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貝斯特韋斯特瑞士小屋酒店的評價

3 out of 5
貝斯特韋斯特瑞士小屋酒店
4 Adamson Road, Swiss Cottage, London, England

評價

8.4

很好

10 分評分，優異；636 則評價中有 235 則" "
8 分評分，不錯；636 則評價中有 278 則" "
6 分評分，一般；636 則評價中有 90 則" "
4 分評分，欠佳；636 則評價中有 21 則" "
2 分評分，很差；636 則評價中有 12 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

lam (HK )

不滿：住宿狀況
Non descriptive hotel near the tube
Family room size is OK but bathroom is very small, weak shower and quite confined.
於 2017 年 9 月住了 5 晚

10/10 優異

Antonio

家人同遊
Struttura molto buona per soggiorno vacanza, vicinissima a fermata metro. Potrebbe migliorare nella pulizia
於 2024 年 4 月住了 4 晚
Bea. 於 2024年5月3日的回應
Thank you for taking the time to complete the survey. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. We hope you will come back and see us again soon.Kind Regards,

10/10 優異

Emily

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very happy with my stay. The staff was accommodating and the room was spacious and clean. Would stay again
於 2024 年 4 月住了 2 晚
Bea. 於 2024年4月30日的回應
Thank you for your feedback and your kind words!We hope to see you again!

10/10 優異

Lindsay (New York)

讚好：整潔度、職員與服務和住宿狀況
The property has that feel of comfort and a slightly old fashioned hospitality rather than superslick. The staff were without exception helpful, polite, and went the extra mile. I was somewhat incapacitated by severe back and leg problems and the staff were uniformly helpful and kind.
於 2024 年 4 月住了 3 晚
Bea. 於 2024年4月30日的回應
We really appreciate your kind words, your opinion is important to us. We are glad to know that we were able to help you in any way possible.Thanks for staying with us.We hope to see you soon! Kind Regards,

8/10 不錯

Tomtom

讚好：整潔度、職員與服務、設施服務和住宿狀況
My room was narrow . The floor of the room was sloping.
於 2024 年 4 月住了 3 晚
Bea. 於 2024年4月19日的回應
Thank you for your feedback! your opinion is very important for us.We hope to see you soon!Kind Regards,

10/10 優異

Tomtom

讚好：整潔度、職員與服務和住宿狀況
My best point is they have a nice piano and I was allowed to play it in the morning. That piano has good sounds. It’s one of excellent experience during my trip
於 2024 年 4 月住了 3 晚
Bea. 於 2024年4月19日的回應
Thank you for your feedback!We like our guests to use the piano. We don't like to see it just for decoration.We hope to see you soon!Kind Regards,

10/10 優異

Hannah (SAN ANTONIO)

讚好：整潔度、職員與服務和住宿狀況
Had a great stay and it was very convenient to get to the underground! Staff are very friendly.
於 2024 年 2 月住了 4 晚
Bea. 於 2024年4月12日的回應
Thank you for your feedback regarding your recent stay at our property. We hope you will come back and see us again soon.Kind Regards,

2/10 很差

Johann

於 2024 年 4 月住了 1 晚
Bea. 於 2024年5月3日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Kind Regards,

6/10 一般

Nicholas

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Convenient to Swiss Cottage Tube station. Room very noisy from floorboards above which is likely because of it being period property. Slight ant infestation in room, and noticed mouse trap behind bed. Breakfast extremely busy.
於 2024 年 4 月住了 1 晚
Bea. 於 2024年4月11日的回應
Thank you for your feedback, every opinion is important to us.We hope to see you soon!Kind Regards,

2/10 很差

Angela

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Simply disgusting.
於 2024 年 4 月住了 2 晚
Bea. 於 2024年4月13日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind Regards,

8/10 不錯

Carmen Josephine

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An older looking property, but clean and close to the tube.
於 2024 年 3 月住了 6 晚
Bea. 於 2024年3月26日的回應
Thanks for staying with us. We appreciate your feedback!Kind Regards,

10/10 優異

Nikolay

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location. Friendly personnel.
於 2024 年 3 月住了 6 晚
Bea. 於 2024年3月17日的回應
Thank you for your feedback!We hope to see you soon!Kind Regards,

