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番哈隆加度假酒店的評價

5 out of 5
番哈隆加度假酒店
Estrada da Lagoa Azul, Sintra

評價

9.2

卓越

10 分評分，優異；377 則評價中有 284 則" "
8 分評分，不錯；377 則評價中有 55 則" "
6 分評分，一般；377 則評價中有 21 則" "
4 分評分，欠佳；377 則評價中有 12 則" "
2 分評分，很差；377 則評價中有 5 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
愉快舒適的高爾夫球渡假酒店
於 2019 年 5 月住了 3 晚

10/10 優異

Abbigale

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing… so amazing we extended our stay here
於 2024 年 4 月住了 1 晚

10/10 優異

Laverne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Stay
Our stay at the Penha Longa exceeded all expectations. From the beginning to the end. On arrival we were met with some of the most friendly and helpful staff. Everyone went above and beyond to please and to make the stay great. The hotel is nestled on a beautiful golf course. Lots of great restaurants and a superb free breakfast every morning. Star in every department was great. There was no language barrier. I would certainly return to this property. We had a wonderful vacation.
於 2023 年 11 月住了 4 晚
Smata 於 2023年11月13日的回應
Laverne, Delighted to hear you had an exceptional stay with us! Thanks for your kind words and we look forward to welcoming you back for another wonderful vacation.Susana MataDirector of Quality

10/10 優異

Boris

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 6 晚
Penha Longa Resort 於 2023年11月13日的回應
Thank you for your feedback!

10/10 優異

Teresa

於 2023 年 9 月住了 2 晚
Penha Longa Resort 於 2023年11月13日的回應
Thank you for your feedback!

10/10 優異

Heidi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A true five star hotel
Our stay at Penha Longa was absolutely lovely. The service and the hotel were top to the finest details. We enjoyed our holiday with our toddler and never felt this welcomed. It really warmed our hearts to see how everyone paid attention to our little one. The hotel is located in such a beautiful venue and there was plenty of activities to do, our favorites were the spa and buggy rides. We will definitely return!
於 2023 年 9 月住了 3 晚
Smata 於 2023年10月4日的回應
Heidi, Thank you so much for sharing your wonderful experience at Penha Longa! We're thrilled to hear that you had a lovely stay and that our team made you and your toddler feel so welcome. It's truly heartwarming to know that you appreciated the attention to detail in our service.We're delighted to hear that you enjoyed the beautiful surroundings of our hotel and the various activities we offer. The spa and buggy rides are indeed fantastic choices for relaxation and exploration. We can't wait to welcome you back for another memorable stay! If you have any specific plans or requests for your next visit, please feel free to let us know. Until then, safe travels and warm regards from the Penha Longa team!

10/10 優異

rajesh (London)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely Quiet Property with Good Selection of Restaurants and warm welcoming staff
於 2023 年 8 月住了 3 晚
Penha Longa Resort 於 2023年9月6日的回應
Dear rajesh, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our property to be a lovely and peaceful retreat. Our team takes pride in providing a warm and welcoming experience to our guests. We're also delighted that you appreciated our selection of restaurants.We can't wait to welcome you back in the future!Best regardsSusana Mata Director of Quality

10/10 優異

Yanick

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was nice and clean, good temperature. I love how spacious the room was, well distributed, with mirrors, a balcony overlooking the garden and the mountain. We had access to juice, sodas and water in the refrigerator. The staff was very friendly. They brought our luggage up to the room.
於 2023 年 8 月住了 1 晚
Penha Longa Resort 於 2023年9月6日的回應
Dear Yanick, Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel.It's great to know that you found your room comfortable, clean, and well-maintained. We take pride in providing spacious and thoughtfully designed rooms, and we're delighted to hear that you appreciated the layout, mirrors, and the balcony with a view of the garden and mountains.We're also pleased to hear that you enjoyed the complimentary refreshments in the refrigerator and that our staff provided you with excellent service, including assistance with your luggage. Our team works hard to ensure our guests have a memorable experience, and your kind words are a testament to their efforts.We hope to welcome you back in the future for another enjoyable stay.Safe travels!Susana Mata Director of Quality

