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里斯本萬豪酒店的評價

4 out of 5
里斯本萬豪酒店
Avenida dos Combatentes 45, Lisbon

評價

8.4

很好

10 分評分，優異；988 則評價中有 481 則" "
8 分評分，不錯；988 則評價中有 317 則" "
6 分評分，一般；988 則評價中有 116 則" "
4 分評分，欠佳；988 則評價中有 48 則" "
2 分評分，很差；988 則評價中有 26 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.4/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Sip chang

於 2023 年 1 月住了 1 晚
Susana M. 於 2023年1月31日的回應
Dear guest, hank you for your rating regarding the recent stay with us.We look forward to welcome you back!

4/10 欠佳

KWAN IN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No free wifi!
I am very mad there was no FREE wifi whereas my booking show free WiFi. The reception say Public area is free but I cannot get any data. I then signed up as Marriott member just to get free WiFi in my room but again, I logged in but no data. This is not and should not be the standard of any decent hotel let alone the Marriott! Very disappointed. I have an extra day in Lisbon and I have chosen to switch hotel for real WiFi. Sad! I am trying Carlton Marriott in Madrid tonight (2019.02.04), hope there is real wifi connection!
於 2019 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚
Susana M. 於 2018年11月19日的回應
Thank you for your rating, We are very thankful.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It's a good hotel. Room is comfortable even though wifi is a bit slow.
於 2017 年 7 月住了 6 晚
Rita Timoteo 於 2017年7月31日的回應
Thank you for sharing your feedback. We are delight to know that you had a pleasant stay in our Hotel! We are aware of the Internet and currently is being made changes to improve the network.

10/10 優異

Behfar

讚好：整潔度和職員與服務
The property condition wasn't excellent
於 2024 年 5 月住了 5 晚
Susana M. 於 2024年5月20日的回應
Dear Behfar, Thank you very much for your feedback.It is very important to us.We hope to provide you a perfect stay in a future visit to Lisbon.Regards,

10/10 優異

Jaime

家人同遊
Todo fue excelente y lo mejor de todo la forma cómo nos trataron y el restaurante maravilloso
於 2024 年 5 月住了 4 晚
Susana M. 於 2024年5月10日的回應
Muchas gracias por sus valiosos comentarios sobre su reciente estancia en nuestro hotel.Esperamos verte de nuevo

10/10 優異

Millicent

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, clean facilities
於 2024 年 5 月住了 4 晚
Susana M. 於 2024年5月10日的回應
Hello Millicent, Thank you so much for your valuable feedback!we hope to have the chance to welcome you back in future.

8/10 不錯

Dinesh

於 2024 年 5 月住了 2 晚
Susana M. 於 2024年5月10日的回應
Dear Dinesh, Thank you very much for taking time to share your evaluation on the recent stay with us!We hope to reach the top on a future stay with us!

10/10 優異

Lourdes

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es una buena opcion
於 2024 年 3 月住了 9 晚
Susana M. 於 2024年5月10日的回應
Thank you very much for your rating and comments.We look forward to welcome you back in future.

10/10 優異

Narendra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel with very helpful staff. The only negative is that it’s slightly out of the centre but local Uber service was quick and inexpensive
於 2024 年 1 月住了 3 晚
Susana M. 於 2024年1月15日的回應
Thank you very much for your feedback!Your rating is very important t us and we are happy to know you have fully enjoyed your stay.We look forward to welcome you back!

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Got given twin bedroom even though it was a king bed booking. Marriott refused to help and said only way to resolve was to pay for an upgrade. Not very helpful the front desk staff
於 2023 年 12 月住了 4 晚
Susana M. 於 2024年1月8日的回應
Thank you for sharing your thoughts regarding the room type.Our staff does the best possible to meet our valued guest's requests, we are sorry this was not possible this time.Hope to revert your experience ina future stay.

10/10 優異

Wendy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Susana M 於 2024年1月8日的回應
We are very happy to receive your rating on the recent stay with us!Hoping to welcome you back anytime soon!

10/10 優異

Bruce

於 2023 年 12 月住了 2 晚
Susana M. 於 2024年1月8日的回應
Thank you for sharing your rating on the recent stay with us!We are happy to know we met your expectations.hope to welcome you back soon.

6/10 一般

Dulce Chichava

於 2023 年 12 月住了 12 晚
Susana M. 於 2024年1月8日的回應
Thank you for your rating.It looks like we haven't fully met your expectations and for that we apologize.

8/10 不錯

ADEMIR

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Susana M 於 2024年1月5日的回應
Thank you very much for your rating.Looking forward to welcome you back!