10/10 優異

Antony

於 2024 年 3 月住了 2 晚
Bea. 於 2024年4月4日的回應
Thanks for staying with us. We appreciate your feedback!We hope to see you soon!Kind Regards,

8/10 不錯

julia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location opposite swiss cottage tube station. Friendly staff. Rooms a bit tired but good value.
於 2024 年 3 月住了 2 晚
Bea. 於 2024年3月12日的回應
Thank you for sharing your opinion; it is very important to us.We hope you can return soon!Kind Regards,

8/10 不錯

Yesenia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 2 月住了 6 晚
Bea. 於 2024年3月10日的回應
Thank you for your feedback!We hope to see you soon!Kind Regards,

10/10 優異

Darlene

讚好：整潔度、職員與服務和住宿狀況
Staff was very courteous and always completed my requests. Transportation is very convenient, near underground station and several bus lines. Also close to places to eat and shop for groceries. The wallpaper was peeling in spaces. Not really a bother for me, but some might not like. Overall, I had a wonderful stay and would stay again in the future.
於 2024 年 2 月住了 8 晚
Bea. 於 2024年3月5日的回應
Thank you for sharing your pleasant experience with us. Your opinion is important as is sharing it with the rest of the team.We hope you return soon!Kind Regards,

10/10 優異

Joan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Arriving at the Swiss Cottage Hotel is like coming home. The staff is welcoming and helpful at all times. The rooms are charming. The public space comfortable. And one block from the Underground.
於 2024 年 2 月住了 5 晚
Bea. 於 2024年2月18日的回應
Thank you for your kind words. The truth is that those of us who work here feel that way too, like a small family. We are glad that you enjoyed your stay. We hope you come back!Kind Regards,

10/10 優異

Kei

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Traditional hotel in a good place
於 2024 年 2 月住了 2 晚
Bea. 於 2024年2月7日的回應
Thank you for your feedback!We hope to see you soon!Kind Regards,

8/10 不錯

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, lovely hotel, friendly and supportive staff. Toilet area a bit of a squeeze, but not an issue for me. Very spacious room otherwise.
於 2024 年 1 月住了 2 晚
Bea. 於 2024年1月31日的回應
Thanks for your feedback, we are pleased to know that you enjoyed your stay with us!Also, inform you that when you make your reservations you can make a note in your booking about your preferences for example: if you prefer a bathtub or a slightly larger shower. We will try our best to accomplish your request to the extent possible since we cannot guarantee it.Kind Regards,

10/10 優異

Dawn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend in London
Very pleasantly surprised with this hotel. Very welcoming and friendly staff right across the board. Clean and tidy with lovely public rooms, bedroom also. Breakfast very nice with plenty of choices. Swiss Cottage underground station is a stones throw away. Would definitely use this hotel again.
於 2024 年 1 月住了 2 晚
Bea. 於 2024年1月31日的回應
Thank you for your feedback and for explaining in detail with thoughtful words your stay with us. We will share this with our team.We hope to see you again very soon!Kind Regards,

10/10 優異

Gary

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyed my stay
Comfortable, clean, and centrally located. The staff are friendly. Most of all, it's quiet.
於 2024 年 1 月住了 2 晚
Bea. 於 2024年1月16日的回應
Thank you for your kind words. We would share it with our team. We hope to see you soon again!Kind Regards,

10/10 優異

Sara

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Bea. 於 2024年1月16日的回應
Thank you for your feedback!Kind Regards,

6/10 一般

Katarina

家人同遊
讚好：職員與服務
不滿：整潔度
Bortskämd med svenska hotell, städningen var inget att skryta med. Fick först ett rum som det var mögel i men fick som tur var ett annat. Trevlig och hjälpsam personal, helt ok vistelse
於 2024 年 1 月住了 3 晚
Bea. 於 2024年1月15日的回應
Thank you for your honest opinion, since it helps us know where we could improve. We will share your feedback with the rest of the team. Thank you again!Kind Regards,

6/10 一般

Hani

讚好：職員與服務
A simples family English still hotel
We usually stay at this hote when we come to London l, this time we got a very old-fashioned room and not so clean,although they changed the room at our request, the other room also needs renovation. The breakfast and dining room staff are excellent
於 2024 年 1 月住了 2 晚
Bea. 於 2024年1月15日的回應
Thanks for your feedback!We are sorry that on this occasion your stay was not as pleasant as the previous ones. We are making changes as far as possible since the building is protected.We hope that during your next stay, we can satisfy your requirements.Kind Regards,

