陽台景觀

海蘭德花園酒店的評價

2.5 out of 5
海蘭德花園酒店
7047 Franklin Ave, Los Angeles, CA

評價

6.6
10 分評分,優異;1000 則評價中有 191 則" "
8 分評分,不錯;1000 則評價中有 289 則" "
6 分評分,一般;1000 則評價中有 265 則" "
4 分評分,欠佳;1000 則評價中有 138 則" "
2 分評分,很差;1000 則評價中有 117 則" "

6.4/10 

整潔度

7.2/10 

職員與服務

6.8/10 

設施服務

6.0/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

Yu-Ting

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
HGH 於 2020年2月24日的回應
Thanks for the feedback, we appreciate your time and effort.

8/10 不錯

Zhijun

讚好:整潔度和職員與服務
Nice location with friendly staff! Fair facility.
於 2017 年 8 月住了 3 晚

8/10 不錯

TZU YU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 3 晚

6/10 一般

HSIAO-PING

讚好:職員與服務和客房舒適度
於 2017 年 7 月住了 1 晚

6/10 一般

YAN

讚好:整潔度

6/10 一般

Candy (TW)

離景點非常近,但是停車場到房間沒有可以推行李的走道,要用扛的,水溫不穩定,整體只能說還行

2/10 很差

真實旅客

讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
服务差,只有公共区域有免费wifi。
女服务员的态度很差,入住时间很苛刻,不到三点不能入住,我们等了一个小时入住后发现房间根本没有整理,告知是最后一个房间,我们只能又等了一个小时。房间很大,但是床很小,不合理。早餐太简单。房间上网需额外付款。当然,如果你这些条件都可以接受的话,地理位置还是很好。步行五分钟到星光大道。

10/10 優異

Hannah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 2 晚

6/10 一般

真實旅客

伴侶同遊
讚好:職員與服務
不滿:整潔度和設施服務
Very basic; needs a deep clean badly. Staff was cordial.
於 2021 年 7 月住了 2 晚

10/10 優異

真實旅客

於 2021 年 6 月住了 7 晚

10/10 優異

Leonel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
front desk 於 2021年6月28日的回應
thank you for the response we appreciate it

8/10 不錯

Teresa

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
La estancia estuvo bien pero la limpieza del lugar estaba muy mal la recepción estaba muy sucia y los pasillos del hostel
於 2021 年 6 月住了 1 晚
HGH 於 2021年6月25日的回應
Gracias por sus comentarios, sus comentarios son muy apreciados. Estamos trabajando para abordar sus problemas y esperamos resolverlos de manera rápida y completa.

6/10 一般

真實旅客

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Proximity to what I wanted to see.
於 2021 年 5 月住了 4 晚
front desk 於 2021年6月8日的回應
thank you for the response

2/10 很差

真實旅客

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This is the worst hotel I have ever booked. Looks really good online until we arrived. The front door was broken. The room reeked of cigarettes and dogs. The walls looked as if they hadn’t been cleaned/washed in months and the kitchen chairs were dirty with cigarette burns. The Manager did move us into a nicer room. However it smelled like a sewer. LAPD showed to another room banging yelling LAPD with guns cocked 10 deep. NEVER will I EVER stay here again. Book at your own risk!!!
於 2021 年 5 月住了 2 晚
HGH 於 2021年6月8日的回應
thank you for response. we are in the process of updating and cleaning all the rooms. We also are in the process of departing ourselves with some of our unwanted guest. Next time please come up to us and we can make your stay way more better

6/10 一般

Brittany

讚好:整潔度
The hotel was overall what I expected, but there were some glaring issues. No coffee or breakfast like was listed. No washcloths. And the other guests can be very loud at all hours of the night. However, the staff was attentive and friendly, it’s in a convenient location, and the free parking is amazing.
於 2021 年 5 月住了 1 晚
HGH 於 2021年5月29日的回應
Thanks for your review, we appreciate your feedback. As far as coffee and breakfast, we are still under COVID-19 directives which prohibit us from serving food. Did you ask the front desk or housekeeping staff for washcloths when you discovered them missing? And did you let the front desk know when other guests were being loud? We can't work to resolve your issues unless we know you're having a problem.

8/10 不錯

Victor

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚
HGH 於 2021年5月29日的回應
=)

2/10 很差

destiny

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Nasty dirty room
The pictures didn’t look nothing like the rooms. Rooms was nasty dirty and Tweakers lives there up all night. My room was not good won’t go there no more.
於 2021 年 4 月住了 1 晚
HGH 於 2021年5月29日的回應
Thanks for your feedback!

