住宿內酒吧
查看供應

倫敦滑鐵盧諾富特酒店的評價

4 out of 5
倫敦滑鐵盧諾富特酒店
113 Lambeth Road, London, England

評價

8.6

優異

10 分評分，優異；1001 則評價中有 474 則" "
8 分評分，不錯；1001 則評價中有 379 則" "
6 分評分，一般；1001 則評價中有 94 則" "
4 分評分，欠佳；1001 則評價中有 39 則" "
2 分評分，很差；1001 則評價中有 15 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The front desk staff were all very polite. Additionally, I needed assistance with setting up a sofa bed, and they were very efficient. They quickly arranged for someone to follow up. The only drawback is that the drainage the bathroom shower is a bit slow, which can cause water to accumulate and seep out. Apart from that, everything was great and very comfortable.
於 2023 年 5 月住了 3 晚
Novotel London Waterloo Team 於 2023年7月29日的回應
Dear Guest, Thank you for taking time for writing this review, We are pleased that you have enjoyed your stay with us.

10/10 優異

LOK FAI FELIX

商務旅客
讚好：職員與服務和客房舒適度
不滿：整潔度
床有蝨
床有蝨,在睡覺時,不知不覺地全身被蝨咬
於 2022 年 2 月住了 1 晚

8/10 不錯

真實旅客

親子同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
淋浴的排水不太通，會堵塞
於 2019 年 8 月住了 13 晚

8/10 不錯

YU YANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It’s comfortable stay!
於 2019 年 7 月住了 1 晚

10/10 優異

Peng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店很整洁，服务人员很热心， 值得推荐。
於 2019 年 6 月住了 2 晚

10/10 優異

LEI

位置很好 ，出行很方便 。服务人员也是很友善，总之还会再入住的。
於 2018 年 9 月住了 4 晚

8/10 不錯

Praharshanie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location. Food was okay.
於 2024 年 4 月住了 1 晚
Novotel London Waterloo Team 於 2024年4月29日的回應
Dear Praharshanie, thank you for your feedback. We are pleased you enjoyed our convenient location. Your comments regarding the food have been noted. We look forward to welcoming you back soon. Best regards,

8/10 不錯

Lorraine (Livingston)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Our room was spacious and clean. The hotel was conveniently place for us to walk to local tourist spots. Tube station is a 5-10 min walk away.
於 2024 年 4 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月29日的回應
Dear Lorraine, we are delighted to hear that you found our rooms spacious and clean, and enjoyed the convenient location near local tourist spots and the tube station. We hope to welcome you back soon. Warm regards,

10/10 優異

Laurine (BOURG EN BRESSE)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Super emplacement! À côté de Big Ben! Le personnel est top, les chambres sont biens! Bref je recommande!
於 2024 年 4 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Laurine, thank you for your positive review! We are delighted to hear that you enjoyed our prime location near Big Ben, as well as our friendly staff and comfortable rooms. We appreciate your recommendation. Looking forward to welcoming you back soon! Best regards,

10/10 優異

Muriel Michele Brigitte

多人同遊
讚好：設施服務和住宿狀況
Tolles Hotel
於 2024 年 4 月住了 4 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Muriel Michele,Thank you for review.

10/10 優異

Nils

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect Location for a city trip.
於 2024 年 4 月住了 8 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Nils, Thank you for taking time for writing this review, We glad that you have enjoyed our location.

10/10 優異

YuanJun

讚好：整潔度、職員與服務和住宿狀況
I like this apartment because it is conveniently located, feels safer, and is more comprehensive.
於 2024 年 4 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear YuanJun, Thank you for your review. We are glad that you felt not only comfortable but also safe in our property. We hope to see you very soon.

8/10 不錯

Marcus

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gutes Frühstück, aber im Zimmer wenig Haken und Ablagemöglichkeiten
於 2024 年 3 月住了 7 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Marcus, Thank you for this review.

8/10 不錯

Jui-Chi

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Jui-Chi, Thank you for your rating.

4/10 欠佳

MARK PAUL (FPO AE)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Arrived Easter Sunday. Check in was a breeze, lady at the front desk was very nice and pleasant to talk to. Around 8pm, called the reception to ask for complimentary water, if available, the guy who answered was rude and told us that the room we booked didn’t include free water. It would’ve been just ok if he told us nicely but it sounded like he’s intimidating us for booking a basic room. Other cons for this hotel are: 1.) It’s nowhere near the Waterloo Station, therefore should not be named Novotel Waterloo. Novotel Lambeth Palace would be appropriate. 2.) Sink and shower are always clogged. You have wait for at least 30 minutes before you can use them again, otherwise it will overflow/flood. 3.) Bedside USB is useless/not working. 4.) Too many noisy kids running in the hallway and the floor above us. 5.) Breakfast area is very small so the line to get a table is very long every morning. You have to go early to avoid the line. We didn’t know the first time so it took us an hour to have breakfast which would’ve been just 20 minutes. 6.) Very few walkable restaurants, have to order delivery most of the time. Overall not recommended! Premier Inn would’ve been better for half the price.
於 2024 年 3 月住了 4 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Mark, Thank you for taking time for writing this review.We are sorry to hear that you have not enjoyed your stay with us. There were multiple factors of your dissatisfaction, which on many of them we do not have impact on (location, shops, restaurants or guests kids) hence we could not make your stay much more enjoyable. We can promise that we will look into remaining factors, which we have an impact on to increase guest satisfaction in the future.