6/10 一般

Liam

親子同遊
It was a cute property, however we found it limited in its use for people visiting London. Very close to underground though, which was quite handy.
於 2023 年 12 月住了 1 晚
B. 於 2023年12月31日的回應
Thank you! We appreciate your feedback. We hope you return soon!Kind Regards,

8/10 不錯

Dianne

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to find and good value. Near to Jubilee line for access to main sights. Polite, helpful staff - thank you Had twin room - clean and warm. Bed a little uncomfortable- could feel springs in places. Overall great place to stay - would stay again
於 2023 年 12 月住了 1 晚
Bea. 於 2023年12月21日的回應
Thank you for your kind words and for expressing in detail your stay with us. We will share with our team.We hope to see you soon!.Kind Regards,

6/10 一般

Felipe Vigne (Rio De Janeiro)

商務旅客
不滿：設施服務
honest hotel.
於 2023 年 12 月住了 3 晚
Bea. 於 2023年12月13日的回應
Thank you for your feedback. We hope to see you soon again.Kind Regards!

10/10 優異

Helen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel
The hotel had a warm and friendly atmosphere and the staff were very kind and helpful
於 2023 年 12 月住了 1 晚
Bea. 於 2023年12月13日的回應
We are glad that you had a pleasant experience with us. Your opinion is important for us. We will communicate your kind words to the rest of the team. We hope to see you soon again!Kind Regards,

10/10 優異

Magnus

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trivsamt Hotel
Litet charmigt hotel
於 2023 年 12 月住了 4 晚
Bea. 於 2023年12月13日的回應
Thank you for sharing your opinion. We hope you return soon!Kind Regards,

10/10 優異

Clarine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
A quiet hotel with friendly, very helpful staff. Underground was just minutes from the door making it convenient to get anywhere. Evening dining is limited.
於 2023 年 12 月住了 5 晚
Bea. 於 2023年12月14日的回應
Thank you for taking the time to share your experience with us, it is really important for us. We are glad to know that you enjoyed your stay. We hope you come back to visit us again.Kind Regards,

2/10 很差

jacob

商務旅客
讚好：整潔度
不滿：住宿狀況和客房舒適度
Not worth it
The hotel is old and needs refurbishing. But that’s not surprising as you can see in the photos prior to booking. My problem occurred at 3am when the heating system pipes began making loud horrible noises. It was a aweful and ruined my night
於 2023 年 12 月住了 1 晚

10/10 優異

Nicola

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed my stay , would visit again
於 2023 年 11 月住了 2 晚
Bea. 於 2023年12月5日的回應
We are glad to know that you enjoyed your stay with us. Thanks for sharing your experience. We hope you come back soon!Kind Regards,

8/10 不錯

Derek

於 2023 年 11 月住了 2 晚
Bea. 於 2023年12月21日的回應
Thank you for your feedback, your opinion and experience is very important to us.We hope you return soon!Kind Regards,

8/10 不錯

Hideko

於 2023 年 11 月住了 5 晚
Bea. 於 2023年12月21日的回應
Thank you for your feedback, your opinion and experience is very important to us.We hope you return soon!Kind Regards,

10/10 優異

ANA

於 2023 年 11 月住了 2 晚
Bea. 於 2023年12月21日的回應
Thank you for your feedback, your opinion and experience is very important to us.We hope you return soon!Kind Regards,

10/10 優異

Christopher Scott

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location! Right next to Jubilee tube line. Walkable to some shops and restaurants. Property is older so floor creaks and feels like it could use some refreshing, but staff is excellent. Overall was a great stay.
於 2023 年 11 月住了 7 晚
Bea. 於 2023年11月26日的回應
Thank you for taking the time to share your experience with us. Your opinion is very important to us and helps us in what points we should improve. We hope you come back soon!Kind Regards,

10/10 優異

yann

讚好：整潔度、職員與服務、設施服務和住宿狀況
it was easy to hop on the underground and go sightseeing the city every part of the city was easy to access
於 2023 年 11 月住了 2 晚
Bea. 於 2023年11月20日的回應
Thank you for your feedback!We hope to see you soon!Kind Regards,

