability of telephones in our rooms, we would like to assure you that all our rooms are equipped with telephones for our guests convenience. We do understand your expectation for computers in the rooms, while it is common in some hotels, it is not standard for Hotels in Lisbon. Instead, we have an internet room in the lobby, accessible to all our guests 24/7. We apologize if this was not clearly communicated during your stay.We understand that the presence of military personnel can sometimes be intimidating, but at Dom Pedro Lisboa Hotel, we value every type of customer and entity equally. As per data protection laws, we are bound to protect the privacy of our guests information. Therefore, we are unable to disclose reservation details to any third parties.While we understand the importance of transparency, we must adhere to these regulations, which means we are unable to disclose reservation details to any third parties.However, we completely understand that this may not have met your expectations and for that, we would like to apologize. Your feedback is incredibly valuable to us and we will certainly take it into consideration as we strive to improve our services and facilities.We genuinely apreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards, Carina Mateus - Guest Experience Manager

Dear Mr. Ashley,We are truly grateful for the review you shared about your experience with us.Creating a memorable and enjoyable experience for our guests is our top priority and it is incredibly rewarding to see that reflected in your review.Once again, thank you for choosing Dom Pedro Hotel for your stay in Lisbon and we look forward to the pleasure of welcoming you back soon!Kind regards,Carina Mateus - Guest Experience Manager

Dear Mr. Rodney Chester,Thank you for taking the time to leave such a heartwarming comment about your recent stay with us. We are thrilled to hear that you found our hotel to be "first class" and that our staff provided service that was "impeccable in every way." It is a pleasure to know that we were able to make your stay comfortable and memorable.Should your travelplans bring you back to Lisbon, we would be absolutely delighted to welcome you once again!Best regards,Carina Mateus - Guest Experience Manager

Exmo. Sr. Pedro Miguel,Muito agradecemos a excelente avaliação que deixou referente à sua estadia no Hotel Dom Pedro Lisboa.Ficamos extremamente felizes em saber que a sua experiência superou as suas expectativas!Agradecemos por eleger o Hotel Dom Pedro para sua estadia em Lisboa e esperamos sinceramente recebê-lo de novo em breve!Melhores cumprimentos,Carina Mateus - Guest Experience Manager

Dear Ms. Ruhena,Thank you for sharing your review regarding your recent stay at Dom Pedro Lisboa Hotel.We are delighted to know that you enjoyed your experience with us.It was a pleasure to have had you as our guest and we look forward to welcoming you back soon.Kind regards,Carina Mateus - Guest Experience Manager

Exma. Sra. D. Juliana,Muito obrigada pelo tempo que dispensou para nos enviar o seu comentário relativo à sua estadia.Ficamos felizes em saber que conseguimos superar suas expectativas e esperamos ter a oportunidade de recebê-la de novo, muito em breve!Melhores cumprimentos,Carina Mateus - Guest Experience Manager

Dear Mr. Luca,Thank you for taking the time to share your wonderful review following your recent stay at Dom Pedro Lisboa Hotel. Knowing that you had an excellent experience during your time with us brings us immense joy. We strive to create memorable and comfortable stays for all of our guests and we are thrilled to understand that we succeeded in making your visit enjoyable.Once again, thank you for choosing Dom Pedro Hotel for your stay in Lisbon and we look forward to the opportunity to welcome you back soon!Best regards,Carina Mateus - Guest Experience Manager

Exmo. Sr. António,Muito obrigada pelo tempo que dispensou para nos enviar o seu comentário relativo à sua estadia.Ficamos felizes em saber que conseguimos superar suas expectativas e esperamos ter a oportunidade de recebê-lo de novo, muito em breve!Melhores cumprimentos,Carina Mateus - Guest Experience Manager

Dear Mr. Jim,Thank you for sharing your review regarding your recent stay at Dom Pedro Lisboa Hotel. We are delighted to know that you enjoyed your experience with us.It was a pleasure to have had you as our guest and we look forward to welcoming you back soon.Kind regards, Carina Mateus - Guest Experience Manager

Dear Mr. Bernard,Thank you for taking the time to leave such a fantastic review! We are thrilled to hear that you had an amazing experience during your stay. It is incredibly rewarding to know that you found your stay enjoyable and that our efforts to create a memorable guest experience have been successful. Thank you for choosing Dom Pedro Hotel for your stay in Lisbon, we look forward to the opportunity of welcoming you back soon!Best regards,Carina Mateus - Guest Experience Manager

Exma. Sra. D. Edilma,Muito obrigada por ter reservado um momento para partilhar a sua experiência, é um prazer enorme perceber que foi do seu agrado.Esperamos ter o prazer de revê-la por cá em breve.Melhores cumprimentos, Carina Mateus - Guest Experience Manager

