內部細節

里斯本陽台酒店的評價

4 out of 5
里斯本陽台酒店
Rua dos Bacalhoeiros 8, Lisbon, Lisboa

評價

9.2

卓越

10 分評分,優異;590 則評價中有 405 則" "
8 分評分,不錯;590 則評價中有 119 則" "
6 分評分,一般;590 則評價中有 39 則" "
4 分評分,欠佳;590 則評價中有 19 則" "
2 分評分,很差;590 則評價中有 8 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

6/10 一般

真實旅客

於 2019 年 9 月住了 5 晚
Varandas de Lisboa 於 2019年10月4日的回應
Dear Guest, We would like to thank you for your stay and preference in Varandas de Lisboa. We regret to know that we did not meet your expectations. Every guest’s feedback is a way for us to improve and become each time better. Unfortunately we do not know what exactly went wrong but we would like you to know that your opinion is really important to us. Thank you once again. Varandas de Lisboa

10/10 優異

Shu

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A former residential building converted into a hotel, this property has kept its charming historic home decor and layout while added convenient modern facility and services. Our "Quadruple Room" is actually a full apartment with a full bathroom and 2 bedrooms. The spacial master bedroom has two floor-to-ceiling windows, each with an outdoors deck above the busy street of restaurants, offering 180-degree view of the Tagus and across a public plaza. The junior bedroom is cozy with two twin beds. Tram and Uber are right in front of the front door and the Cathedral is one elevator away from the back door. All in all it is better than expected with excellent value!
於 2024 年 4 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年5月3日的回應
Dear Shu,Thank you for your kind review.Varandas Team is glad to know that you felt like home during your stay and you enjoyed our Historic Building.Best regards,

10/10 優異

ROBERT

讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect location. Friendly staff.
於 2024 年 4 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年5月3日的回應
Dear Robert,Thank you for your review.We look forward to your next visit.Best regards

6/10 一般

Noel

多人同遊
Limited transport and dining as well.
於 2024 年 4 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年5月1日的回應
Dear Noel,Thank you for taking the time to share your feedback. We appreciate your review, although we believe there may have been some confusion regarding your experience.Our hotel is located on Rua dos Bacalhoeiros in Alfama, known for its vibrant atmosphere and convenient access to public transportation. We take pride in our prime location, which provides easy access to various transport options and many dining establishments offering diverse culinary experiences.Thank you once again for your review, and we hope to have the opportunity to welcome you back soon.Warm regards,

10/10 優異

Keith

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年5月1日的回應
Dear Keith,Thank you for your review!We look forward to your next visit to Lisbon.Best regards,

4/10 欠佳

Jasmine

多人同遊
讚好:職員與服務
It is in a very nice area in lisbon, walking distance to a lot of tourist attractions, and by the river. Staff is attentive and excellent service. However the washroom was not too clean, found a hige dead cockroach in the shower stall
於 2024 年 4 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年5月1日的回應
Dear Jasmine,Thank you for sharing your feedback.We sincerely apologize for the issues you encountered during your recent stay. While we take great care to maintain the highest standards, being situated in Alfama, a historic area of Lisbon, occasional occurrences may arise. However, we want to assure you that the situation you described is not representative of any shortcomings in our cleaning standards.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

10/10 優異

Kylie

讚好:整潔度、職員與服務和住宿狀況
The staff was wonderful and so accommodating very clean space amazing location! Highly recommend
於 2024 年 4 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年5月1日的回應
Dear Kylie,Thank you for your review and kind words!We look forward to your next visit.

10/10 優異

nancy

家人同遊
讚好:整潔度、職員與服務和住宿狀況
A beautiful historic property, very unique. Very walkable, near many cafés and restaurants. Quiet and comfortable. Abdul was welcoming and the check in process went smoothly.
於 2024 年 4 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年5月1日的回應
Dear Nancy,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our beautiful historic property and found it to be very unique. Providing a smooth check-in process is a priority for us, and we're glad to hear that Abdul was welcoming and efficient.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

8/10 不錯

NOEL (Webster)

讚好:住宿狀況
於 2024 年 4 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年5月1日的回應
Dear Noel,Thank you for your review.We look forward to your next visit.

