4/10 很差
amanda
与配偶出行
2025 年 7 月 21 日
满意：清洁度
不满意：住宿条件和设施，员工和服务
We were probably unlucky but our stay on Saturday July 19th wasn't great.
1. Check in was a bit stressful as reception was unmanned and we couldn't find any staff. We had to phone the hotel to find a nice lady to check us in!
2. She warned us they had a noisy party that night. It didn't bother us as we got back after 11 that night and only had noise till about 11.45. But it wasn't ideal and the warning came a bit late for us to be able to do anything!
3. The drain in our shower was smelly. As no-one was around to report it to I just dealt with it myself by chucking a couple of kettles of boiling water down. It seemed to do the trick. But it may well need a bit of attention.
4. Breakfast on Sunday morning was pretty grim. The man on duty was clearly fuming as staff hadn't turned up for work that morning.
He made us feel a nuisance by daring to ask him for some toast and then some more coffee!
But it wasn't our fault that - unlike most hotels - the Anneli didn't have a buffet help yourself system! We had to ask.
We felt customers shouldn't have been punished because he was cross.
Also the supermarket sort of bake your own croissants we were given seemed to take an age to prepare.
Even then they weren't really properly cooked.
To be fair ...after the late member of staff arrived... the grumpy breakfast man started trying to be a bit nicer. I think he may have realised he was wrong to make guests feel so unwelcome.
But the whole thing wasn't great at all.
amanda
2025 年 7 月入住 1 晚