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蒂沃利阿文尼達立波達德里斯波亞酒店 - 立鼎世酒店集團的評價

5 out of 5
蒂沃利阿文尼達立波達德里斯波亞酒店 - 立鼎世酒店集團
Avenida Liberdade, 185, Lisbon

評價

9.0

卓越

10 分評分，優異；1000 則評價中有 630 則" "
8 分評分，不錯；1000 則評價中有 254 則" "
6 分評分，一般；1000 則評價中有 70 則" "
4 分評分，欠佳；1000 則評價中有 31 則" "
2 分評分，很差；1000 則評價中有 15 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Alexandre (Aventura)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, great service, rooms a little bit dated..
於 2024 年 4 月住了 2 晚

10/10 優異

JORGE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel in heart of the Lisbon .
於 2024 年 4 月住了 2 晚

10/10 優異

jane

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, very pleasant stay. We stayed 2 nights. I had booked a room for 3 adults (my husband and I and adult son). We got into room approximately 3:00 pm after red eye from the States. The room had 1 king bed. Called the desk. Told other bed would be brought in at turndown. We were tired, needed a short nap. Had to pay for an upgrade to get another room which had a pullout coach. Room was very nice but another E150/night. Finally settled in new room, decided on short rest and construction began which continued for several hrs. Talked to desk again, they apologized and said it would stop 6:30 pm. The desk did send up some wine and fruit as an apology which was a nice gesture. The lobby has a bar area which was very nice and served a light menu. The hotel overall was wonderful. The staff was attentive. I would stay there again, but I would check room accommodations first
於 2024 年 3 月住了 2 晚

6/10 一般

raj

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
Great location.
於 2024 年 3 月住了 5 晚

10/10 優異

DAVID

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and property
於 2024 年 3 月住了 5 晚

10/10 優異

Gessica

讚好：整潔度、職員與服務、設施服務和住宿狀況
All perfect.
於 2024 年 2 月住了 5 晚

10/10 優異

Gessica

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We really love our stay! Friendly staff, high quality services!
於 2024 年 2 月住了 2 晚

10/10 優異

Gessica

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really love our stay! Friendly staff, high quality services!
於 2024 年 2 月住了 3 晚

10/10 優異

Ben

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing place
於 2024 年 2 月住了 2 晚

10/10 優異

Rodrigo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Atendimento de todo staff
於 2024 年 2 月住了 1 晚

10/10 優異

Joanna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel with a good location Staff was absolutely amazing
於 2024 年 2 月住了 3 晚

8/10 不錯

henrique

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Hotel bonito, e com otimo atendimento. Porem o banheiro do quarto deve ser renovado.
於 2024 年 2 月住了 2 晚

2/10 很差

Kamila

親子同遊
讚好：整潔度
不滿：職員與服務
First arrived, tipped €20 for valet parking and luggage care. Told that they will care after our bags and take to the room immediately. Checked in and I went to the lobby bar with children for snacks. After 1 hour noticed our bags still left in the doorway, basically staff was waiting for us to come to the room first to get another tip. Consider ourselves fair to good tippers but didn’t like that behaviour. Following morning we decided to stay another night in Lisbon. My husband went to the reception at 9:30am to check availability and rates to extend our rooms. Sat there nearly 20mins and told that hotel was full and to come back 10-15mins to find out if the hotel has any available rooms, so we said that we come back after breakfast. The breakfast finishes at 10:30am. Got to the breakfast just before 10am. Was told there will be a couple of minutes wait for the table but noticed there was 4-5 other parties already waiting for the tables. While waiting decided to look for an availability for the hotel room, see there was available rooms as the same rate as the night before £520 per two rooms per night. My husband left me and children for breakfast and went back to the reception to ask if I book online can we keep the same rooms. Was told to wait, waited another 10-12 mins then was told if we book online we couldn’t keep the rooms but if we book with hotel for rate £800 we can keep the rooms. At the same time no breakfast table as time run out. no rooms, very disappointed
於 2024 年 2 月住了 1 晚

10/10 優異

Jesus

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente todo, lo mejor fue el servicio de los empleados en especial de Cristiana del front desk muy atenta. Super centrico y cerca de todo, cerca de las mejores tiendas y restaurantes
於 2024 年 1 月住了 2 晚

8/10 不錯

Benito

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfeito, hotel deveria melhorar o blackout das cirtinas, devido a iluminação artificial da fachada do predio, cortina é péssima. Só isso para reclamar.
於 2024 年 1 月住了 3 晚

10/10 優異

Cori

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

4/10 欠佳

Andre

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Infelizmente o Ar condicionado não estava funcionando , o quarto estava quente - Todas as noites tinha som muito alto até de madrugada - foi horrivel
於 2024 年 1 月住了 2 晚