10/10 優異

Anna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Walkable distance to many attractions. Staff was very friendly and helpful.
於 2024 年 4 月住了 5 晚
Hugo Marçal - Operations Manager 於 2024年4月20日的回應
Dear Anna,Thank you for your lovely review!We are glad to know that you had a great experience at Varandas de Lisboa and felt like home.We look forward to your next visit.

10/10 優異

doris (Valrico)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was wonderful
於 2024 年 4 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年4月18日的回應
Dear Doris,Thank you for your lovely review.It was a pleasure to receive you and we are waiting for your next visit!Best regards,

10/10 優異

Chanz

讚好:整潔度和職員與服務
I love the location and how quiet the space!
於 2024 年 4 月住了 4 晚
Hugo Marçal - Operations Manager 於 2024年4月16日的回應
Dear Chanz,Thank you for your review and kind words!We look forward to your next visit.

10/10 優異

Tolga

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely staff and great location. Even they upgraded our room and welcomed very friendly. Highly recommended.
於 2024 年 4 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年4月6日的回應
Dear Tolga,Thank you for your review and kind words about our Staff!We look forward to your next visit.Best regards,

10/10 優異

Athula

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊, 商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful
於 2024 年 4 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年4月3日的回應
Dear Athula,Thank you for your kind review!Varandas Team is glad you enjoyed your recent stay at our Historical Building.Looking forward to your next visit.Best regards,

8/10 不錯

Michal

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great location!
於 2024 年 3 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年3月30日的回應
Dear Michal,Thank you for your kind review!We look forward to your next visit.Best regards

10/10 優異

Andrea

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful location in the heart of it all. The 2 bedroom family room was perfect for us. The staff were very helpful.
於 2024 年 3 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年3月23日的回應
Dear Andrea,Thank you for sharing your experience with us!It's fantastic to hear that our staff were able to assist you during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back to Varandas de Lisboa in the future!Best regards,

8/10 不錯

Jerald (Sarasota)

讚好:整潔度、職員與服務和住宿狀況
Hard to find but it was an enjoyable stay. Could walk anywhere.
於 2024 年 3 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年3月23日的回應
Dear Jerald,Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed your stay at Varandas de Lisboa, despite the challenge of finding us.We appreciate your feedback and hope that the rest of your stay was enjoyable. Looking forward to welcoming you back!Best regards,

2/10 很差

Egbert

於 2024 年 3 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年4月12日的回應
ear Egbert,Thank you for taking the time to share your feedback with us. Your review is valuable to us, and we genuinely regret that your experience with the room at Varandas de Lisboa did not meet your expectations.It saddens us to hear that you did not have a good experience during your stay. Please know that guest satisfaction is our top priority, and we are committed to continuously improving our services.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

10/10 優異

silvia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing staff, great location. Just remember cara can't get right up to either entrance, so you'll need to lug your bags through the streets and up a few steps once you're at the hotel. Not a big deal as several hotels in the historical areas are like that, but good to know especially if you're GPSing there.
於 2024 年 3 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年3月19日的回應
Dear Silvia,Thank you for your review!Looking forward to your next visit.

8/10 不錯

Hugo

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年3月9日的回應
Estimado Hugo Muito obrigado pela sua review.Aguardamos nova visita em breve!

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy to get to, nice little place with several eateries outside. Staff were friendly, beds were comfortable and good location for us
於 2024 年 2 月住了 4 晚
Hugo Marçal - Operations Manager 於 2024年2月27日的回應
Dear Michael,Thank you for taking the time to share your positive experience with us. Our staff is thrilled to be recognized for their friendliness!We're also proud to be situated in a historic building, contributing to the unique atmosphere of our establishment. Our aim is to provide a welcoming and family-friendly environment for our guests.Looking for your next visit.Best regards,

6/10 一般

On

家人同遊
Positives: Close to public transportation. Nice views. Negatives: Bathroom smells urine. Bathtub and bathroom have mold and stains. A generous 3 star.
於 2024 年 2 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年2月22日的回應
Dear On,Thank you for taking the time to share your feedback. We sincerely apologise for the issues you encountered in the bathroom. Please rest assured that we take your comments seriously, and our team is working diligently to address and resolve these concerns. Guest satisfaction is our top priority.Thank you for choosing Varandas de Lisboa for your stay.Best regards,

10/10 優異

Shiu Lai

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent!!
於 2024 年 2 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年2月20日的回應
Dear Shiu,Thank you for your review!Looking forward to your next visit.