8/10 不錯

Annette

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Penha Longa Resort 於 2023年9月6日的回應
Dear Annette, Thank you so much for choosing to stay at our hotel, and for taking the time to share your feedback! Your opinion is valuable to us, and we're always looking for ways to improve our services. If you have any specific comments or suggestions that could help us enhance your future visits or the experiences of other guests, please don't hesitate to share them with us.We hope to welcome you back to our hotel in the near future and provide you with an even better experience. Safe travels! Susana MataDirector of Quality

10/10 優異

Kyle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Beautiful area ,great service great food !Amazing atmosphere.
於 2023 年 7 月住了 3 晚
Penha Longa Resort 於 2023年9月6日的回應
Dear Kyle, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that you found the area beautiful. Providing great service and delicious food is our top priority, and it's wonderful to know that we exceeded your expectations.We hope to welcome you back soon for another amazing experience!Warm regardsSusana MataDirector of Quality

10/10 優異

Glee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 4 晚

8/10 不錯

Myeisha

讚好：職員與服務
不滿：整潔度
Beautiful area
於 2023 年 5 月住了 1 晚
Susana Mata 於 2023年6月23日的回應
Thank you for your kind words! We're thrilled to hear that you found the area around our hotel beautiful. It truly is a remarkable location, and we're glad you enjoyed it. We hope you had a wonderful stay with us, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels! Susana MataDirector of Quality

10/10 優異

jody a

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice amenities
Very clean, friendly staff, excellent food, complimentary to go breakfast order was lost and not ready.
於 2023 年 5 月住了 2 晚
Susana Mata 於 2023年6月28日的回應
jody, Thank you for your feedback! We're thrilled to hear that you found our hotel very clean and our staff friendly. We apologize for the inconvenience with your complimentary to-go breakfast order and any frustration it may have caused. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Best regardsQuality Team

2/10 很差

真實旅客

不滿：職員與服務和住宿狀況
There was construction everywhere, loud noises, hallway had a strong scent that smelt horrible, housekeeping walked in while we were still sleeping, they overcharged us for golf by $300 when I booked it it said $220 and they charged us $507 upon arrival.
於 2023 年 4 月住了 1 晚
Smata 於 2023年4月28日的回應
Dear guest,Thank you for sharing your experience with us.We take your comments very seriously and would like to address your concerns directly. Please reach out to us at your convenience. We apologize for any inconvenience caused and look forward to hearing from you.Best regards,Susana Mata Director of Quality

10/10 優異

Gabriel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent endroit où séjourner dans un cadre enchanteur en nature. Petit déjeuner copieux et délicieux. Piscine intérieur en mars un plus pour relaxer après une journée de visite.
於 2023 年 3 月住了 4 晚
Smata 於 2023年4月28日的回應
Gabriel, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre cadre enchanteur en pleine nature. Nous sommes heureux que vous ayez pu vous détendre dans notre piscine intérieure en mars et apprécié notre petit déjeuner copieux et délicieux. Nous espérons vous accueillir à nouveau bientôt pour une expérience tout aussi agréable. Merci d'avoir choisi notre établissement !Susana MataDirector of Quality

4/10 欠佳

Dmitriy

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
Dear Penha Longa, I am writing to express my dissatisfaction with my recent stay at your hotel. While I had chosen to stay at your 5-star hotel to celebrate my child's 10th birthday, I was disappointed that nothing special was done to mark the occasion, despite assurances from your staff. Moreover, when I requested a golf cart, it was malfunctioning, adding to our frustration and inconvenience during our stay. Additionally, one evening, a staff member almost entered our bedroom without our permission, asking if we needed towels. This was completely inappropriate and left us feeling violated and that our privacy had been disturbed. Furthermore, I was also disappointed with the construction work that was going on during my stay. The loud and disturbing sounds from the construction site on the first floor woke us up at 8 in the morning, which was very disruptive to our stay. While I understand that construction work may be necessary, it is unacceptable for guests to be subjected to such noise disturbances, and measures should be in place to ensure guests' comfort. Overall, my experience at Penha Longa Sintra Portugal was far from satisfactory, and I hope that you take note of these issues and take the necessary steps to ensure that guests' expectations are met in the future. Sincerely, Anna
於 2023 年 2 月住了 4 晚
Smata 於 2023年3月1日的回應
Dear Dmitriy, Thank you for sharing your recent experience at our hotel. We appreciate your feedback and take all comments seriously. We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience caused.We strive to provide all of our guests with exceptional experiences, and we are disappointed to hear that we fell short in your case. Rest assured that we will take your comments into consideration as we continue to improve our services and facilities.We appreciate your patronage and hope that you will consider staying with us again in the future.Sincerely,Susana MataDirector of Quality