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

8/10 不錯

Ricardo

於 2023 年 12 月住了 8 晚

10/10 優異

Samya

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente!!! Recomendo!
於 2023 年 12 月住了 4 晚

10/10 優異

LUIZ ROBERTO

讚好：整潔度和職員與服務
於 2024 年 1 月住了 4 晚

8/10 不錯

Cleber M de

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Falta de atenção
O Hotel é ótimo, tudo execelente com exceção de uma certa inexperiência e falta de atenção do pessoal do café e do atendimento de balcão do lounge... Obs: tentamos consumir um bombom e não nos atenderam.. Nos deixando esperando até que desistissimos Solicitei um espumante após o café da manhã e se negaram a me servir naquele horário.... Tentamos jantar em um dos 3 espaços do Hotel e não houve boa vontade no atendimento... Não estava a altura do Hotel.
於 2023 年 12 月住了 2 晚

10/10 優異

Glens

於 2023 年 12 月住了 5 晚

10/10 優異

Michael

於 2023 年 12 月住了 2 晚

10/10 優異

Vanildo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Atendimento impecável
於 2023 年 12 月住了 3 晚

10/10 優異

Maelene (Singapore)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚

10/10 優異

Francis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A wonderful hotel at the heart of Portugal
From the time we arrived to the time we left, we were treated exceptionally well by the staff of the Tivoli Avenida Liberdade Lisboa. Their facilities are very well kept, the room (especially the bed) was comfortable, and last, but not least, their staff was friendly and always very eager to help. We really enjoyed our stay there. I would not hesitate to stay here again (and we will). Nor would I hesitate to recommend this hotel to anyone.
於 2023 年 11 月住了 2 晚
Barbara Candeias 於 2023年12月15日的回應
Dear Francis,Thank you for choosing to stay with us. We are pleased to read your feedback and to know that you enjoyed your experience at the hotel, even if the waiting times were longer than expected. We look forward to welcoming you back whenever your travels bring you back to Lisbon.Kind Regards,Bárbara CandeiaLuxury Services Manager

4/10 欠佳

Kristi

家人同遊
讚好：職員與服務
不滿：客房舒適度
No hot/warm water
We had 2 rooms and there was no hot water at all, not even warm water to take a shower or just wash hands. The color of water was not clear either. The rooms are small and carpets need to be changed and or tile put in. It was super noisy outside as well.
於 2023 年 12 月住了 1 晚
Barbara Candeias 於 2023年12月15日的回應
Dear Kristi,Thank you very much for your feedback. We sincerely apologize for the situation you mention, which was completely unpredictable.I hope we can connect and perhaps you will give us another opportunity, at some point in the future, to show you the high standards of service we can and do deliver.With renewed apologies.Bárbara CandeiasLuxury Services Manager

10/10 優異

Gabriela

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente hotel, servicio y ubicacion
於 2023 年 11 月住了 2 晚
Barbara Candeias 於 2023年12月15日的回應
Estimada Gabriela,Muchas gracias por tu comentario. Esperamos poder darle la bienvenida de nuevo pronto.Saludos,Bárbara CandeiasLuxury Services Manager

10/10 優異

Ronald

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean place and friendly staff.
於 2023 年 11 月住了 1 晚
Barbara Candeias 於 2023年12月15日的回應
Dear Ronals,Thank you very much for your feedback. We hope to welcome you back soon again.Kind Regards,Bárbara CandeiasLuxury Services Manager

10/10 優異

KEVIN

於 2023 年 11 月住了 3 晚

10/10 優異

Gessica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s was all good!
於 2023 年 11 月住了 4 晚
Barbara Candeias 於 2023年12月15日的回應
Dear Gessica,Thank you for choosing to stay with us. We are delighted to read your feedback and know you enjoyed your experience at the hotel. We look forward to welcoming you back whenever your travels bring you back to Lisbon. Kind regards, Bárbara Candeias Luxury Services Manager

10/10 優異

Pers

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

4/10 欠佳

sajjad

伴侶同遊
Even though an upgrade room was available - would only upgrade for 200 euro extra a night - THIS HOTEL DOES NOT HONOUR THE VIP upgrade promise
於 2023 年 11 月住了 2 晚
Barbara Candeias 於 2023年11月20日的回應
Dear sajjad,Thank you for taking the time to review your stay with us.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Bárbara CandeiasLuxury Services Manager

10/10 優異

JoAnne Fiona

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel in a prime location
於 2023 年 10 月住了 4 晚

8/10 不錯

Wei (Los Altos)

讚好：整潔度和職員與服務
The location is nice. But the room the first night is noisy due to an upper level restaurant till 2 am in the morning. The bathroom does not have a vent fan and the window could not be open.
於 2023 年 10 月住了 6 晚