8/10 不錯

Carmen

讚好:住宿狀況
Staff was good and room and bathroom clean
於 2024 年 2 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年2月20日的回應
Thank you for your feedback, Carmen! We're glad to hear that you found our staff to be friendly and accommodating, and that you appreciated the cleanliness of the room and bathroom. It's wonderful to know that you also felt like home during your stay. We value your input and hope to have the opportunity to welcome you back in the future!

10/10 優異

Bethan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Clean and good facilities. Good location
於 2024 年 2 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年2月17日的回應
Thank you, Bethan, for your wonderful review! We're delighted to hear that you enjoyed your stay with us.Our historic building located in Alfama truly captures the essence of Lisbon's charm, and we're thrilled that you felt at home here. Our team takes great pride in providing friendly service and maintaining clean facilities for our guests. We hope to welcome you back soon for another memorable stay. Warm regards!"

8/10 不錯

Kyle

多人同遊
讚好:職員與服務、設施服務和住宿狀況
It was close to everything and it was relatively quiet being next to the city center. Although, in my room the A/C was not working, but the staff did try to fix the issue, and helped recommend excellent restaurants!
於 2024 年 2 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年2月10日的回應
Dear Kyle,Thank you for your feedback, We apologize for the inconvenience with the A/C in your room but are happy to know that our staff made efforts to assist you. We hope to welcome you back soon and provide you with an even better experience!

10/10 優異

Amber S

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Great location and felt it was centrally located to leave and go see a lot of things. Room was spacious and service exceeded expectations.
於 2024 年 2 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年2月7日的回應
Dear Amber,Thank you for your feedback! We're delighted to hear that you enjoyed Varandas de Lisboa location.We strive to provide exceptional experiences for all our guests, and we're thrilled that we could make your stay memorable. We look forward to welcoming you back on your next visit!Best regards,

10/10 優異

Elyse

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful rooms, very clean, right near everything you could want to see and yet not too loud at night. Great stay, would come again
於 2024 年 2 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年2月7日的回應
Hi Elyse,Thanks for your lovely review! We're thrilled you felt at home in our beautiful rooms.It's fantastic to hear you found everything clean and cozy. We'd love to have you back whenever you're in town!Best regards,

10/10 優異

Andres (Buenos Aires)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
X
於 2024 年 1 月住了 4 晚
Hugo Marçal - Operations Manager 於 2024年2月3日的回應
Dear Andres,Thank you for your review.We look forward to your next visit.

6/10 一般

EKMEL

家人同遊
讚好:職員與服務
不滿:整潔度和客房舒適度
於 2024 年 1 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年2月3日的回應
Dear Ekmel ,Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back soon for a better experience.Best regards

10/10 優異

Amit

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年1月30日的回應
Thank you so much, Amit, for your perfect rating of 10/10! We're thrilled to hear that you had such a wonderful experience with us at Varandas de LisboaWe look forward to welcoming you back again in the future for another fantastic stay. Safe travels!Best regards

10/10 優異

robert

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property! Staff is wonderful and helpful. Very clean. Having kitchens is great if you want to eat in or heat up a leftover. Great value!
於 2024 年 1 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年1月30日的回應
Dear Robert,Thank your for your review. We're delighted to hear that you enjoyed your stay and found our property to be very nice. It's fantastic to know that our staff was wonderful and helpful and that you appreciated the cleanliness and the convenience of having kitchens in the rooms. We strive to provide great value for our guests, and we're thrilled that you found your experience to be just thatLooking forward to your next visit.

10/10 優異

Laura Celia

讚好:整潔度、職員與服務、設施服務和住宿狀況
saludos
於 2024 年 1 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年1月30日的回應
Dear Laura,Thank you for your review.Looking forward to your next visit.