10/10 優異

Mathias

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lage ist super für Städtetrip
於 2024 年 4 月住了 5 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Mathias, Thank you for this review.

8/10 不錯

Kek Ming (IRVINE)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
TV is missing Netflix. Not many USB charging plug, hope to see these improvements
於 2024 年 3 月住了 2 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Kek Ming, Thank you for this review.All our TV's have a Chromecast, which would help you to connect your device to TV, where you can watch Netflix on bigger screen.

8/10 不錯

Dr. Gero Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious room for a family with two boys (10 and 12 years old). Friendly staff, good breakfast buffet (if you come later than 8 a.m, you have to wait for a while to get seated). Good distance to next Underground station, only a few steps to the Thames with Houses of Parliament. We like to come back at some point
於 2024 年 4 月住了 4 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Dr. Gero Michael, Thank you for taking time for writing this review. We pleased to hear that you enjoyed your stay and we hope to see you very soon.

8/10 不錯

Christoph

讚好：整潔度、職員與服務和住宿狀況
-
於 2024 年 4 月住了 4 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Christoph, Thank you for your rating.

8/10 不錯

Johanna

於 2024 年 4 月住了 4 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Johanna, Thank you for your rating.

8/10 不錯

Andrew

於 2024 年 3 月住了 6 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Andrew, Thank you for your rating.

8/10 不錯

Deborah

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We loved our stay at this hotel. We had never been to London and didn’t know what to expect, but we were pleasantly surprised. The front desk staff is SUPERB! Very kind and helpful. No concierge, but they are willing to help. Location is nice. A bus stop is right outside. There is also a convenience store within a 5 minute walk. Now for the down side - the restaurant is not good. At all. Eat somewhere else if you can. Bring food for breakfast. There aren’t any options near the hotel. And - the temperature in our room - we could not get it cool enough. There seems to be a lock that does not permit you to cool the room down below a certain temperature.
於 2024 年 3 月住了 5 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Deborah, Thank you for taking time for writing this review. We appreciate your compliments to front desk staff and hopefully we will be able to see you again soon.

10/10 優異

Kathryn

讚好：整潔度、職員與服務和住宿狀況
Perfect for a 5 day stay to explore the city! Safe, convenient with 2 great coffee shops nearby.
於 2024 年 3 月住了 5 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Kathryn, Thank you for this review.

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are wonderful
於 2024 年 3 月住了 9 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear David, Thank you for this review.

10/10 優異

Alejandro (Alexandria)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location.
於 2024 年 3 月住了 1 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Alejandro, Thank you for your rating.

10/10 優異

Bianca

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Bianca, Thank you for your rating.

8/10 不錯

Wilhelm

於 2024 年 3 月住了 4 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Wilhelm, Thank you for your rating.

6/10 一般

Güney

於 2024 年 3 月住了 6 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Guney, Thank you for your rating.

10/10 優異

Patrick

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Hotel hat alles das gehalten, was versprochen wurde!
於 2024 年 3 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Patrick, Thank you for this review.

10/10 優異

Luis

讚好：整潔度、職員與服務和住宿狀況
It was close to many London tourist attractions
於 2024 年 3 月住了 7 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Luis, Thank you for this review.

6/10 一般

Mihrican

親子同遊
不滿：職員與服務和住宿狀況
Finde Teppichböden in Hotels schrecklich. Bei uns war auch noch ein riesen Fleck drauf. Frühstück ohne große Auswahl, hauptsächlich Weißbrot. Die Lage ist gut, Bushaltestelle direkt gegenüber. U-Bahn ist in ca. 700 m Entfernung.
於 2024 年 3 月住了 6 晚
Novotel London Waterloo 於 2024年4月28日的回應
Dear Mihrican, we apologize for the inconvenience caused by the carpet condition. Your feedback regarding the breakfast options is duly noted. We are glad you appreciated the convenient location with bus stop opposite and the underground station within 700m. Thank you for sharing your thoughts. Best regards,