10/10 優異

EUI KYUNG

於 2023 年 2 月住了 5 晚

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nous nous étions dit il y a 10 ans , on se refait cela dans 10 ans avec des souvenirs du site extraordinaire… rien n’a changé toujours autant magnifique
於 2023 年 2 月住了 2 晚
Smata 於 2023年3月1日的回應
Cher David, Nous sommes ravis d'apprendre que votre expérience avec nous était toujours aussi magnifique qu'il y a 10 ans. Nous apprécions votre fidélité et sommes heureux que notre site extraordinaire vous ait laissé des souvenirs inoubliables.Nous continuerons à travailler dur pour offrir à nos clients un service de qualité et des installations de premier ordre, afin de garantir des souvenirs inoubliables lors de leur séjour chez nous.Merci encore pour votre soutien et nous espérons avoir l'occasion de vous accueillir à nouveau chez nous.Cordialement,Susana MataDirector of Quality

10/10 優異

Joanne A

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I stayed at Penha Longa 10 years ago and when I decided to visit Portugal, I selected this resort again and I wasn't disappointed. If I could bottle the level of service I received and take it with me everywhere I go, I would. The property is still well maintained, the dining experience from breakfast to dinner was superb. The Spa was awesome also. I highly recommend this resort and would give a higher score than 5 if I could.
於 2023 年 1 月住了 4 晚
Smata 於 2023年3月1日的回應
Dear Joanne AThank you for choosing to stay with us again after 10 years, and for taking the time to share your experience with others. We are delighted to hear that your recent stay at Penha Longa was everything you had hoped for and more. We take pride in maintaining our property to the highest standards, and we are glad that you noticed and appreciated our efforts.It is also gratifying to hear that you found our dining experience and spa services to be superb. We have a talented and dedicated team who take great care in providing our guests with the best possible experience, and your positive feedback is a reflection of their hard work.Thank you for your kind words and for recommending our resort to others. We look forward to welcoming you back to Penha Longa in the future.Sincerely,Susana MataDirector of Quality

8/10 不錯

Chio

家人同遊
讚好：整潔度和住宿狀況
Nice property with beautiful scenery Staff must follow up with details

10/10 優異

FABIANA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚

10/10 優異

Ryan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff deserve special recognition at this hotel. Anytime my wife and I needed anything, they were willing and enthusiastic to help. Rooms were clean and nice, the restaurants on the property are excellent, and the property is beautiful. My only complaint is that we played a round of golf while we were there, and were charged the full, normal rate during off season, on a course that was far from optimal condition. Most places have winter rates that are about half of the main season rates, and although the course was fun and challenging, I feel as though I overpaid for the round. No difference between fairways and rough, grass was 5” long on the fairway in many places. Lost several balls in the fairway. We were warned that the course wasn’t in peak condition, but I feel the price should have reflected that. Other than that small issue, this place was incredible! Again, the staff was super accommodating. The breakfast that this hotel puts on is the best I’ve seen in Portugal; phenomenal. If you choose to come stay here in the off season as we did, you will enjoy less people at the hotel and smaller crowds at the beautiful sites in the area as well.

