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小石城春季山丘套房萬豪酒店的評價

3 out of 5
小石城春季山丘套房萬豪酒店
306 Markham Center Dr, Little Rock, AR

評價

8.4

很好

10 分評分，優異；992 則評價中有 496 則" "
8 分評分，不錯；992 則評價中有 295 則" "
6 分評分，一般；992 則評價中有 95 則" "
4 分評分，欠佳；992 則評價中有 44 則" "
2 分評分，很差；992 則評價中有 62 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

john

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was clean. Very comfortable.
於 2024 年 4 月住了 1 晚
Crystal 於 2024年5月1日的回應
John, thank you for staying with us.

2/10 很差

christine

讚好：住宿狀況
不滿：職員與服務
I booked and paid through Expedia, then when I got there to check in they charged me another 120 deposit ok cool I get it, but then they asked me to slide my card again and charged me another 20 saying I would get it back. And here it is 2 weeks later and still out 140$
Crystal 於 2024年5月1日的回應
Christine, we apologize about this inconvenience. We have refunded your card. Thank you for staying with us.

2/10 很差

Aleidy

不滿：整潔度
於 2024 年 3 月住了 1 晚
Amber 於 2024年3月26日的回應
I am sorry you were disappointed with your stay. Can you elaborate on what was wrong so I can correct the issues I need to?

2/10 很差

Bishop

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The property wasn’t bad but there was a huge problem with the service I received once I got there I was paying with my chime card which I have always used including a time i stayed last month but the clerk stated the hotel wasn’t taking chime or cashapp and hadn’t done so in five years which I know to be false because i just used it but anyway due to this I had to cancel my reservation as instructed and rebook the room for $45 more dollars than the original price when I asked about having the incident fee waived due to this they stated they couldn’t do it even though it was not my fault I talked to two different women and they both refused to take my number to have the manager call me and they also stated there wasn’t a corporate number I could call overall the experience was okay but it should not have cost be $85 more dollars when nothing I did was wrong
Chloe 於 2023年2月13日的回應
Thank you for bringing your concerns to our attention. We strive to provide quality lodging accommodations. On behalf of our entire team, I sincerely apologize for falling short of not only meeting your expectations but ours as well. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

6/10 一般

Tyneisha

家人同遊
不滿：住宿狀況
於 2023 年 1 月住了 1 晚
Chloe 於 2023年2月13日的回應
As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

2/10 很差

Jose (Hammond)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The hotel is old and under remodeling. Dirty and unsafe should be closed to the public. Huge renovation project shouldn't have guests.
於 2023 年 1 月住了 1 晚
Chloe 於 2023年2月13日的回應
Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of meeting your expectations. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments.

10/10 優異

Erik A

家人同遊
讚好：整潔度、職員與服務和設施服務
Was up-front with water issues last week and the condition of the property. Offered to cancel our reservations if we wanted (which we didn't do).
於 2022 年 12 月住了 1 晚
Amber Crowder AGM 於 2023年1月4日的回應
Erik A,Thank you for taking the time to fill out a survey on your stay with us! We hope to see you again soon!

10/10 優異

Tommy (St George)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Helpful staff.
於 2022 年 12 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Tommy. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 優異

Tommy (St George)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really love the room layout it’s unique and very comfortable. All was in order on arrival. Thank you! 😊
於 2022 年 12 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Tommy. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

2/10 很差

Joeg

商務旅客
讚好：住宿狀況
不滿：整潔度、職員與服務和設施服務
Worst staff I’ve ever met in my life
於 2022 年 12 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Joeg. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Undergoing renovations
Service was great. Room was clean and quiet despite hotel undergoing needed renovations. Breakfast offerings were lacking.
於 2022 年 12 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Guest. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Springhill Suites Marriott Little Rock West, thank you! We look forward to your return and travel safe.

8/10 不錯

Tom

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good not great!
I was looking for a convenient and economical place to stay for a family visit in Little Rock. This hotel met those needs. At check in I was told that the room service occurs every other day, but if I should need anything to call the desk. I did not ever call the desk except to leave a wake up call that I did not get. I arrived on Wed, no room service on Thurs (as expected) and I was sick on Fri so stayed in my room the entire day with a notice on the door. I did leave the room Sat and anticipated that room service might come since I did not get it on Fri, but it did not. When I returned it was too late to call for room service. I left very early Sun morning. All in all the experience here was good. Breakfast was not much to describe, but overall it was an adequate experience.
於 2022 年 11 月住了 4 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Tom. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Springhill Suites Marriott Little Rock West.