4/10 欠佳

Domingos

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Tem vindo a piorar este hotel
Já ficamos varias vezes. Desta vez falta de variedade no pequeno almoço. Muito pouca fruta, pouca variedade de pão e ovos mexidos pouco cozinhado. Em geral falta de reposição no pequeno almoço. Outra particularidade é a presença de tomarem pequeno-almoço almoço em pijama. Em princípio não voltamos a ficar, mesmo tendo ficado sempre à muitos anos.
於 2023 年 12 月住了 2 晚
Susana M. 於 2024年1月5日的回應
Lamentamos a sua experiência durante o pequeno almoço.O nosso Chefe de restaurante está desde já a par do seu feedback.Teremos muito gosto em recebe-lo novamente caso retorne.

10/10 優異

Achut Ram

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The Building was an Older property but it was fine. I think they need to upgrade there rooms which they seem to be doing as we speak. Overall a pleasant stay
於 2023 年 12 月住了 8 晚
Susana M. 於 2024年1月5日的回應
Indeed we are improving our rooms.Hope you have the chance to stay again and enjoy them!

10/10 優異

DILENDRA

家人同遊
讚好：整潔度
於 2023 年 12 月住了 4 晚
Susana M. 於 2024年1月5日的回應
Wonderful to know you have fully enjoyed your sty with us!Looking forward to welcome you back!

10/10 優異

Vladimir

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and professional staff. Very helpful.

6/10 一般

Wolfgang

伴侶同遊, 商務旅客
讚好：設施服務
不滿：整潔度和職員與服務
Zwei Kakalaken im Zimmer und Baulärm da das Hotel renoviert wird.
於 2023 年 12 月住了 1 晚
Susana M. 於 2023年12月12日的回應
Dear guest,we are truly sorry for the faced challenges in this particularly period.We know there's no better timing for renovation, however we strive for the best possible product for our guests.Best regards,

10/10 優異

Janet (Rapid City)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The concierge and bellmen were extremely helpful. Their was some construction going on above us that was irritating. We were in room 741 and it didn’t stop until after 7pm —so a nap was out of the question but otherwise it was fantastic
於 2023 年 11 月住了 3 晚
Santos 於 2023年11月30日的回應
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We're sorry for the challenges that you faced during your stay, regarding the noiseWe hope to welcome you again soon to provide you a better stay.Sincerely,

10/10 優異

Gessinah

於 2023 年 11 月住了 1 晚
Susana M. 於 2024年1月5日的回應
It seem we have fully met your expectations on your recent stay!Thank you for your rating!

10/10 優異

JoAnn

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It felt like a second home for the week my spouse, dog and I stayed.
於 2023 年 11 月住了 1 晚
Susana M. 於 2023年11月29日的回應
Thank you so much for your great feedback.We are looking forward to welcome you back in a close future!

4/10 欠佳

Kawashima

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
改修工事が朝9時から夜7時過ぎまで毎日行われている。チェックイン時にそのことを伝えられてなかったため、あまりの騒音に驚いてすぐにフロントへ行った。ルームオーガナイザーがとても親切で上の階や工事していない隣のタワーを案内してくれたが、どこの部屋でも騒音は避けられないようだった。部屋に長時間滞在する人にはお勧めできない。
於 2023 年 11 月住了 2 晚
Susana M. 於 2023年11月29日的回應
Thank you very much for your feedback.We apologize for the challenge with the construction. Indeed there's no ideal time for renovations.we hope to have the chance to welcome you back and see the ongoing changes.

4/10 欠佳

Ronald

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
於 2023 年 11 月住了 1 晚
Susana M. 於 2024年1月5日的回應
We are sorry to know we were below your expectations.We hope to have the change to improve your stay in a future visit.

8/10 不錯

Arlete

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Susana M. 於 2023年11月29日的回應
It's great to see you had a great stay with us!We hope to welcome you back.

8/10 不錯

Cláudia

於 2023 年 11 月住了 1 晚
Susana M. 於 2024年1月5日的回應
Thank you very much for your rating!We hope to welcome you back soon :-)

10/10 優異

JoAnn

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We are enjoying the time we have left here. It has been a wonderful initiation to Portugal.
於 2023 年 11 月住了 1 晚
Susana M. 於 2023年11月29日的回應
Thank you for your feedback!it's wonderful to know you have fully enjoyed your a«stay with us.Hope to welcome you back.

8/10 不錯

JoAnn

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Marriott Lisbon is well run. The staff is very professional and friendly. It has been so nice that many staff members show excitement towards our dog. It is refreshing to vacation in a place that makes travel living travel.
於 2023 年 11 月住了 4 晚
Susana M 於 2023年11月24日的回應
Dear guest, we are very happy to know you have fully enjoyed your stay with us!Our team look forward to welcome you back.