4/10 欠佳

Murat

於 2024 年 1 月住了 6 晚
Hugo Marçal - Operations Manager 於 2024年1月30日的回應
Dear Murat Ulusoy,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconveniences you experienced during your recent stay. Your comments are invaluable to us as we continuously strive to improve our services.We are truly sorry to hear about the issues you encountered. Please know that we take hygiene and maintenance very seriously, and we will promptly address these concerns with our housekeeping and maintenance teams to ensure that such issues do not occur again in the future.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,

10/10 優異

Galina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place to experience best of Lisbon
I came back to the hotel after traveling to Porto for a few days. The place felt like home. Beautifully located, amazingly clean and comfortable, with welcoming and accommodating staff members. Saj, Abdul, and other are the nicest people. Plus all the restaurants right by the door, with tasty foods and coffee. And so close to the river, bike trails, and best sunset spots! Staying at Varandas de Lisboa will make the difference to your visit to Lisbon. Definitely did to mine.
於 2024 年 1 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年1月20日的回應
Dear GalinaThank you so much for taking the time to share your wonderful experience at Varandas de Lisboa. We are thrilled to hear that your stay with us was excellent!It warms our hearts to know that our hotel felt like home to you, providing a comfortable and welcoming atmosphere. Our team, including Saj, Abdul, takes great pride in ensuring that every guest has a memorable and enjoyable stay. Your kind words will be shared with them, and we appreciate you recognizing their efforts.We look forward to welcoming you back in the future.Best regards

10/10 優異

Hector

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location and espacious apartment.
於 2024 年 1 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年1月16日的回應
Dear Hector,Thank you for your review! We're delighted to hear that you enjoyed our excellent location and spacious apartment.We hope to welcome you back soon for another wonderful stay.Best regards,

8/10 不錯

Keun

於 2024 年 1 月住了 4 晚
Hugo Marçal - Operations Manager 於 2024年1月10日的回應
Dear KeunThank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our historic hotel.We hope to have the pleasure of hosting you again soon.

8/10 不錯

Dong

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hugo Marçal - Operations Manager 於 2024年1月10日的回應
Dear Dong,Thank you for sharing your experience with us. It brings us great joy to know that the blend of our modern amenities and the rich history of our building made your visit memorable. Our team is dedicated to providing a unique and comfortable experience for our guests, and we are thrilled to hear that we achieved that during your stay.We look forward to welcoming you back for another memorable visit.

10/10 優異

YUICHI

於 2024 年 1 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年1月30日的回應
Dear Yuichi,Thank you for your review.Looking forward to your next visit.

8/10 不錯

H.J.H.

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Uitstekend
Gastvrije service. Nette hotel. Weinig op te merken. Communicatie was perfect.
於 2023 年 12 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年1月5日的回應
Dear H.J.H.,Thank you for sharing your experience with us! We are thrilled to hear that you found our service hospitable and the hotel well-maintained. It's fantastic to know that our communication met your expectations.We strive to create an environment where our guests feel at home, and your feedback is truly heartening. Our commitment to preserving the historic charm of the building is a priority for us, and we're delighted it resonated with you.We hope to welcome you back for another enjoyable stay in the future.Best regards,

8/10 不錯

Sandi

於 2023 年 12 月住了 3 晚
Hugo Marçal - Operations Manager 於 2024年1月5日的回應
Dear Sandi,Thank you for your review.We look forward to your next visit.Best regards

10/10 優異

Thomas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Emplacement idéal et proche de tout. Pratique pour visiter Lisbonne
於 2023 年 12 月住了 5 晚
Hugo Marçal - Operations Manager 於 2024年1月5日的回應
Dear Thomas,Thank you for choosing Varandas de Lisboa and taking the time to share your experience! We're delighted to hear that you found our location convenient for exploring Lisbon. Creating a family environment where our guests feel at home is one of our top priorities, and we're thrilled that it resonated with you.We look forward to the possibility of welcoming you back for another enjoyable stay.Best regards

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
USA to Lisbon
Great property. Close to the river, transportation and great restaurants.
View from window
One of the twin beds
於 2023 年 12 月住了 2 晚
Hugo Marçal - Operations Manager 於 2024年1月2日的回應
Dear Guest,Thank you for your review.We are thrilled to hear that you enjoyed your stay at our property .We strive to provide a memorable experience for our guests, and it's rewarding to know that we met your expectations.Safe travels!