6/10 一般

Sylvie

伴侶同遊
讚好：整潔度和職員與服務
Belle grande chambre et jolie vue. Qualité nourriture faible et servie froide. Éclairage trop fort dans les restaurants, on se croirait en train de souper au McDo tellement il y fait clair. Gâche l’ambiance feutrée qu’on aimerait pour un repas.
於 2022 年 10 月住了 2 晚

10/10 優異

Jeremy

於 2022 年 9 月住了 7 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Great place!
Great facilities, rooms and ambience - however, some services like breakfast room was not up to standards… Seemed to be post-pandemic hiccups and still way better than all other resorts we’ve visited recently… Would go again!
於 2022 年 7 月住了 5 晚

10/10 優異

Paul

家人同遊
讚好：職員與服務、設施服務和住宿狀況
First class, we will definitely return
於 2022 年 7 月住了 8 晚

10/10 優異

Nelson (Schwenksville)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
These was the best resort we've have stayed at. The grounds were beautiful and historical. Very walkable and the amenities were great.
於 2022 年 7 月住了 4 晚

10/10 優異

Saeid

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Kudos to Management team and all the people working at this resort. This is true 5 star service that I have not seen in a while. Thank you so much.
於 2022 年 6 月住了 3 晚

10/10 優異

Robert

於 2022 年 6 月住了 1 晚

4/10 欠佳

Rodney

多人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
A truly disappointing stay at a wonderful location
Thé hôtel had overbooked and did not have rooms available for the first of my five night stay. The following day no rooms were available until mid afternoon and when a manager intervened the room made available was obviously a rushed job and lacked amenities and essential toiletries one would expect of a 5* hotel. The admin staff appeared untrained. When I checked out they did not not have records of my Experian prepayment until a manager was summoned.
於 2022 年 5 月住了 5 晚

4/10 欠佳

Kenneth

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 Star it is not
Firstly they moved us for our first night (of 5) they said because of covid, it was a lie we found they were overbooked. We then agreed to move to the hotel at 10am providing our room was ready on arrival we were told the room would be ready at 3pm. We got the duty manager and she got us a room in 10 mins. She was excellent. One day the room was not serviced, and for three days tea and coffee not replaced. The duty manager again was very helpful. All the staff were great, but obviously he top management are really not very good. On Monday we were looking to have dinner in one of the 3 star Michelin restaurants, but surprise surprise all are closed on a Monday, surely you would stagger closures, but no. Main dining room was fully booked until 9:30pm. But was not on looking in a few times. So we had to eat in the bar.
於 2022 年 5 月住了 5 晚

10/10 優異

Brian

於 2022 年 5 月住了 2 晚

10/10 優異

Júlio

於 2022 年 5 月住了 2 晚

10/10 優異

PARISOT

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A perfect place in a beautiful area
Last year I was able to discover Sintra. We had the opportunity to come again for a conference in the region at this place. This hotel offers everything you need if you want to relax, enjoy and in a quiet area. We will definitely come back with the kids to enjoy all together !
於 2022 年 5 月住了 1 晚

8/10 不錯

EITAN

於 2022 年 3 月住了 1 晚

10/10 優異

Jeanne

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Loved the property and all the amenities for children. The staff was extremely helpful.
於 2022 年 3 月住了 1 晚

10/10 優異

Sonia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was surrounded by beautiful tree and golf course. It was a just a short drive away from Lisbon, Cascais, and the main town of Sintra. It was quiet and relaxing area. The staff was helpful and friendly. We also loved hanging out at the gin bar. Federico was so nice and made an excellent drink suggestion when I was unsure what to order.
於 2022 年 3 月住了 5 晚

10/10 優異

Rohit

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 7 晚

10/10 優異

Eric

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good but could be better.
This hotel is a Ritz Carlton. It is a beautiful property but for the most part they are great BUT I feel for a Ritz brand they could be better! Our room carpet is dirty with a wine stain or something. Make note that electric bike is NOT free. We didn't remember they mention the rental cost so we were a little shocked that it was 18 euro per bike. For a 5 star hotel I think bike should be free of charge since it is just for exploring the hotel property and cant be use to go outside anyway. but overall good stay.
於 2021 年 11 月住了 3 晚

