室外游泳池，收费帐篷屋，池畔遮阳伞
查看供应情况

关于好莱坞艾佛利金普顿酒店 - IHG 旗下酒店的点评

4 out of 5
好莱坞艾佛利金普顿酒店 - IHG 旗下酒店
1800 Argyle Ave, Los Angeles, CA

点评

8.6

超赞

10 分 - 超赞。582 条好评，共有 1003 条点评" "
8 分 - 还可以。230 条好评，共有 1003 条点评" "
6 分 - 一般。92 条好评，共有 1003 条点评" "
4 分 - 很差。57 条好评，共有 1003 条点评" "
2 分 - 糟糕。42 条好评，共有 1003 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

wing ki

2023 年 9 月入住 2 晚
Richard N., Front Office Manager 于 2023年11月12日 的回复
Thank you for staying with us!

4/10 很差

YI PING

满意：清洁度
2023 年 7 月入住 2 晚
Richard N., Front Office Manager 于 2023年08月13日 的回复
We are sorry we disappointed you!

2/10 糟糕

huan

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
房间有蟑螂 前台男服务超级差 周边环境很糟糕 永远不可能再过来也会告诫身边所有朋友不要入住该酒店！
2023 年 3 月入住 3 晚
Precious, Front Office Manager 于 2023年03月13日 的回复
您好，很抱歉看到 1/5 的评分。我能理解你的沮丧和反馈。当客人通知我们任何问题时，我们会立即尝试纠正它。由于房间移动是为了确保剩余住宿的舒适性而拒绝的，我不希望任何客人觉得我们不认真对待反馈。请放心，我已经与相关部门分享了您最近的反馈。

4/10 很差

真实旅客

满意：员工和服务
不满意：客房舒适度，清洁度
2021 年 12 月入住 3 晚

10/10 超赞

tianle

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 12 月入住 2 晚

8/10 还可以

Cheng

与家人出行
满意：清洁度、员工和服务、客房舒适度
2021 年 9 月入住 4 晚

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

2/10 糟糕

Ronald

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The AC did not work in my room. We called them to work on it 2x. It was miserable. I will Never go back.
2024 年 5 月入住 2 晚

4/10 很差

Kennedy

不满意：员工和服务
2024 年 3 月入住 1 晚

4/10 很差

Kennedy

满意：住宿条件和设施，清洁度
不满意：员工和服务
Horribly rude person at the front desk, tried double charging for the deposit. The second he left the desk, the other guy checking us in corrected the amount and apologized for the manager with the bad attitude. What at you pay for when booking isn’t accurate in terms of the bill you leave with. Staff fees, property fee, tourist fees. All extra stuff you’re not aware of until you get there, or until you’re checking out actually… I’m from the city, born and raised. I’m an avid staycationer, so I love taking little mini vacations whenever I get a chance. This is not the place.
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年05月14日 的回复
I am so sorry that your check-in did not go smoothly; I apologize for the issue you had with our Overnight Supervisor. It may have been related to your 4am arrival for a reservation that would normally check in at 3pm that day. I am very glad though that you enjoyed your stay enough to stay with us for an additional night though! As for the fees you mention, they are fully disclosed to you as the amount that you will pay at the hotel in your Expedia confirmation. I do know that this can be confusing but I am certain that you will find this information disclosed to you in both your confirmations from Expedia. We are sorry we were not a fit for you but we do sincerely thank you for staying with us!

8/10 还可以

Pamla

满意：服务设施，清洁度
Lovely spot in the heart of Hollywood. Nice comfy bed and xlnt bathroom. Only thing I would like to add is there was no seating in the room. Just an office chair. When friend came by had to sit on the bed. Would have been nice to have complimentary water in the room. Lobby facilities very nice with complimentary coffee in the AM plus water.
2024 年 5 月入住 3 晚
Richard N., Front Office Manager 于 2024年05月14日 的回复
We so appreciate your feedback. We will definitely use your feedback to improve in the future.

10/10 超赞

Noe

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel and accommodations were very modern and stylish. The valet parking situation seems like it was an after thought or missed idea and can definitely be improved upon. The bathtub/shower idea was unique but proved messy as water splashed outside of the wash area due to lack of glass/sliding door.
2024 年 5 月入住 1 晚
Richard N., Front Office Manager 于 2024年05月14日 的回复
We so appreciate your feedback! We will definitely use it to improve in the future!

10/10 超赞

NATHANIEL

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The welcome drinks were amazing. The valets and front desk people were top notch. Room was spacy for a room on LA. Walking distance to Hollywood blvd and plenty of life. Setting inside hotel was modern and clean. Didn't like that my couch had white powdery stains on it. And went down to the Jane restaurant and menu is super limited and service kind of sucked.
2024 年 5 月入住 1 晚
Richard N., Front Office Manager 于 2024年05月8日 的回复
We so appreciate your feedback. We will absolutely share it with the relevant departments and use your thoughts to improve for the future!