Estimada Sra. D. Regianne, Muito obrigada pelo tempo que dispensou para nos enviar o seu comentário relativo à sua estadia. É um prazer enorme saber que a sua estadia no Hotel Dom Pedro Lisboa foi do seu agrado. Esperamos poder recebê-la de novo muito em breve!Melhores cumprimentos, Carina Mateus - Guest Experience Manager

Cher Monsieur/Chère Madame M.L.,Nous vous adressons nos plus sincères remerciements pour le commentaire élogieux que vous avez laissé sur notre établissement. C'est un immense plaisir pour nous de savoir que vous avez trouvé notre hôtel très confortable, notre service impeccable et que votre séjour de fin d'année a été excellent!Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Cordialement,Carina Mateus - Guest Experience Manager

Dear Mr/s. Lu,Thank you for taking the time to leave such a wonderful review! We are delighted to learn that you had an enjoyable experience during your stay and that you appreciated our services and facilities. It was a pleasure to have had you as our guest and we look forward to welcome you back soon!Best regards, Carina Mateus - Guest Experience Manager

Dear Mr. Timothy,Thank you for your excellent review! We are thrilled to hear that you found everything about our hotel to be luxurious, from the breakfast to the service and the rooms. We are delighted that you enjoyed your time with us and we look forward to the opportunity to welcome you back in the future. Best regards,Carina Mateus - Guest Experience Manager

Gentile signore Marco Rolino,Grazie per aver condiviso le vostre impressioni sul vostro recente soggiorno presso Hotel Dom Pedro Lisboa. Siamo davvero felici di sapere che hai apprezzato il tuo soggiorno i tuoi commenti sono preziosi per noi e saranno sicuramente presi in considerazione mentre lavoriamo costantemente per migliorare la qualità dei nostri servizi. Grazie ancora per la tua preferenza e per i tuoi suggerimenti. Speriamo davvero di averti di nuovo come nostro ospite in futuro.Cordiali saluti,Carina Mateus - Guest Experience Manager

Estimada Senhor/Senhora, Muito obrigada pelo tempo que dispensou para nos enviar o seu comentário relativo à sua estadia. É um prazer enorme saber que a sua estadia no Hotel Dom Pedro Lisboa foi do seu agrado. Esperamos poder recebê-lo/a de novo muito em breve. Melhores cumprimentos, Carina Mateus - Guest Experience Manager

Exma. Sra. D. Sandra,Agradecemos os seus elogios calorosos! Estamos extremamente felizes por saber que apreciou o café, o atendimento e considerou o nosso hotel muito confortável durante a sua estadia.Obrigada por eleger o Hotel Dom Pedro Lisboa e esperamos ter a oportunidade de recebê-la novamente no futuro. Melhores cumprimentos,Carina Mateus - Guest Experience Manager

Exmo. Sr. Ricardo,Muito obrigada pelo tempo que dispensou em nos deixar os seus comentários.Lamentamos sinceramente qualquer inconveniente causado e queremos assegurar-lhe que consideramos o seu reparo com toda seriedade.Valorizamos muito a sua contribuição e pedimos desculpa por qualquer constrangimento causado.Esperamos que nos conceda a oportunidade de voltar a recebê-la no futuro.Melhores cumprimentos, Carina Mateus - Guest Experience Manager

Dear Mr. Javert,Thank you for taking the time to share your review about your recent stay with us. We are thrilled to know that you had a positive experience and we hope to have the pleasure of welcoming you back in the future.Best regards,Carina Mateus - Guest Experience Manager

Dear Ms. Laura,Thank you for taking the time to share your positive review regarding your recent stay with us. We are thrilled to understand that you had a great experience.It is truly rewarding to know that we succeeded in making your stay enjoyable and we look forward to welcome you back soon.Best regards,Carina Mateus - Guest Experience Manager

Dear Mr. Mikhail,Thank you for sharing your review.Your feedback is invaluable and we greatly appreciate your willingness to share your experience regarding your recent stay with us.It was a pleasure to have you as our guest and we look forward to welcome you back soon. Best regards, Carina Mateus - Guest Experience Manager

Gentile Sig. Mauro,Grazie per aver condiviso le tue impressioni sul tuo recente soggiorno all'Hotel Dom Pedro Lisboa.Apprezziamo sinceramente il tuo feedback e siamo felici di sapere che ti è piaciuta la tua esperienza.Speriamo sinceramente di potervi ospitare nuovamente in futuro!Cordiali saluti,Carina Mateus - Guest Experience Manager