2/10 很差

Jeremy

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Don’t ever book through hotels.com
HORRIBALE place looks like a half way house for druggies blood stains on the wall holes in the bathroom walls checked in at 6pm and left home at 10pm I have a newborn and a wife absolute disgusting I lost 400$ on this trip I didn’t get any refund and I will never book through hotels.com they are just as bad tried two days in a row for them to contact the hotel both times said I’d get email confirming some type of refund but I never did HORRIBALE
於 2021 年 2 月住了 1 晚

10/10 優異

真實旅客

於 2021 年 1 月住了 3 晚
HGH 於 2021年2月3日的回應
Thanks for the stellar review!

6/10 一般

Jennifer

家人同遊
讚好:職員與服務和住宿狀況
於 2021 年 1 月住了 1 晚
HGH 於 2021年1月16日的回應
Thanks for your review, we appreciate your feedback

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the way that it has a kitchen and the dining area Inside the room... comfortable beds.... Friendly staff members at Check-in... Plenty of space to move around full-size fridge always helps ...everything works...underground parking... good stay over all...thank you
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日的回應
Thanks for your awesome review! We're glad you enjoyed your time with us and hope to see you again soon!

6/10 一般

Henry T.

商務旅客
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日的回應
We appreciate your feedback!

6/10 一般

Steven

於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日的回應
We appreciate your feedback!

2/10 很差

真實旅客

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Need new housecleaners
Stayed here many times!! But the cleanliness have gone all the way out the door! The carpets were filty, the walls were dirty, counters and floors weren't cleaned! Very disappointed
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日的回應
We're sorry your experience with us was unsatisfactory, especially having stayed with us so many times before. We have noted your concerns and are working to address the issue. Please accept our sincerest apologies, we hope you'll allow us to make up for it in the future.

4/10 欠佳

Will (SF Bay)

伴侶同遊, 寵物同遊
不滿:整潔度、職員與服務和住宿狀況
The building was an architectural beauty, but what they don't tell you is that it's also an SRO. There seems to be a lot of folks staying their involved in a lot of illicit activity.
於 2020 年 9 月住了 3 晚
HGH 於 2020年10月1日的回應
Thanks for your feedback. We are NOT an SRO (single room occupancy) facility by any means. Like many other businesses during the pandemic, we are simply doing what we can to stay afloat and keep our staff employed. We do not tolerate illegal activity of any sort on our property; and when it is observed and reported to us we take immediate action. We are all human and are deserving of dignity and respect.

6/10 一般

RodneyM (Scottsdale, Az)

商務旅客
讚好:職員與服務和設施服務
不滿:整潔度
I travel a lot, I spend a lot of time in hotels and have since the early 90's. I've built and renovated hotels and casinos.I have diamond status with several large chains, but my heart still yearns to properties like this. I stayed here after severing a relationship with a property that I had stayed at for the last 5 years, often twice per month 2-3 days per stay. I like to stay at the same place. I'm looking for my new regular stay in LA, I look at the following: Safety & Surrounding Area Cleanliness & Hygiene Professional, Accommodating & Friendly Staff Amenities -Late Check Out, Business Services, Snacks on Site Ingress/Egress/Parking Value This is a historic hotel. Janis Joplin died here in 1970 when I was 8 months old. Many other stars and musicians stayed here in Hollywood's golden age. First the Pros: 1- Very nice & accommodating Staff. This makes up for a LOT if not all of the shortcomings. 2- This Hotel gave me (as a first time guest, a 2PM Late Check Out) This is
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日的回應
Thanks for your review, Rodney. We appreciate the effort and your continued business with us. We'd love an opportunity to continue this discussion directly with you, either by phone or email, so we can better address your concerns.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is amazing and attentive Good value, good location
於 2020 年 5 月住了 2 晚
HGH 於 2020年5月16日的回應
Thanks for your awesome review, we appreciate your time and effort and hope you'll be back again soon!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 11 月住了 1 晚
HGH 於 2020年4月25日的回應
Thanks for your feedback, we appreciate your time (and the positive review) and hope you visit again soon!

8/10 不錯

Kristi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
HGH 於 2020年3月27日的回應
Thanks for your review, we appreciate your feedback and hope you'll stay with us again soon!

10/10 優異

Jon

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 3 晚
HGH 於 2020年3月27日的回應
Thanks for the awesome review! We truly appreciate your feedback and hope you'll stay with us again soon.

6/10 一般

Tiffany

讚好:職員與服務
於 2020 年 3 月住了 1 晚
HGH 於 2020年3月27日的回應
Thanks for your review, we appreciate your feedback and hope you'll stay with us again soon!

8/10 不錯

Heiko

家人同遊
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Ikonisk hotell som kunne trenge litt oppgradering
Det var et hyggelig 5-dagers opphold på dette ikoniske hotellet. Dessverre mye støy i gangene og iskalde gulvfliser. Ellers er det meste enkel 2,5 stjerner standard. Personalet er varierende men helt Ok. Vi fikk se rom 105 der Janis Joplin bodde og døde. Veldig sært og spennende. Beliggenheten er perfekt. Garasje var også kjærkomment. Anbefales veldig.
於 2020 年 2 月住了 5 晚
HGH 於 2020年2月24日的回應
Takk for anmeldelsen din, vi setter pris på tilbakemeldingene dine og håper du velger å være hos oss snart!

