Stunning rooms, but let down by unprofessional and inconsistent service.
I recently stayed at this hotel , sea view suite in £180 per night, and while the property itself is aesthetically pleasing and the rooms are genuinely lovely, the breakfast experience was a significant disappointment.
As someone who has stayed in over 800 hotels globally, I understand the importance of local service etiquette. However, the service here was far below what is expected for a property at this price point (approx. £180/night).
During breakfast, I was essentially ignored for over 10 minutes, despite being seated by a staff member. While I waited patiently, I witnessed a pair of local guests who arrived later being served immediately with menus and drinks. When I finally flagged the issue, I was told the kitchen was closing, yet the staff continued to serve the later arrivals.
For a hotel of this caliber, I expected a consistent standard of service for every guest, regardless of background. The constant disappearing act of the staff into the female waitress on 19 May 2026 morning and the lack of basic offerings like tea or coffee made me feel invisible. ( I asked at 9:45 but the female waitress refused to provide any hot coffee to me but to the late arrival British couple , waitress served coffee)
It is unfortunate that such a beautiful property is undermined by a team that appears either inadequately trained or indifferent.