The room we initially got was on the below-ground level floor, which reeked of urine and bathroom cleaning supplies. The shower was half uncovered directly facing the beds; my travel partner and I were was quite uncomfortable with that so I asked for an alternate room. At first the receptionist said "No, I really don't have anything else" until I persistently asked and he finally offered a suite room on the 6th floor with availability. We moved to the 6th floor and wow, it was not only sour-smelling, but there was black mold growing on a corner of the walls in the bathroom, NO SHOWER HEAD (only a handheld one inside of a jacuzzi-style tub without any doors so water sprayed everywhere, and extremely uncomfortable/unsupportive pillows. Although it was more spacious than the first room we got, this was absolutely TERRIBLE for a "4 star" establishment -- we couldn't believe our living conditions. We were so tired and it was our final night in Portugal so we opted not to argue with the front desk anymore and just stayed until our early flight in the morning. I would NOT recommend this place to anyone... and I'm usually quite flexible with unideal living situations.