10/10 優異

Antonio

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2021 年 11 月住了 4 晚

4/10 欠佳

真實旅客

讚好：整潔度
Disappointing
Although the location is stunning, there are a lot of issues with this resort which made our stay quite disappointing. We were planning a few days of relaxing, my husband would play golf and i would use their pools and other facilities, and then we would go to their michelin restaurant for his birthday. The pools were cold and not usable, the running "trails" were just the road around the resort you share with the cars, and on check in we discovered most of the restaurants would remain closed for our stay and were told to book straight away as everything would be full otherwise. Nowhere on the website or during the booking process is it advertised that the pools and restaurants are seasonal but this is the case. Breakfast was a bit of a disaster, we were put next to the coffee station which was really loud and chaotic with staff making coffees around us. And got coffee pod machine coffee which is hardly 5 star. The food was very slow and not good when it arrived. We didnt bother to go down for the remaining days. I have to say that the staff here were all really friendly and tried their best despite the underlying problems of the systems they were working with. When we complained they were most understanding, we received an upgrade and a bottle of wine on the birthday which was much appreciated. Despite this the overall experience was really disappointing.
於 2021 年 10 月住了 4 晚

6/10 一般

Martin

家人同遊
讚好：職員與服務和客房舒適度
Nice but needs some TLC
A nice hotel but in need of some re furbishment. Service in a couple of restaurants was also disappointing and definitely not up to standard for a 5 star hotel.
於 2021 年 10 月住了 4 晚
Martin 於 2021年11月4日的回應
Thank you for providing your review of your recent stay with us. I will share your comments about refurbishment and service at our restaurants with the respective teams. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! Quality Team

4/10 欠佳

jeremy

家人同遊
不滿：整潔度和職員與服務
A tired property, but most importantly, staff that didnt seem to have attended any sort of training. Certainly not a 5 star hotel, and most certainly not 5 star trained staff. This is supposed to be a Ritz Carlton, but: 1. No greeters when checking in 2. Nobody to assist with the luggage 3. Dirty/dusty rooms 4. Breakfast wrong each and every day 5. Staff that took notes of problems, then seemed to discard them! Really. really disapointing hotel
於 2021 年 10 月住了 5 晚
jeremy 於 2021年11月4日的回應
Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention and will share your message appropriately within the team in order take the necessary measures. Please accept our apologies for falling short on your expectations, and thank you again for your feedback.

6/10 一般

Temilolu

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
Terrible service
The hotel looks lovely. However, that's where positives stop. You pay 5 star prices but get 3 star service at best. We arrived early but were not offered early check in-- despite sending an email to request this previously. We in fact, were checked in 1 hour AFTER the standard check in time. At that we were given the wrong rooms and luggage was lost along the way. Other issues include long waits and incorrect room service orders. Broken doors in rooms. There were also several times we called the front desk/concierge/room service and no one would pick up for like 10 minutes. Honestly, it was all a little ridiculous for a supposed Ritz Carlton. Would definitely not recommend unless they get their act together.
於 2021 年 10 月住了 2 晚
Temilolu 於 2021年11月4日的回應
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

10/10 優異

Shailesh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place with amazing service. The only thing I would have preferred is a room with a better view. Mine was Room No. 352.
於 2021 年 10 月住了 2 晚
Shailesh 於 2021年11月4日的回應
We are delighted to hear about your recent stay with us and really appreciate your feedback! We took good note of your comment on wanting a room with a better view. We hope the next time you stay with us, you will receive a room with a different view. Please advise us upon reservation. Thank you again for your feedback and for being our guest.

6/10 一般

Vibha

家人同遊
不滿：整潔度和職員與服務
Housekeeping
For the price you pay, the room wasn't being vacuumed every day. They cleaned out the garbage cans and left fresh towels, but did not vacuum the carpets. The first day there were coffee pods, the remaining time it wasn't refilled. My husband gave his suit two times for laundry, and it still wasn't ironed. The breakfast is excellent, the two pools and the other amenities were very nice. My only peeve is with house keeping.
於 2021 年 9 月住了 5 晚
Vibha 於 2021年11月4日的回應
I want to thank you for staying with us, and mentioning great things about our breakfast and the pools! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that the room cleaning fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you’ll consider us next time your travels bring you back to

10/10 優異

Blair

於 2021 年 10 月住了 2 晚

6/10 一般

Dr. Juergen

讚好：整潔度、職員與服務和客房舒適度
於 2021 年 9 月住了 3 晚