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was always present and friendly. Many restaurants within walking distance. Several right next door to the hotel. It is a shared bathroom hotel. If you are goos with that then no issue. The hotel keeps area exceptionally clean.
於 2023 年 12 月住了 5 晚
Hugo Marçal - Operations Manager 於 2023年12月29日的回應
Dear James,Thank you for sharing your positive feedback about your stay with us! We're delighted that our staff's presence and friendliness left a positive impression on you. We're glad you found our shared bathroom facilities well-maintained. For guests who prefer more privacy, we also offer full apartments with private bathrooms, ensuring a comfortable and personalized experience.Creating a family-friendly environment is essential to us, and we're thrilled that it resonated with your experience. We look forward to your next visit.Best regards,

10/10 優異

Wendy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Varandas de Lisboa sets in a perfect location, with great transport link and lots of historical sites within walkable distance. The staff is very nice and helpful; they kindly offered help in accomodating young children and suggested lovely places to go and dine.
於 2023 年 12 月住了 3 晚
Hugo Marçal - Operations Manager 於 2023年12月29日的回應
Dear Wendy,Thank you for taking the time to share your experience at Varandas de Lisboa! We're delighted that you found our location ideal, with convenient transport links and a wealth of historical sites nearby. It's our pleasure to offer a warm and accommodating environment!At Varandas de Lisboa, we strive to make our guests feel like they're at home. Our historic building adds a unique charm to the overall experience, and we're pleased it contributed to your time with us.We hope to welcome you back on your next visit to Lisbon!Best regards,

10/10 優異

Pailin

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Hugo Marçal - Operations Manager 於 2023年12月26日的回應
Dear Pailin,Thank you for taking the time to share your experience with us! We are thrilled to learn that your stay was perfect and that you rated your experience 10 out of 10. Our goal is to provide exceptional service, and we are delighted to hear that we met your expectations.We hope to have the pleasure of welcoming you back in the future. Thank you for choosing us, and we wish you happy holidays!

6/10 一般

MARIA

親子同遊
讚好:職員與服務、設施服務和住宿狀況
La habitación estaba fenomenal pero no nos gustó que el baño estaba fuera, y no lo sabía cuando reservamos.
於 2023 年 12 月住了 1 晚
Hugo Marçal - Operations Manager 於 2023年12月12日的回應
Estimada Maria,Agradecemos por tomarse el tiempo para compartir su experiencia con nosotros. Nos complace saber que disfrutaron de la habitación durante su estancia.Valoramos sus comentarios, ya que nos brindan la oportunidad de mejorar y garantizar una experiencia más satisfactoria para futuros huéspedes.Queremos señalar que, al hacer su reserva para una habitación económica, la ubicación del baño fuera de la habitación es una característica común para ese tipo de alojamiento.En Varandas de Lisboa disponemos de habitaciones con baño privado que podrían ajustarse mejor a sus preferencias. Al realizar futuras reservas, le recomendamos ponerse en contacto con nuestro equipo de recepción para explorar opciones que se alineen más con sus necesidades y expectativas.Si hay algo más en lo que podamos ayudarle o alguna preferencia específica que desee discutir para futuras visitas, no dude en comunicarse con nosotros.Agradecemos su comprensión y su valioso feedback.Atentamente,

10/10 優異

Brian

於 2023 年 12 月住了 5 晚
Hugo Marçal - Operations Manager 於 2023年12月12日的回應
Dear Brian,Thank you for taking the time to share your feedback about your recent stay with us. If there is anything specific you would like to share or any additional feedback you may have, please feel free to reach out. We value your input and always strive to enhance the guest experience.We can't wait to have the pleasure of hosting you again soon.Best regards,

6/10 一般

Beverley

多人同遊
不滿:住宿狀況
I booked this as it stated they had a lift which they did but you had to climb 2 flights of stairs to get to it. Otherwise you could walk out the back door down a steep hill. Either way was no good for people with mobility problems
於 2023 年 12 月住了 3 晚
Hugo Marçal - Operations Manager 於 2023年12月12日的回應
Dear Beverley,Thank you for sharing your experience with us, and we appreciate your feedback. We apologize for any inconvenience you faced with accessing the lift during your stay.We want to inform you that, as part of our commitment to guest satisfaction, we send a message to all guests one day before their arrival. This message includes detailed instructions on the two entrances, one with a lift and the other with stairs. We understand the importance of providing clear information, especially for guests with mobility concerns, and we regret if there was any confusion in your case.In the future, please don't hesitate to reach out to our team if you have any specific concerns or if you require additional assistance.We apologize for any inconvenience caused and sincerely hope to have the opportunity to welcome you back for an improved experience.Best regards,

10/10 優異

Bettyann

家人同遊, 多人同遊
讚好:整潔度和設施服務
Hugo Marçal - Operations Manager 於 2024年2月13日的回應
Dear Bettyann,Thank you for your review!We look forward to your next visit.Best regards,