We were on our way from the airport to the hotel and the front desk called us 10 min before check in to tell us there was no room available for us. We had already paid for the room. They offered a refund but we said no they needed to give us a room. There was no way we could find another room somewhere on such short notice when we needed to clean up and be somewhere within an hour. They offered two rooms instead of the one with two beds we had originally reserved. Fine. We get there and magically they came up with one room with two beds as originally reserved. Great. The room was not clean. The floors especially dusty and dirty. And anytime we asked the front desk for anything, like towels, hangers, dishes, etc, they didn't have any and we would have to wait till later after they were washed/returned/whatever. We would check again later, still nothing available. The front desk staff seemed annoyed anytime we spoke to them no matter how polite we tried to be. Just overall, not an experience I would like to repeat.