10/10 優異

Charles

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fanstastic value stay.
Staff were very friendly, helpful and accomodating for our needs as part of a large family group. A great inexpensive place to stay for a London visit. Just a few minutes walk from the tube station and lots of eating places nearby.
於 2023 年 11 月住了 3 晚
Bea. 於 2023年11月20日的回應
We are glad that we made it possible for you and your family a special stay.We will pass on your kind words to our team.We hope you return soon!Kind Regards,

10/10 優異

Michio

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
Bea. 於 2023年11月4日的回應
Thank you for sharing your opinion. We are thrilled that you enjoyed your stay with us.Kind Regards,

8/10 不錯

Claudia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Zum Wohlfühlen
Wir haben uns sehr wohl gefühlt im BW Swiss Cottage. Es war sehr sauber, super gute Lage, ruhig. Es ist ein altes Haus, aber das sieht man ja schon auf den Fotos, aber es ist gepflegt und sauber. Sehr bequeme Betten. OK, die Türen würden etwas wD40 oder Öl vertragen, aber es war wirklich ein angenehmer Aufenthalt. Sehr freundliches, hilfsbereites Personal. Frühstück: ok, es gibt tatsächlich anderswo besseren Kaffee, aber der Rest ist gut.
於 2023 年 10 月住了 5 晚
Bea. 於 2023年10月27日的回應
Thank you for sharing your stay with us. We appreciate your detailed comments and are pleased to hear that you enjoyed your time with us. Our team will be informed of your positive feedback.Kind Regards,

8/10 不錯

Elina

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 2 晚
Bea. 於 2023年10月20日的回應
Thanks for staying with us. We appreciate your feedback! Kind Regards.

10/10 優異

Michael (APO AE)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to shopping and the train station. Stayed for two nights and was perfect.
於 2023 年 10 月住了 2 晚
Bea. 於 2023年10月18日的回應
Thank you for taking the time to share your opinion about your stay. We're delighted to hear that your stay was enjoyable and that you had a pleasant experience with us.Kind Regards!

10/10 優異

Chris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Bea. 於 2023年10月10日的回應
Thanks for staying with us! We appreciate your feedback! Kind Regards.

10/10 優異

KNJ

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Good location, very nice breakfast and convenient for the Tube.
於 2023 年 9 月住了 2 晚
Bea. 於 2023年10月10日的回應
Thank you for sharing your feedback, we are glad to know that you had a good experience and we were part of it.! We hope to see you soon!

6/10 一般

Ruth

商務旅客
讚好：職員與服務
Unfortunately the bedroom ceiling leaked during the heavy rainstorm. The hotel was fully booked so they weren't able to move me to another room, but they did give me a full refund so that was appreciated. The hairdryer also broke on switching on but it was replaced when asked. Noticed that the tables in the bar hadn't been cleared from the previous evening at 11 am. Pros: The hotel was really close to Swiss Cottage Tube and in a quiet location. Spacious room with a large wardrobe, and nice communal lounge where I was working on my laptop after checkout. They also have a piano in the lounge which guests can use but I didn't have time to try.
於 2023 年 9 月住了 1 晚

10/10 優異

Katsumi

於 2023 年 9 月住了 8 晚
Bea. 於 2023年10月11日的回應
Thank you for choosing to stay with us. Your feedback is greatly appreciated! Kind Regards

4/10 欠佳

Jesper

家人同遊, 伴侶同遊, 商務旅客
The hotel is pretty worn-out compared with the rates they charge
於 2023 年 9 月住了 2 晚
Bea. 於 2023年9月25日的回應
We apologize that some aspects of your stay were unsatisfactory. While we are making changes to the rooms, certain aspects cannot be altered due to the building's protected status. Thank you for sharing your opinion.

8/10 不錯

Ivan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Bea. 於 2023年9月16日的回應
Thank you for choosing to be with us! We appreciate your feedback and hope to see you again soon!

10/10 優異

Fergal

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very relaxed and relaxing. A beautifully charming hotel.
於 2023 年 9 月住了 1 晚
Bea. 於 2023年9月8日的回應
Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

8/10 不錯

?

於 2023 年 9 月住了 1 晚
Bea. 於 2023年9月25日的回應
Thank you for sharing your positive feedback. We are thrilled to hear that you had an enjoyable stay with us and look forward to welcoming you back soon!