2/10 很差

John

伴侶同遊
Nice hotel but too far from City center. It is close to airport, and if you have a car it's a good starting point to travel north and west.
於 2023 年 11 月住了 4 晚
Susana M 於 2023年11月23日的回應
Dear guest, Thank you for your feedback regarding the recent stay with us.Best regards,

4/10 欠佳

Angelica

商務旅客
不滿：住宿狀況和客房舒適度
Better options in Lisbon
Unfortunately we were not satisfied with our one night stay at the Marriott Location. We had some troubles at the time of the check in and also during checkout we were asked to pay for our stay where it was already paid at the time of the booking. The hotel also did not have any warm or hot water and taking a cold shower was not something we expected at a Marriott Property.
於 2023 年 11 月住了 1 晚
Susana M. 於 2023年11月23日的回應
We are very sorry to know you have suffered with the unforeseen water challenge.we hope to have the chance to improve your satisfaction in a future visit to Lisbon should you choose to stay with us.

10/10 優異

OSAMAH

於 2023 年 11 月住了 8 晚
Susana M 於 2023年12月12日的回應
Dear Guest, Thank you very much for your valuable feedback!we are happy to know you ave fully enjoyed your stay with us.

10/10 優異

Lakshmi

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 4 晚
Your guest relations 於 2023年11月16日的回應
Dear Guest,Thank you so much for your amazing feedback !It is very gratifying to hear such good feedback from our guests..We strive to provide great experiences to our guests and my team is glad to know that we accomplished this goal with you.I have shared your feedback with our Executive Team ,as a way of ,celebrating the amazing services we provide.Thank you and we cant wait to welcome you soon!

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
Nice hotel
Nice hotel, bathrooms need updating.
於 2023 年 11 月住了 1 晚
Susana 於 2023年11月9日的回應
Thank you very much for your great feedbackWe are very happy to know you have fully enjoyed your stay with us!Looking forward to welcome you back!

10/10 優異

Pedro

讚好：整潔度、職員與服務、設施服務和住宿狀況
The service at this hotel is impeccable. Great room amenities, great breakfast.
於 2023 年 11 月住了 1 晚
Susana M. 於 2023年11月2日的回應
Thank you for sharing your feedback regarding the recent stay with us.We are happy to know you have fully enjoyed your stay with us!

10/10 優異

Evaldo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
LUGAR MUITO AGRADAVEL
於 2023 年 10 月住了 2 晚
Susana M. 於 2023年11月2日的回應
Muito obrigada pelo seu comentário.Estamos muito contentes por saber que a estadia foi de encontro ás suas expectativas.Até uma próxima!

4/10 欠佳

Sarah

不滿：職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Susana M. 於 2023年10月17日的回應
Dear guest, Thank you for your feedback.We are happy to know you enjoyed your stayHoping to welcome you back.Regards

10/10 優異

Maxine

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was awesome.
於 2023 年 9 月住了 1 晚
Susana M. 於 2023年10月16日的回應
Thank you so much for your feedback!We hope to provide you another great stay should you choose to return.Regards,

6/10 一般

John

讚好：住宿狀況和客房舒適度
Shower Safety
The bathroom needs to be upgraded and the shower shutter needs to be changed as it can be unsafe for older people as the shutter swings and there is no stability or support. It would be better to have a plastic shower curtain.
於 2023 年 10 月住了 1 晚
Nádia Landim 於 2023年10月15日的回應
Dear Guest,First let me thank you for your preference and your loyalty towards Marriott.On behalf of the entire hotel team, I want to thank you for sharing about your experience and I want to extend our apologies for the experience you had while saying with us!We strive to provide great experiences to our guests and my team is Dissapointed to know that we have failed to achieve this goal with you.I have shared your feedback with our Engineering Team ,as a way of ,improving the guest services and experiences, for future stays.Thank you and we hope to welcome you soon!

10/10 優異

Sandra

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Personnel vraiment gentil Bel hôtel et le lit confortable. Des balcons dans les chambres plutôt rare de nos jours! Déjeuners inclus vraiment complet et à 5 minutes de l’aéroport pour 10EUR
於 2023 年 10 月住了 1 晚
Nádia Landim 於 2023年10月8日的回應
Merci beaucoup pour vos incroyables commentaires !C'est très gratifiant d'entendre de si bons retours de la part de nos invités.Nous nous efforçons d'offrir d'excellentes expériences à nos clients et mon équipe est heureuse de savoir que nous avons atteint cet objectif avec vous.J'ai partagé vos commentaires avec notre équipe de direction, afin de célébrer les services incroyables que nous fournissons.Merci et nous avons hâte de vous accueillir bientôt !

