The staff were all lovely but the property really needs some desperate TLC. The bathrooms are not very nice, the pillows feel about 15 years old and literally filled with the most uncomfortable effectively balls of foam.
The bonus of this hotel is definitely its location if you want to Visit Universal as this is literally a few minutes walk as is the Metro into central LA.
If the rooms are refurbed this would be a little treasure
steph
2024 年 4 月入住 5 晚
6/10 一般
Seth
与配偶出行
2024年04月28日
满意:清洁度、员工和服务、服务设施
Kind of mid tier for the price we paid. Room size was nice, but the lighting and corresponding switches were very, weird. Bathroom light wouldn’t stop flickering. Shower was very nice and the water pressure and temperature were incredible!
It’s a reasonable walking distance from universal, which was also appreciated, and Uber rides were reasonably cheap to both universal/city walk & downtown LA/Hollywood.
We received an email saying they started renovating months ago, and it seems like an obvious slow progress thing.
Seth
2024 年 4 月入住 3 晚
8/10 还可以
Kimberlee
与家人出行
2024年04月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really liked how convenient it was to the amusement park.
Kimberlee
2024 年 4 月入住 2 晚
4/10 很差
sailaja
与家人出行
2024年04月28日
不满意:清洁度、员工和服务、服务设施
Car parking 🅿️ s bad, car was blocked we could not mov it, another vehicle parked in front, ownwr was not there and not known, a c was very noisy, bathroom shower curtain was short, water was coming out of shower, limited towels
sailaja
2024 年 4 月入住 3 晚
4/10 很差
Janette
与家人出行
2024年04月28日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Lights didn’t work, shower was inconvenient on how to turn on, hotel smelled and was humid.
Janette
2024 年 4 月入住 3 晚
8/10 还可以
Rosa
与家人出行
2024年04月28日
满意:员工和服务,清洁度
Is close to universal. I no like the problem with the shower.and no have drinking water.
Rosa
2024 年 4 月入住 1 晚
4/10 很差
Kevin
与家人出行
2024年04月27日
满意:员工和服务
不满意:住宿条件和设施,服务设施
We came to LA for my son’s birthday and to go to Universal Studios. The photos online are deceiving. The pool was broken, the plumbing is wrong. The faucet temperature gets way too hot and is not up to code. There needs to be a thermostatic mixing valve that limits how hot the vanity faucets can get. The shower controls are all messed up too. The one control should be to control the water coming out of the rain fall shower head, the other valve is a diverter valve that SHOULD change it from the waterfall shower to the handheld. It did neither and the two just dribbled out. The only thing this place has going for it is the relative closeness to Universal, which is a sketchy ass walk anyways. Do yourself a favor spend a little more and stay somewhere else. I know I wish that I had, birthday trips blunder.