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阿西莫公園酒店的評價

2.5 out of 5
阿西莫公園酒店
140 Battersea Park Road, London, England

評價

7.2

不錯

10 分評分，優異；560 則評價中有 143 則" "
8 分評分，不錯；560 則評價中有 194 則" "
6 分評分，一般；560 則評價中有 85 則" "
4 分評分，欠佳；560 則評價中有 88 則" "
2 分評分，很差；560 則評價中有 50 則" "

7.4/10 

整潔度

8.0/10 

職員與服務

6.2/10 

設施服務

7.2/10 

住宿狀況

6.6/10 

環保程度

評價

2/10 很差

CHIHMEI

於 2023 年 12 月住了 1 晚
Front Office 於 2023年12月21日的回應
Hi,Thanks for contacting Axiom park!Sorry for the inconvenience caused! May we know the exact reasons for your terrible stay so that we can sort it out further.

2/10 很差

Mei Ling

不滿：整潔度和客房舒適度
於 2023 年 3 月住了 1 晚

6/10 一般

Chi Wai (Sai Kung)

伴侶同遊
Location is good. The facilities are not well maintained. Garage in and out need to contact staff to open the gate. Room window blocked and no fresh air. Room temperature hot but can't control. Overall not very clear and tidy.
於 2022 年 11 月住了 4 晚

10/10 優異

Boxun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店不错的 地理位置离市中心不远 窗子很大 没有提供吹风机

6/10 一般

Stewart

家人同遊
不滿：設施服務和住宿狀況
Great attitude in reception and very helpful. Standard of the room was not good 1. Unable to open the window 2. On arrival our first impression was the smell of cigarette smoke which was vile as soon as we got in the door containing 2 separate accommodations 3. Bath seal was broken with a 6 inch gap full of mould 4. Toilet roll holder was hanging off of the wall so was tilted upright 5. Toilet seat came off in my hands when I lifted up 6. The hinges for the (Double doors concealing the kettle, glasses and microwave) were hanging off so we were unable to close the doors 7. The microwave was rusty inside and not very clean 8. Eight flights of stairs to the 4th floor which was fine as we are able bodied. But after a lovely night out for a meal and a glass of wine when we returned to be told the lift was off as the fire alarm had gone off. Fine if it was a fire test but nobody seemed at all bothered about it or to the fact we had to walk up the stairs. Nobody suggested to wait 5 minutes until it was repaired or anything. All in all we didn't have a good stay and certainly won't be returning
於 2024 年 5 月住了 1 晚

10/10 優異

Paula

商務旅客
讚好：整潔度、設施服務和住宿狀況
The spa facilities were amazing, and the huge bath tub was beautiful!
於 2024 年 5 月住了 1 晚
Jugal 於 2024年5月22日的回應
Dear Paula,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and found our hotel to be in an amazing location.We look forward to welcoming you back on your next visit. Thank you for choosing us, and we can't wait to have you with us again.Best regards,Axiom Park Hotel Team

6/10 一般

Julie

多人同遊
讚好：整潔度
不滿：住宿狀況
Room located on lower floor, with no windows. Bathroom spacious however room wasn't, bed up against the wall. Bathroom door was damaged as was sink.
於 2024 年 5 月住了 1 晚

4/10 欠佳

Paul

商務旅客
不滿：設施服務和住宿狀況
Noise from the pub until 3am
於 2024 年 5 月住了 1 晚

10/10 優異

NISHIMURA

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
Reservation Team 於 2024年5月2日的回應
Dear Nishimura,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and found our hotel to be in an amazing location.We look forward to welcoming you back on your next visit. If there's anything specific you'd like to experience or any preferences you have for your future stays, please don't hesitate to let us know. Your satisfaction is our top priority.Thank you for choosing us, and we can't wait to have you with us again.Best regards,Guest Relations Manager

2/10 很差

Yuliya

家人同遊
I recently booked a three-day stay for my family at Axiom Park Hotel through Expedia. However, upon arrival, we were greeted with the shocking news that our reservation had been canceled. Despite assuring the receptionist that I hadn't initiated any cancellation, they seemed convinced otherwise and provided little explanation for the mix-up. To add to the confusion, my booking still appeared as "BOOKED" on the Expedia website, and I continued to receive reminders from Expedia about our upcoming visit. The receptionist showed me a printout of email communication with Expedia regarding a cancellation, but it lacked crucial details such as names, dates of reservation, and the booking number didn't match mine. There was a handwritten note instructing to "call the guest at 2 PM," but I never received any such call. This experience was not only stressful but also incredibly disappointing. It's disheartening to encounter such a lack of clarity and accountability from the hotel staff, especially when we were left without accommodation for our planned stay. I urge Axiom Park Hotel to improve their communication and customer service to prevent such misunderstandings in the future. This experience has left a lasting impression, and I hope it can be rectified promptly.
於 2024 年 4 月住了 3 晚

