Dear Fuk ChiThank you for the preference shown towards EPIC SANA Marquês Hotel and the willingness to let us know your opinion about our overall service.We feel extremely delightful for your kind words. It us a pleasure to provide you with our best service in order for you to have the best hospitality experience.On behalf of the whole team, we hope that we can welcome you back very soon.Kind regards from sunny Lisbon,Karim AlyGuest Experience Manager

Dear Peng, Thank you for the preference shown towards SANA Lisboa Hotel and the willingness to let us know your opinion about our service. Your feedback is important to help us in order to improve our quality service and achieve complete guest satisfaction. We truly hope to have the opportunity to welcome you in the future. Kind regards, Paulo Alves Guest Experience

Dear AdelaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Ajit,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Thomas,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Rebecca AllynWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear WilliamWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Dear X,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear WalterWe sincerely thank you for taking the time to answer our survey, your honest opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations regarding the overall stay. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Juan,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Valmore,We truly appreciate your feedback and are pleased to know that you found our hotel to be a pleasant place to stay. However, we're deeply sorry to learn that your dining experience did not meet your expectations. Providing high-quality cuisine is important to us, and we regret that we fell short on this occasion. Your comments will be shared with our culinary team for immediate review and improvement. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Kindest regards,Karim AlyGuest Experience Manager

Dear JonWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

Dear X,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope you had an amazing time on your 2nd visit!Kind regards,Karim AlyGuest Experience

Dear MeghnaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

Dear ConsuelWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear JesualexanderWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Francisco,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear AndresWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear ValeriaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear AdamWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

Dear Marti We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear VikasWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Marti, We sincerely thank you for taking the time to evaluate your experience. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality and variety of our breakfast as well as the the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

Dear Mrs. Alicia,We sincerely thank you for taking the time to evaluate your experience. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

Dear Mr. Nazim,We are delighted to hear you have enjoyed the overall experience with us at EPIC SANA Marquês. On behalf of the entire team, we sincerely appreciate your preference.Kind regards

Dear Aditya We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear AlessioWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Mrs. Neha, We are honored to receive the wonderful feedback you shared with us regarding your recent experience at EPIC SANA Marquês. Your comments regarding the quality of the service leave us flattered and with more motivation to continue improving every day and presenting a service of excellence. On behalf of the whole team, and especially Beatriz, we would like to thank you for taking the time to evaluate your stay, and we are delighted to hear that we exceeded your expectations. Thank you for your preference and we look forward to seeing you in Lisbon in the near future!

Dear ShanekaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.We do apologize for any inconvenience faced during your stay and we do hope to regain your confidence so we can provide you a better experience in the future,Kind regards,Karim AlyGuest Experience

Dear Earlene We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Mr. Shlomi Shlomo, We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

Dear Yoon Jin ,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear Gladys ,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear Shlomi Shlomo We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear GladysWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear RichardWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear HongyiThank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent stay with us.We regret to hear that you found our front desk service to be unfriendly and that there was an issue with the fee. Kindly note that the fees are corresponding the breakfast which was not included as well the supplement for a double occupancy.Regarding the breakfast options, we apologize if they did not meet your expectations. We continuously strive to improve our offerings, and your feedback will be taken into consideration as we evaluate and enhance our breakfast menu.We appreciate your kind words regarding the overall service and experience at our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Please do not hesitate to contact us directly if there is anything else we can assist you with.Warm regards,Karim AlyGuest Experience

Dear Busisiwe Precias, Thank you for the time taken to evaluate your experience at EPIC SANA Marquês. We are glad to hear we were able to exceed your expectations. It was a pleasure to have you and we look forward for a future visit. Kind regards from Lisbon

Dear Mrs. Gladys, we are delighted to hear that you have fully enjoyed your experience at EPIC SANA Marquês. It was a pleasure to welcome you and we hope to see you again in the future.

Estimado Sr. Jaime, obrigada por ter dedicado algum tempo a avaliar a sua estadia de forma tão positiva. Foi um prazer recebê-lo no EPIC SANA Marquês.