6/10 一般

Darrell

於 2022 年 12 月住了 1 晚

10/10 優異

Jason

家人同遊
讚好：整潔度和客房舒適度
friendly employees. Stains on the floor and on the mattress pad in the fold out bed. good breakfast
於 2022 年 12 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Jaosn. Thank you for your review of us at Springhill Suites Marriott Little Rock West. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

10/10 優異

Randy

於 2022 年 12 月住了 1 晚

2/10 很差

Jasmine

不滿：職員與服務、住宿狀況和客房舒適度
Waist of money.
Don’t waist your money staff was rude and not helpful at all. Will not be staying there ever again
於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Jasmine. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

2/10 很差

Jasmine

讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
Don’t waist your money
Staff was rude and they ended up asking us to leave early when my travel companion fell in the shower and cut their elbow. And then wouldn’t refund my money for the stay that I had just paid just a few hours before.
於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Jasmine. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.

10/10 優異

Randall

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 12 月住了 1 晚

10/10 優異

Melinda

於 2022 年 12 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Melinda. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 優異

Tom

伴侶同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
While sitting on the couch, i had a bug crawl on me. After killing it, i identified it as a bed bug. I pulled up the cushions of the couch and took pictures of the ones that ran. Staff was notified and they immediately moved us to a different floor and room. I examined this room thoroughly and did not find anything. Other than that, it was all great!
於 2022 年 12 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Tom. Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!

2/10 很差

Denise

I love this hotel but did not arrive this night because my flight into Chicago from Newark on American was delayed and I missed th eflight to Little Rock. Had to pay twice as much to stay in Chicago. I was so exhausted, then when I arrived at the hotel, it took almost 2 hrs to get checked in due to the way my reservation was made by a third party recommended by the airport. Not good business for your industry. When we make reservations, we do not want third parties, but sometimes it slips by.
於 2022 年 12 月住了 1 晚

4/10 欠佳

Brandon

家人同遊, 親子同遊, 寵物同遊
不滿：整潔度
We booked a room based off of reviews as we were driving through from Georgia to California. The reviews said it was clean and decent even dog rooms. Ours was not the case we opened the door to a terrible odor. The heater was t turned on and now we know why. Not only did the room smell like pet but so did the heater. Other then that it is just a really old run downed hotel chain definitely due for an upgrade. As for front desk there was only one person on and about 10 families trying to check in. While she did her best she should have had some support it took about an hour to get into our room at 10pm at night. We had a long day the next day and after checking in and getting g settled only for about 5 1/2 hours of sleep. As for the surrounding area it was fine nothing great no where close to the hotel to rest walk your pet and in the small strips of grass lots of dog poo due to no where else to really walk you dog. Also no access to pet baggies to pick up the waste. Since this is a pet friendly hotel I would assume they had these items. We checked out at 6:15 and breakfast was suppose to be available but nothing was out or ready to go so we also skipped that. Which with three kids was another reason we booked there. Overall the hotel served its purpose for us to sleep and get back on the road but I would not recommend it to anyone unless it’s all that was available and in your price point.
Leonardo Ch. 於 2022年12月28日的回應
Dear Brandon. Thank you for taking the time to leave feedback for us. We are very sad to see that you had an unsatisfactory experience and uncomfortable stay. For that, we sincerely apologize. We appreciate you choosing to stay with us and hope you could give us another chance to welcome you again in the future.

8/10 不錯

Christopher

於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年12月28日的回應
Dear Christopher. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年11月30日的回應
Dear Guest. Thank you so very much for taking the time to let us know about your stay! We are so happy that you enjoyed your time with us. We would love to have you back the next time your travel brings you to this area. Thank you and hope you have a wonderful day!

10/10 優異

Kyra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was amazing and quiet!
於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年11月30日的回應
Dear Kyra. We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Springhill Suites Marriott Little Rock West team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are Little Rock.

10/10 優異

Kelly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place with a great location!
The front desk was super friendly and helpful. We came to town for a funeral and they were so nice and checked us in a little early with no issues so we were able to get ready. The entire weekend was lovely and every employee I spoke too was very nice and helpful.
於 2022 年 11 月住了 2 晚
Leonardo Ch. 於 2022年11月30日的回應
Dear Kelly. Thank you so much for staying with us at Springhill Suites Marriott Little Rock West! We are so happy to hear that you enjoyed your stay and that our staff was able to make it amazing. I will be sure to pass on your kind words to the team. We are so happy to have the opportunity to show you hospitality in our unique way. We hope to see you again the next time you are in the area. Until then, stay safe!