2/10 很差

Suresh (Bridgewater)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Since our flight reaches early in the morning, we had booked and paid for the room from the previous day. Plus we had sent a message to the hotel (via expedia) informing them about the early morning flight. Yet when we reached the hotel, they had given away our room and so we had to wait in a temporary room for several hours till our room became available in the afternoon. The hotel did not even offer a refund for the room.
Nádia Landim 於 2023年10月4日的回應
Dear Mr.Aravind,Dear Mr.Kinney ,First let me thank you for your preference and your loyalty as a Gold Member towards Marriott.On behalf of the entire hotel team, I want to thank you for sharing about your experience and I want to extend our apologies for the experience you had while staying with us!We strive to provide great experiences to our guests and my team is disappointed to know that we have failed to achieve this goal with you.I understand that you were tired from a very long journey and you just wanted a comfortable room to rest ,I truly apologize.Knowing that your stay was not up to par I can issue 5.000 points for all the inconvenience cause and you will receive an e-mail confirming this.I have shared your feedback with our Executive Team ,as a way of ,improving the guest services and experiences, we provide.Thank you and we hope to welcome you soon!

10/10 優異

Gail

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Susana M. 於 2023年10月2日的回應
It's great to know we have met your expectations!We hope to have the chance to welcome you back in future!

8/10 不錯

Freda

伴侶同遊
讚好：整潔度和住宿狀況
Property was clean, check in was fast and easy. The property is in a business area so limited dining and transportation options within walking distance. Overall, I would rate this property 4/5
於 2023 年 9 月住了 4 晚
Susana M. 於 2023年10月2日的回應
Thank you so much for sharing your experience.We look forward to welcome you back!

10/10 優異

robert (Patchogue)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Service staff for breakfast didn't get the order correct a couple of times
於 2023 年 9 月住了 6 晚
Susana M. 於 2023年9月25日的回應
Thank you very much for your feedback! we will work even closer to the staff to improve this area.Best regards,

10/10 優異

daniella

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Nadia Landim 於 2023年9月24日的回應
Dear Ms.Daniela,Thank you so much for your amazing feedback !It is very gratifying to hear such good feedback from our guests..We strive to provide great experiences to our guests and my team is glad to know that we accomplished this goal with you.I have shared your feedback with our Executive Team ,as a way of ,celebrating the amazing services we provide.Thank you and we cant wait to welcome you soon!

2/10 很差

David

伴侶同遊
不滿：整潔度和住宿狀況
Shakedown: At check-in I was asked if I was interested in a “newly remodeled room” (not an UPGRADE to a larger room) for an additional €75 per night. They had the same room available but in better condition, but it would cost me an extra €300 for my stay. Disrepair/mold (pictures): o Moisture damage in the bathroom door jams, wood rot and black mold o Instead of fixing the issue they have painted over wood rot many times o Bathroom door doesn’t latch closed; desk said they would send someone up to repair – no one ever showed up and door remained broken our entire stay o The shower curtain hadn’t been changed in a while, soap scum film buildup at the bottom Disrupted Cable (video): o 1/3 of all stations didn’t work, 2/3 of all other channels worked fine, came in “crystal clear” o Technician came to fix a “loose” connection and we lost more channels o Hotel desk then called up and said entire building is having trouble with some channels (lied) o Lobby televisions had crystal clear reception on channels we had interrupted signals Worn out (picture): o Towels were beyond “shelf-life”; scratchy and non-absorbent o Bathroom was 70’s motif with cracked tiles and chipped tiles Electrical issues: o Outlets heated up our converter adapters to the point we didn’t charge our devises; we stayed at 3 other accommodations in Europe without this issue
於 2023 年 9 月住了 4 晚
Susana M. 於 2023年9月22日的回應
Dear guest, Once again we would like to apologize for the faced challenges.Regards,

10/10 優異

John

於 2023 年 9 月住了 1 晚
Susana M. 於 2023年9月22日的回應
Thank you very much for your rating.We look forward to welcome you back.Regards,

10/10 優異

Valerie

家人同遊, 多人同遊
讚好：設施服務
We had an absolutely terrific time. Maître d’ and wait staff were top notch. Looking forward to coming back again.
於 2023 年 9 月住了 1 晚
Susana M. 於 2023年10月2日的回應
Thank you for your kind words that will be shared internally!Hope to welcome you back!

4/10 欠佳

Kimberly

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Old housekeeping was not good
於 2023 年 9 月住了 5 晚
Susana M. 於 2023年9月18日的回應
We are very sorry to know you have had challenges with our Housekeeping service.Our team joins me on apologizing for the short comes.We hope to have the chance to welcome you back to provide you a problem free stay.

10/10 優異

Aym

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Susana M. 於 2023年9月13日的回應
Thank you very much for your rating!We are happy to know you have fully enjoyed your stay with us.