10/10 優異

Bernhard

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super Unterkunft, zentral, freundliches Personal, das einzige Manko, daß der Frühstücksraum zu klein ist.
於 2024 年 3 月住了 5 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Bernhard, thank you for your positive review! We appreciate your feedback regarding the breakfast area size. At Novotel London Waterloo, guest comfort is a top priority, and we will address this concern accordingly. We hope to welcome you back soon. Best regards,

10/10 優異

Santiago

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall it was a great experience. First time in London and Novotel was a great option for my family. We enjoyed our stayed! The staff was great from the minute we walked in. They have great options from breakfast and dinner as well. Thanks,
於 2024 年 3 月住了 7 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Santiago, We are delighted to hear about your great experience at Novotel London Waterloo. It's wonderful to know that you and your family enjoyed your stay, especially the breakfast and dinner options. We appreciate your kind words and look forward to welcoming you back soon. Best regards,

6/10 一般

Camilla

家人同遊
讚好：整潔度和職員與服務
⭐️⭐️⭐️
於 2024 年 3 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Camila, Thank you for your rating.

10/10 優異

Klaus

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr schön und alle Angestellte sehr freundlich, aber leider keien Lokale in unmittelbarer Gegend
於 2024 年 3 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Klaus, Thank you for this review.

6/10 一般

Sierra

讚好：整潔度和職員與服務
於 2024 年 3 月住了 4 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Sierra, Thank you for your rating.

10/10 優異

Edwin

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was just great!
於 2024 年 3 月住了 6 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Edwin, thank you for your kind review. We are delighted to hear that you had a great experience at Novotel London Waterloo. We look forward to welcoming you back soon. Best regards,

10/10 優異

George

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Walking distance from many of the major sites. Clean, professional.
於 2024 年 3 月住了 6 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear George, thank you for your positive review. We are delighted to hear that you found our hotel conveniently located within walking distance to major sites and appreciated our cleanliness and professionalism. We look forward to welcoming you back soon. Best regards,

10/10 優異

Tanja

於 2024 年 3 月住了 2 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Tanja, Thank you for your rating.

10/10 優異

George

於 2024 年 3 月住了 1 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear George, Thank you for your rating.

10/10 優異

Hassna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
That’s an amazing hotel! The location is perfect, everything is near by. The hotel is very well served by public transport and some places are even accessible on foot (Big Ben, westminster and the London eye 10-15 minutes walk). The room was perfectly clean and the breakfast was great (same buffet everyday but that’s alright if you don’t stay more than 4-5 days in my opinion). The staff is so nice, available and helpful. I don’t have anything negative to say about the hotel.
於 2024 年 3 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Hassna, Thank you for your kind words and for choosing Novotel London Waterloo. We are delighted to hear that you enjoyed our convenient location, clean rooms, and great breakfast buffet. Our team works hard to provide exceptional service, and we are thrilled that you found them nice, available, and helpful. Your feedback is truly appreciated. Should you have any future queries or require assistance, please do not hesitate to contact us. We look forward to welcoming you back for another pleasant stay. Warm regards,

10/10 優異

Sugimoto

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 3 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Sugimoto,Thank you for your rating.

6/10 一般

MORGAN

於 2024 年 2 月住了 2 晚
Novotel London Waterloo Team 於 2024年4月28日的回應
Dear Morgan, Thank you for your rating.

8/10 不錯

Venkata Ramana Rao

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Near to attractions
於 2024 年 2 月住了 7 晚
Novotel London Waterloo Team 於 2024年3月10日的回應
Dear Venkata, Thank you for your review.

10/10 優異

Nadine

讚好：職員與服務和住宿狀況
Kinderfreundliches Hotel, ruhig und Sauber. Sehr freundlich Personal. Wir würden wieder hin gehen
於 2024 年 2 月住了 3 晚
Novotel London Waterloo Team 於 2024年3月10日的回應
Dear Nadine, Thank you for your review.

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
I LOVE LOVE THIS HOTEL!
於 2023 年 12 月住了 6 晚
Novotel London Waterloo Team 於 2024年3月10日的回應
Dear Patricia, Thank you for such an enthusiastic review. We love it!

10/10 優異

Hayley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and comfortable
於 2024 年 2 月住了 2 晚
Novotel London Waterloo Team 於 2024年3月10日的回應
Dear Hayley, Thank you for your feedback.

8/10 不錯

Inderpal Singh

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to all tourist sights.
於 2023 年 9 月住了 5 晚
Novotel London Waterloo Team 於 2024年3月10日的回應
Dear Iderpal, Thank you for your feedback.

10/10 優異

Dirk

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nettes Personal
於 2024 年 2 月住了 3 晚
Novotel London Waterloo Team 於 2024年3月10日的回應
Dear DirkThank you for rating us.

6/10 一般

Mark

於 2024 年 2 月住了 2 晚
Novotel London Waterloo Team 於 2024年4月24日的回應
Dear Mark, Thank you for your rating.