8/10 不錯

INDRANEEL

家人同遊, 多人同遊
讚好：整潔度和職員與服務
For the price, the property was not a WOW factor
於 2023 年 10 月住了 2 晚

8/10 不錯

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Adequate but expensive
Room poorly designed. Shower was clearly designed by a Frenchman, because the glass barrier was open at the end permitting water to escape onto floor. Nothing to hold onto in the shower. The plug for the hairdryer was difficult to find—it was hidden behind the shaving mirror. It was marked 120/230 but when using a hairdryer, only fed 120 meaning the dryer was anemic at best. Overall, the staff was very friendly, willing to help, but relatively incompetent. Breakfast was great. We spoke with a guest who is staying in a higher floor, and he mentioned that it was virtually impossible to sleep with the music coming from the top floor club. We were lucky because we were staying on a lower floor.
於 2023 年 10 月住了 1 晚

2/10 很差

Robert

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
DO NOT VISIT THIS HOTEL. Tivoli Avenida Liberdade Lisboa engages in criminal action and is belligerently hostile to U.S. citizens. We booked our once-in-a-lifetime trip to Lisbon in July and paid in advance for an Executive Suite with Terrace - three months in advance of our October trip to Portugal. Upon checkin our room was stolen from us by a guest that was a “friend of the hotel” and we were relegated to an inferior room without a refund for the difference in price between the room that we paid for and the inferior room that was forced upon us. The price differential in rooms is listed on the Tivoli website at Euros 190 per night. For our three night stay Tivoli stole Euros 570 (190 x 3 nights) from us. In addition, Tivoli unlawfully profited from a three month interest free loan of the stolen Euros 570 and continues to profit from the stolen money. For our “inconvenience” the manager of Tivoli told us upon checkin that we would be refunded the price differential between the two rooms and offered us either a spa treatment or a dinner - we chose the dinner. We contacted NH HOTEL GROUP, S.A., owners of the Tivoli, who has thus far ignored the theft committed by its manager. DO NOT VISIT THIS HOTEL.
於 2023 年 10 月住了 3 晚

10/10 優異

adan

於 2023 年 9 月住了 2 晚

8/10 不錯

Helen (Swanage)

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Excellent situation, stylish hotel with good rooms. Very good breakfast included and a lovely restaurant for dinner on our first night. Oasis of calm outside with gardens and a beautifully cooling pool
於 2023 年 9 月住了 3 晚

10/10 優異

TAIS

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bem localizado , e confortavel
於 2023 年 9 月住了 5 晚

10/10 優異

Kelli

讚好：整潔度、職員與服務、設施服務和住宿狀況
Luis and Rafael and the front desk staff were amazing!!! Beautiful property and Seen and SkyBar are one of a kind, would highly recommend! ❤️❤️❤️
於 2023 年 8 月住了 1 晚

10/10 優異

Thiago

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel nota 10
於 2023 年 8 月住了 4 晚

10/10 優異

Charles

伴侶同遊
It was a relatively nice hotel but not up to our usual 5 star hotels that we stay in at Dubai Address hotels, or Ritz Carlton or four seasons hotels. However for a European hotel, it was nice.The suites are predictably smaller as we were in the executive suite. There was not really an executive lounge as was advertised and for which we had paid to us. It’s better not to state that they have an executive lounge. The housekeeping did not clean our room twice, despite letting them know when we we’re available. The refurbishment is welcome as they are making changes 👍👍. Charles Obioha, MD, Potomac MD, U.S.A.
於 2023 年 8 月住了 7 晚

6/10 一般

Pedro

讚好：整潔度、職員與服務和住宿狀況
Ok hotel in a great location
Great location and friendly staff. Pool area is extremely small, and does not have the amount of beds shown on the picture. Maybe around 10 - 15 pool beds. In a hot day, it is impossible to be in the pool area as there is no space. Our room was a standard room, i think a renovation would be welcomed in the decor. The bed was not comfortable. Besides making a lot of noise every time someone moves, it had a sink hole and made it uncomfortable. This is the second and last time i stay here. The good thing is that you have the Skybar and Seen on the rooftop which has a great vibe at night.
於 2023 年 8 月住了 1 晚

8/10 不錯

Nicole

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚

10/10 優異

Danny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 6 晚

10/10 優異

tufic

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚

2/10 很差

Susana

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Hotel Pinocchio
Terrible. They gave me the 2 rooms at Street view when I paid for both at Riverview. And then when I complained about it, they said ohh we were not prepared to sell those rooms even thou I had paid in advance, I had to wait till 7pm when the actual check in time was supposed to be at at 3 pm, there was no excuse for the delay, when we finally got the correct rooms one was full of a cigarette stink, when complained about the odor we were forced to downgrade to street view, and was only offered a drink at the bar which we did not take, hotel and service are not worth it,
於 2023 年 7 月住了 1 晚