Estimado Señor Luis Juan,Queremos expresar nuestro más sincero agradecimiento por el maravilloso comentario que ha dejado sobre su estancia en nuestro hotel.Nos alegra saber que su experiencia fue satisfactoria y que la sorpresa de cumpleaños para su hija haya sido un momento especial.Es extremadamente gratificante recibir un feedback tan positivo como el suyo y esperamos darle la bienvenida nuevamente en un futuro próximo! Saludos cordiales, Carina Mateus - Guest Experience Manager

Cher Monsieur Norbert,Nous vous remercions le commentaire laissé suite à votre séjour à l’hôtel Dom Pedro Lisboa.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir prochainement. Cordialement,Carina Mateus - Guest Experience Manager

Dear Mr. Mike,Thank you for sharing your review regarding your recent stay at Dom Pedro Lisboa Hotel. We are delighted to know that you enjoyed your experience with us.It was a pleasure to have had you as our guest and we look forward to welcome you back soon.Kind regards, Carina Mateus - Guest Experience Manager

Dear Ms. Akiko,Thank you for taking the time to share your review regarding your recent stay at Dom Pedro Lisboa Hotel.We are thrilled to understand that you enjoyed your time with us.Our hotel is, indeed, conveniently located with easy access to public transportation.We have several transport options right in front of the hotel, getting to the city center is quick and hassle-free. Once again, thank you for choosing Dom Pedro Lisboa Hotel, should your travel plans bring you back to our beautiful city, we would be honored to host you once again. Best regards,Carina Mateus - Guest Experience Manager

Exmo. Sr. Rui,Muito obrigada pelo tempo que dispensou para nos enviar a sua avaliação relativo à estadia.Ficamos felizes em saber que conseguimos superar suas expectativas e esperamos ter a oportunidade de recebê-lo de novo, muito em breve!Melhores cumprimentos,Carina Mateus - Guest Experience Manager

Dear Mr. Eric S, Thank you for sharing your review regarding your recent stay at Dom Pedro Lisboa Hotel. It is a pleasure to understand that you enjoyed your experience with us and we look forward to welcome you back soon. Best regards, Carina Mateus - Guest Experience Manager

Cher Monsieur Nicolas,Nous vous remercions le commentaire laissé suite à votre séjour à l’hôtel Dom Pedro Lisboa.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir prochainement. Cordialement,Carina Mateus - Guest Experience Manager

Exma. Sra. D. Isolda,Agradecemos muito o seu feedback positivo em relação à sua estadia no Hotel Dom Pedro Lisboa. É sempre gratificante receber comentários tão elogiosos e saber que conseguimos proporcionar uma experiência memorável.Esperamos ter o prazer de recebê-la de novo muito em breve.Melhores cumprimentos, Carina Mateus - Guest Experience Manager

Dear Ms. Courtney,Thank you for taking the time to leave such a wonderful review! We are delighted to hear that you had an enjoyable experience during your stay and we are thrilled to know that you appreciated our services and facilities. It was a pleasure to have you as our guest and we look forward to welcome you back soon!Best regards, Carina Mateus - Guest Experience Manager

Dear Ms. Lourdes,Thank you for your kind comments regarding your recent stay with us.It is always a pleasure to hear that we were able to provide a positive experience.We would like to address your concern about the ac and high temperatures for this time of year. We apologize for any discomfort this may have caused as we understand that temperature preferences can vary from person to person and with the unusual weather conditions finding a temperature that suits everyone becomes quite challenging.We take your feedback very seriously, as your comfort is of utmost importance to us.Thank you, once again, for choosing Dom Pedro Lisboa Hotel and we look forward to the opportunity to welcome you back in the future.Best regards,Carina Mateus - Guest Experience Manager

Dear Mrs. Lucille, Thank you for sharing your experience with us. We feel terribly sorry that you had gone through this unpleasant and uncommon situation as we understand how distressing it must have been to encounter this situation. Please allow us to assure you that this unpleasant occurrence does not reflect our usual standards, actually these incidents have become an unfortunate challenge in various parts of Europe and we are not exempt from this concern.We have been awarded with the "Clean & Safe" certification by "Turismo de Portugal", the Portuguese National Tourist Office.This certification is a testament to our dedication to upholding strict rules and rigorous measures set by this organization.Therefore, our mattress maintenance program includes regular cleaning and sanitization procedures specific to our sector and additionally, mattresses that have reached the end of their lifespan are promptly replaced.We take this matter very seriously and we are continuously working to enhance our procedures to prevent any such issues from happening again. We would like to emphasize how important your comfort and contentment are to us and we hope that our gesture of goodwill demonstrated our dedication to your satisfaction. Please accept our sincere apologies once again, we hope to have the opportunity to restore your confidence in our Hotel in the future. Best regards, Carina Mateus - Guest Experience Manager