10/10 優異

Usman

讚好：整潔度和住宿狀況
Very good
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月17日的回應
Dear Usman,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and found our hotel to be in an amazing location.We look forward to welcoming you back on your next visit. Thank you for choosing us, and we can't wait to have you with us again.Best regards,Axiom Park Hotel Team

10/10 優異

PRECIOUS

Great
於 2024 年 3 月住了 1 晚
Reservation Team 於 2024年3月17日的回應
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Hotel Team

2/10 很差

Xabier

不滿：整潔度、設施服務和住宿狀況
unos estafadores... te ponen unas fotos de un apartamentazo con una cocina inmensa cama king etc y cuando llegas te meten en el sótano (seguro que no tienen licencia de habitabilidad) y no tiene ventanas únicamente una foto de un bosque de engañabobos. El baño tenía un olor a tuberia/hospital insoportable

10/10 優異

Lisandra Camilo

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Good service and very clean rooms
Reservation Team 於 2024年2月28日的回應
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

8/10 不錯

ALFREDO

於 2024 年 2 月住了 1 晚
Reservation Team 於 2024年2月28日的回應
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

4/10 欠佳

Junior

於 2024 年 2 月住了 1 晚

8/10 不錯

Trevor

於 2024 年 1 月住了 1 晚
Reservation Team 於 2024年2月28日的回應
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

10/10 優異

Howard

於 2024 年 2 月住了 1 晚
Reservation Team 於 2024年2月28日的回應
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

10/10 優異

ENDURANCE

讚好：整潔度和客房舒適度
於 2024 年 1 月住了 1 晚
Reservation Team 於 2024年2月28日的回應
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

2/10 很差

Rodolfo

家人同遊
讚好：整潔度和客房舒適度
Llegué temprano y me querían cobrar un día más, tuve que esperar una horas para poder hacer check in y no en el establecimiento sino fuera de el
於 2024 年 1 月住了 1 晚
Front Office 於 2024年1月21日的回應
Hi Rodolfo,Sorry for the inconvenience caused . As per your response or stay , All hotels in London follow Hotel Policies. We follow the standard check-in time as 11Am and for early check in as per Hotel policy we charge 10 per hour which you denied to pay and stayed until the stay time.Regards,Axiom park.

10/10 優異

Michelle

多人同遊
讚好：整潔度、設施服務和住宿狀況
Really good and affordable hotel in great location!!! Clean but wish they have bfast!!
於 2024 年 1 月住了 1 晚
Reservation Team 於 2024年2月28日的回應
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

10/10 優異

Ken

商務旅客
讚好：整潔度和客房舒適度
於 2024 年 1 月住了 2 晚
Reservation Team 於 2024年2月28日的回應
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

4/10 欠佳

stephanie

家人同遊
不滿：整潔度和客房舒適度
於 2023 年 12 月住了 3 晚

8/10 不錯

ANTHONY

商務旅客
讚好：整潔度、設施服務和住宿狀況
A decent space to rest if you are constantly on the move.
於 2023 年 12 月住了 1 晚
Reservation Team 於 2024年1月11日的回應
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Team

4/10 欠佳

ryan

商務旅客
不滿：整潔度
於 2023 年 12 月住了 1 晚
Front Office 於 2023年12月15日的回應
Dear Ryan,Thank you for sharing feedback. We will work positively to make the atmosphere cleanliness and hygiene at our hotel.We will provide you the best and bigger room for your next visit. We look forward to your visit again.Thanking you againRegards,Axiom Park Group

10/10 優異

james

於 2023 年 12 月住了 1 晚
Front Office 於 2023年12月13日的回應
Thanks for sharing positive response.

10/10 優異

Michelle

多人同遊
讚好：整潔度和客房舒適度
1 night stay
Hotel room was perfect and clean. Staff very friendly
於 2023 年 12 月住了 1 晚
Reservation Team 於 2024年1月11日的回應
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Team

4/10 欠佳

Christopher

伴侶同遊
讚好：整潔度
Maybe we were unlucky, but we paid £150 for a room which in the basement, bed jammed over against one wall, fittings (like taps) which threatened to fall off at any time and a wet room shower which made every other room wet too.