10/10 超赞

Sarah Ines Guance

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Richard N., Front Office Manager 于 2024年05月8日 的回复
We are thrilled that you enjoyed your stay with us!!

2/10 糟糕

John

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Music was way too loud and vibrating the room. Would never stay here again.
2024 年 5 月入住 1 晚
Richard N., Front Office Manager 于 2024年05月5日 的回复
I am so sorry we disappointed you during your stay. So many people enjoy the free live music series we offer at the hotel; we are so sorry it was not to your liking. We extend our apologies.

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
I love this place. Design. Lighting. Comfortable touches.
2024 年 2 月入住 3 晚
Richard N., Front Office Manager 于 2024年05月5日 的回复
We cannot wait for you to come back to the hotel, John! We will welcome you back with open arms!

10/10 超赞

Alyssa，Cedar Rapids

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Richard N., Front Office Manager 于 2024年05月5日 的回复
Thank you so much for staying with us!

8/10 还可以

HECTOR，FRESNO

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Difficult to find. The address does not match the navigation instructions. Nice hotel.
Richard N., Front Office Manager 于 2024年05月5日 的回复
We have tried multiple navigation systems and have been directed to the hotel each time. We are so sorry that you found getting here a bit confusing.

8/10 还可以

Manuel

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年05月5日 的回复
Thank you so much for staying with us

10/10 超赞

Donald

满意：清洁度、员工和服务、住宿条件和设施
Great staff, super nice room and an awesome daily happy hour.
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月25日 的回复
We are thrilled that you enjoyed your stay! Come back and see us again soon!!

6/10 一般

Elise

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was an okay hotel. We stayed here to go to a concert at the Hollywood Bowl. Nice enough inside and the staff was very friendly. Right across the street (to the left side of the lobby) are a bunch of homeless people living in tents. I know it’s how it is in LA, but we paid a lot for the room. We had one yelling at nothing right by us as we waited for an Uber ride at the front of the hotel. The room itself was okay. There was a little wear and tear on the carpet by the bathroom and the couch had whitish smudges on it. We didn’t sit on that. Bed was comfy and clean. The entire room besides the couch was really clean. We did have a great view of the Hollywood sign though. Windows in the whole hotel need a cleaning. It has rained a lot in LA recently, but I did notice the windows looking hazy in the hallway and our room.
2024 年 4 月入住 1 晚
Richard N., Front Office Manager 于 2024年04月23日 的回复
We so appreciate your feedback. We will certainly address the issues you have discussed.

10/10 超赞

Daisuke

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
とても良かったです！ 簡易的な作りだけど、新しく綺麗で清潔感がありました！
2024 年 4 月入住 1 晚
Richard N., Front Office Manager 于 2024年04月22日 的回复
Thank you so much for staying with us!!

10/10 超赞

Jose

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property and staff provided excellent care. Hope to be back sooner than later!
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月21日 的回复
We support your sooner rather than later goal! We will take great care of you....come back very soon and thank you for staying with us!!

10/10 超赞

KIMBERLY

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This hotel was very nice and extremely customer service oriented. We ordered room service several times and it was excellent!
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月21日 的回复
We are so happy you enjoyed your stay! Come back anytime!

10/10 超赞

Kelly

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I really appreciated how the lobby was designed for people to gather together; billiards, turntable, cozy couches, etc. The restaurant downstairs was great.
2024 年 4 月入住 3 晚
Richard N., Front Office Manager 于 2024年04月17日 的回复
We are thrilled that you had a good time with us! We hope you were able to enjoy social hour from 5-6pm while you were staying with us!!

8/10 还可以

Jaylon

2024 年 4 月入住 4 晚
Richard N., Front Office Manager 于 2024年05月5日 的回复
Thank you so much for staying with us!

10/10 超赞

Shelly，Coalinga

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice location, clean, helpful staff.
2024 年 4 月入住 1 晚
Richard N., Front Office Manager 于 2024年04月17日 的回复
We are so glad that you chose to stay with us! Please come back and see us again very soon!!

8/10 还可以

Guy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The lighting was terrible. Couldn’t see to put on makeup or insert contact lenses. Nice clean room,bed was comfy and the bathroom was nice size
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月17日 的回复
We appreciate your feedback! Thank you for staying with us!!

10/10 超赞

Amy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Richard N., Front Office Manager 于 2024年04月17日 的回复
Thank you for staying with us!!

10/10 超赞

Tyler

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great experience overall. Helpful staff, clean spaces and nice amenities.
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月17日 的回复
Thank you so much for staying with us!!

8/10 还可以

Rebecca

2024 年 4 月入住 1 晚
Richard N., Front Office Manager 于 2024年05月5日 的回复
Thank you so much for staying with us!

8/10 还可以

Susan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月26日 的回复
Thank you so much for staying with us!!