2/10 很差

Katie-Pat (Houston)

於 2022 年 11 月住了 1 晚

10/10 優異

Russell

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, unique breakfast entry offerings. Friendly accommodating staff. Comfortable bed and great room layout.
於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年11月30日的回應
Dear Russell. Thank you for your review of us at Springhill Suites Marriott Little Rock West. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

8/10 不錯

Ludmila (Arlington)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Overall clean Shower: body wash was almost empty Gym: part of weights missing , no mats
於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年11月30日的回應
Dear Ludmila. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Springhill Suites Marriott Little Rock West.

10/10 優異

Kayla

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleaness
於 2022 年 11 月住了 1 晚
Leonardo Ch. 於 2022年11月30日的回應
Dear Kayla. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

8/10 不錯

Cortia

伴侶同遊
讚好：整潔度、職員與服務和設施服務
I liked that the windows open for fresh air
Leonardo Ch. 於 2022年11月3日的回應
Dear Cortia. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 優異

Markita

讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
Leonardo Ch. 於 2022年11月3日的回應
Dear Markita. Thank you for your 10 stars rate of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 優異

Rockey

於 2022 年 10 月住了 1 晚
Leonardo Ch. 於 2022年11月3日的回應
Dear Rockey. Thank you for your 10 stars rate of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 優異

Gerald

於 2022 年 10 月住了 1 晚
Leonardo Ch. 於 2022年11月3日的回應
Dear Gerald. Thank you for your 10 stars rate of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

6/10 一般

Nicholas

家人同遊
讚好：住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
Leonardo Ch. 於 2022年11月3日的回應
Dear Nicholas. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

10/10 優異

Paisley

讚好：整潔度、設施服務和住宿狀況
於 2022 年 10 月住了 1 晚

6/10 一般

LeAnn

親子同遊
Staff was untrained when we checked in. We chose this hotel because they had a pool, and after checking in she said the pool was closed because the night before the party put a table in the pool. So it was there all night and all day without them attempting to pull it out and service it. They decided to get on the ball and do their work and opened the pool for us.
於 2022 年 10 月住了 1 晚
Leonardo Ch. 於 2022年11月3日的回應
Dear LeAnn. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

10/10 優異

Ravichandran

於 2022 年 10 月住了 3 晚

10/10 優異

Dannie

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
It was ok
於 2022 年 9 月住了 1 晚

8/10 不錯

Joel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Joel. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

10/10 優異

Monica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Monica. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 優異

Gabrielle

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a nice location for an in town staycation. Staff was nice and the breakfast selection was enjoyable.
於 2022 年 9 月住了 2 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Gabrielle. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Springhill Suites Marriott Little Rock West, thank you! We look forward to your return and travel safe.

10/10 優異

shirley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Shirley. We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Springhill Suites Marriott Little Rock West team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are Little Rock.

10/10 優異

Angie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Suite was great
於 2022 年 8 月住了 1 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Angie. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Springhill Suites Marriott Little Rock West.

6/10 一般

Ricardo

家人同遊
讚好：整潔度和職員與服務
OK stay but not up to brand standard
Friendly staff and clean hotel but facilities have seen better days and not to other Spring Hills Suites standards,, breakfast OK but could provide better options for hot dishes, was a little concern about the area as seem a little rough with people wondering around in nearby streets but didn't have any problems myself, no housekeeping during 3 night stay and clean towels need to be requested at front desk as well as toilet paper, these are basic things that they should provide daily without guest having to ask for them, overall the hotel served our purpose of having a place to sleep
於 2022 年 8 月住了 3 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Ricardo. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

6/10 一般

Michele

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Nice staff and service, tired facility
First off, this was an extremely friendly and service oriented staff! The hotel was very neat and tidy. However, the facility is tired looking and could use a refresh, especially clean and/or new carpeting in the rooms and hallways. We are in hotels quite often, and have stayed at Springhill Suites before, but this does not meet brand standards.
於 2022 年 8 月住了 1 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Michele. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

8/10 不錯

Karena

於 2022 年 8 月住了 1 晚

10/10 優異

LaJimWanda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 1 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Guest. Thank you for your review of us at Springhill Suites Marriott Little Rock West. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 2 晚
Leonardo Ch. 於 2022年9月30日的回應
Dear Guest. Thank you for your review of Springhill Suites Marriott Little Rock West. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Little Rock area!

8/10 不錯

David

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
.
於 2022 年 8 月住了 1 晚
Leonardo Ch. 於 2022年8月4日的回應
Dear David. We appreciate you staying with us at Springhill Suites Marriott Little Rock West and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!