10/10 優異

Michael-Dann

讚好：整潔度、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Reservation Team 於 2024年1月11日的回應
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Team

2/10 很差

Lauren

多人同遊
不滿：整潔度和客房舒適度
Do not stay here
Our stay didn’t start well, our allocated room had a leak and so part of the ceiling was coming in. Reception did sort a new room quickly but we appeared to be downgraded to the basement. The basement smells of raw sewage, this gets worse as the day goes on. The bed linen was dirty, towels very basic quality, very tired room, bathroom unclean. Do not stay at this hotel, pay a little more and go elsewhere. When we went to reception with these issues, they didn’t seem to care or take anything on board. Other reviews say the same. Keep away
於 2023 年 11 月住了 1 晚

2/10 很差

Mike

商務旅客
Beyond me how they expected this room to be used
The room is decent and looked nice enough and tidy and clean. However .... forst niticed bathroom sink water did not drain away, after struging decided to look myselfn 10 minutes later and fistfull of clogged hair (ewww) had water draining from the sink, there is no way they could not know when cleaning sink. Next up, the shower awas scoldingbhot, did not adjust to lower temperature, had to go to an evening event so no yome to get repaired, so was a dive in and out a few repeated times best I could to wash with a few screams (was scolding). Next up had a TV but no remote, went downstairs to ask for one, this was quute quick in being sorted. Come the morning microwave does not work but worst still kettle did not work so no coffee 😪😪 was thank ful to leave and go have a nice coffee somewhere. Any basic check carroed out of room would have surely picked up.most or these issues, so beyond me how they sell the room in that condition and not cheap either.
於 2023 年 11 月住了 1 晚

10/10 優異

RAMMEL RYAN

讚好：整潔度和住宿狀況
At a cost it had safe parking, very good.
於 2023 年 10 月住了 1 晚

6/10 一般

ISAAC

讚好：整潔度和住宿狀況
The property is beautiful and amazing. I only rated it a 3 because the guest urgently had to travel after a night’s stay but the hotel wouldn’t agree to refund the additional booked night. That was sad as the cancellation and refund was requested in less than an hour of making the booking though it was non refundable. Expedia tried speaking with the hotel but they didn’t want to consider their decision. The guest finally had to leave and loose the money. Overall Isaac’s stay was good.
於 2023 年 10 月住了 1 晚

10/10 優異

G P

讚好：整潔度和客房舒適度
於 2023 年 10 月住了 2 晚

6/10 一般

Richard

商務旅客
不滿：整潔度和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

JAYSON

讚好：客房舒適度
Easy and comfortable place to stay
Axiom is great place to stay when it comes to location and comfort. If you are out the majority of the day and not looking for a four-star hotel, Axiom gives you want you need. Great hot showers, good customer service, places nearby to eat and transportation is great from this location. I would stay there again.
於 2023 年 9 月住了 7 晚

4/10 欠佳

Randy

伴侶同遊
不滿：設施服務和住宿狀況
Axiom advertises as a 4 Star hotel.. we paid the rate for 4 Stars.. the shower head was partly clogged, water luke warm... fridge needs repair... wrong room assigned.. very tired & dirty marks on room walls.. this room & our experience was definitely not 4 Star... very disapointed
於 2023 年 9 月住了 2 晚

6/10 一般

Mircea (BOCA RATON)

於 2023 年 8 月住了 7 晚

6/10 一般

Helen

於 2023 年 8 月住了 1 晚

8/10 不錯

David

讚好：整潔度和客房舒適度
Comfortable, location ok fir what we needed for a simple overnight
於 2023 年 8 月住了 1 晚

4/10 欠佳

Jonathan

家人同遊
不滿：客房舒適度
Poirly maintained and not recomended
We booked two rooms. We had to change one when we got there because the air conditioning was not working which without a window made it unbearable. The rom we swapped it fir was still very hot. The other roon had a shower where the water was boiling hot and could not be adjusted
於 2023 年 8 月住了 1 晚

4/10 欠佳

Sophia

多人同遊
不滿：整潔度和設施服務
It’s kinda crazy cuz my friend spilled a whole coffee on the floor of the lobby and the front desk guy said he was gonna clean it up and he didn’t clean it for like 12 hours so it just sat there and dried overnight
於 2023 年 8 月住了 2 晚

8/10 不錯

howard

於 2023 年 7 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：客房舒適度
Basic room bed covers un clean. Take your own toilet roll!!! Basic lock on the door family and wife felt unsafe during the night.
於 2023 年 7 月住了 1 晚

6/10 一般

真實旅客

家人同遊
不滿：整潔度和客房舒適度
Needs clean up & air con
Air con did not work, parking promised but not available, keycard failed.
於 2023 年 7 月住了 2 晚

2/10 很差

Philip

於 2023 年 7 月住了 1 晚

8/10 不錯

Jane

多人同遊
讚好：整潔度和客房舒適度
於 2023 年 7 月住了 1 晚

2/10 很差

Jorge

商務旅客
不滿：整潔度、設施服務和住宿狀況
It is a complete scam, they show nice pictures in the travel portals but when you arrive the rooms are completely different. The AC does not work from your room and only they control it from the front desk, which in the summer time the hotel is like a sauna. They also charge you a deposit at the front desk which is going back to your account apparently in 5 to 7 days, we will see about that.
於 2023 年 6 月住了 2 晚

2/10 很差

fleur

於 2023 年 6 月住了 1 晚

6/10 一般

Eunice

於 2023 年 6 月住了 1 晚