10/10 超赞

Ellen

满意：清洁度、员工和服务、住宿条件和设施
Great hotel and price in my budget
2024 年 4 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月14日 的回复
We are so glad that you enjoyed your stay with us! Come back and visit us again very soon!

10/10 超赞

Emely

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff and clean resort
2024 年 4 月入住 1 晚
Richard N., Front Office Manager 于 2024年04月12日 的回复
We are so thrilled that you had a great stay with us! Come back and see us again very soon...

10/10 超赞

alexis

满意：清洁度、员工和服务、住宿条件和设施
Angel and Louie were both welcoming. Super sweet 😊
2024 年 4 月入住 1 晚
Richard N., Front Office Manager 于 2024年04月8日 的回复
We will definitely share your kind words with both Angel and Luis. They will be delighted I am sure!

8/10 还可以

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The lobby and dining areas were nice, modern, and clean. The room’s furniture and mattress could use a refresh (uncomfortable thin mattress, and the cabinetry and couches had lots of visible wear/blemishes in our room). Great 15th floor views of the Hollywood city. Valet attendant was more interested in his cellphone than he was in coming to open our car door after we were returning for the night on one occasion. Otherwise it was a great stay. Expected a bit more quality at this price point and star level. 3.5 stars would be more accurate.
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年04月5日 的回复
Thank you so much for your feedback! We will definitely use it to improve!

10/10 超赞

steven

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年04月6日 的回复
We are so, so glad that you enjoyed your stay! Please come back and see us again very soon!

10/10 超赞

Muqing

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Throw a lot of parties!
2024 年 3 月入住 3 晚
Richard N., Front Office Manager 于 2024年03月31日 的回复
Thank you so much for staying with us! We are glad that you enjoyed your stay!

10/10 超赞

Gabriel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff& great service.
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年03月31日 的回复
Thanks so much for staying with us!!

10/10 超赞

Theresa

满意：清洁度、员工和服务、住宿条件和设施
Love the pool table in the bar. The bar is very comfortable as are the rooms. Nice views of the LA skyline from the high-rise rooms. Staff are very friendly & accommodating.
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年03月31日 的回复
We are thrilled that you enjoyed your time with us!

10/10 超赞

Pham

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Richard N., Front Office Manager 于 2024年03月31日 的回复
We love a perfect score! Thank you!!

8/10 还可以

Donald

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Property was nice
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年03月25日 的回复
We are delighted that you enjoyed your stay with us!

8/10 还可以

Darlene

满意：住宿条件和设施，员工和服务
不满意：清洁度
Didn’t feel safe on the streets by this hotel a lot of homeless people ,probably wouldn’t stay in that area again
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年03月24日 的回复
Thank you so much for staying with us. While we do have some unhoused people around our hotel, they are actually incredibly respectful and very concerned about the area remaining safe as they call this area home temporarily. We have never had any type of issue with guest safety in the area.

10/10 超赞

Cynthia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for all that we wanted to do like Walk of fame, Griffith Park, downtown LA (close to Hollywood/Vine metro), comedy club (a quick Uber to West Hollywood). Nice lobby hangout, yummy pizzas at their restaurant and great city view from our room. Would stay here again.
2024 年 3 月入住 4 晚
Richard N., Front Office Manager 于 2024年03月21日 的回复
Come back soon, Cynthia!! Next time you come be sure you visit Musso & Frank's, Hollywood's oldest restaurant less than a mile from us!

10/10 超赞

Kathy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient area to Hollywood attractions
2024 年 3 月入住 2 晚
Richard N., Front Office Manager 于 2024年03月21日 的回复
We are so glad that you had a good time with us! Come back and see us again!!

10/10 超赞

Karla

2024 年 3 月入住 2 晚
Richard N., Front Office Manager 于 2024年04月6日 的回复
Thank you for staying with us!

8/10 还可以

Erica Danielle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
As always, the property was great and the staff were amazing! The water did not get very hot, but other than it, we enjoyed our stay! Shout out to the bartended from Oklahoma…she was AMAZING!
2024 年 3 月入住 3 晚
Richard N., Front Office Manager 于 2024年03月20日 的回复
We are glad that you had a great time with us! We cannot wait to welcome you back to the hotel!!

10/10 超赞

Adele

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place
2024 年 3 月入住 3 晚
Richard N., Front Office Manager 于 2024年03月20日 的回复
We are glad that you had a good time!!

6/10 一般

Jasmine

The room was freezing cold and smelled like smoke. The thermostat would only go to 75 degrees and nothing more yet it never warmed up.
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年03月7日 的回复
We are so sorry we disappointed you during your stay. Please never hesitate to call down to the Front Desk and ask for assistance with any issue you may have. Our team is always happy to help!

10/10 超赞

Sabrina

与配偶出行
Close by everything
2024 年 3 月入住 1 晚
Richard N., Front Office Manager 于 2024年03月7日 的回复
We love our location as well! Thanks so much for staying with us!!