6/10 一般

Toua

讚好:職員與服務
不滿:客房舒適度
於 2020 年 2 月住了 1 晚
hgh 於 2020年2月20日的回應
Thanks for your review, your feedback is greatly appreciated

4/10 欠佳

NotStoked (Santa Barbara)

親子同遊
不滿:整潔度和住宿狀況
Great location, lobby is beautiful, good rates. That's it for the stuff I liked. This was my third stay at this hotel. I always expect the rooms to be a bit run-down, but this last time was just gross. The room was dirty. The carpets were filthy and lifting up off the floor. The hardware in the bathrooms had been ripped off and left un-repaired. There was a mysterious dark substance splattered on the walls by the bed. The worst was the shower. There was thick, black mold growing everywhere. The only part of the room that seemed remotely clean was, thankfully, the bedding. The rooms are LOUD, especially in the morning. I realize it's a busy part of Hollywood. Traffic sounds are expected. I didn't expect hours of a man singing loudly in the hallway, or loud banging sounds like pipe-work happening all around us at 7am.
於 2020 年 2 月住了 1 晚
HGH 於 2020年2月13日的回應
Thanks for your review, we appreciate your comments.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
HGH 於 2020年2月13日的回應
Thanks for your review, your comments are greatly appreciated and we hope you stay with us again soon!

10/10 優異

Diana (Miami)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect hotel and the place for this price. Good breakfast.
於 2020 年 2 月住了 2 晚
HGH 於 2020年2月10日的回應
Thanks for your continued support, we truly appreciate your patronage and are always happy to have you stay with us!

10/10 優異

Breeanna

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
HGH 於 2020年2月5日的回應
Thanks for the awesome review, we appreciate your feedback and hope you'll stay with us again soon!

8/10 不錯

真實旅客

於 2020 年 1 月住了 1 晚
HGH 於 2020年1月20日的回應
Thanks for your review, we appreciate your feedback and hope you stay with us again!

8/10 不錯

Maria

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 4 晚
HGH 於 2020年1月20日的回應
Thanks for the feedback, we appreciate your time and hope you stay with us again soon!

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Needs a good cleaning. Cobwebs, Mold in bathroom. Had to request housekeeping to clean the dishes since they left no cleaning supplies
於 2019 年 12 月住了 8 晚
HGH 於 2020年1月5日的回應
Thanks for you feedback

8/10 不錯

Michael

多人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
great location
The location is excellent and the staff are really nice. We stayed in the cheapest rooms and they are not in the best of shape - the carpets in particular really need attention (as did the side of the bed for our friends which was stained) But, I would stay there again and just pay for a better one as it seemed that at least some of the better rooms have had more updating. And, again, the location is fantastic and the people friendly. Just don't rent the cheapest "city view" rooms or at least recognize they aren't in the best condition.
於 2019 年 12 月住了 4 晚
HGH 於 2020年1月4日的回應
Thanks for reviewing your stay with us, your feedback is greatly appreciated. We are working on renovations to many of our units, and if you stay with us in the future just request a renovated unit and we'll do our best to accommodate you (subject to availability).

6/10 一般

真實旅客

多人同遊
不滿:職員與服務
Okay stay
The carpet in the bedroom had a lot of stains. The sofa was not a sofa bed like how it was stated in the description before we booked.
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日的回應
Thanks for your review, we appreciate your feedback.

2/10 很差

Tammy

於 2019 年 12 月住了 6 晚

8/10 不錯

Fatima

伴侶同遊
讚好:整潔度和職員與服務
Great location to stay. Underground garage parking is great. The hotel is over all good the rooms however could use a pick me up. The mattress was pretty old and not comfy and the coaches had stains on them. Kinda pricy for condition of room but it served it purpose for a one night stay
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日的回應
Thanks for your review, we appreciate your time in leaving feedback. We are currently working on renovations to many of our units, as well as replacing mattresses and other dated furniture.

2/10 很差

Sol (Modesto ca)

家人同遊
讚好:整潔度
不滿:設施服務和住宿狀況
Bad property old style and the breakfast is to disgusting not recommend this hotel
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日的回應
We're sorry you were unhappy during your stay with us. If you had let the front desk know the room was unsatisfactory, they would've done their best to find accommodations you were happy with. The continental breakfast was complimentary -- we're sorry it didn't suit your taste, however it WAS free.

10/10 優異

真實旅客

家人同遊
讚好:職員與服務和客房舒適度
不滿:整潔度
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日的回應
Thanks for your awesome rating! We appreciate your feedback and hope you visit us again soon!

4/10 欠佳

真實旅客

家人同遊
不滿:設施服務和住宿狀況
I would not recommend staying here!! We had the room w/the kitchenette & it was a dump!! The beds were awful it was old no counter space in the bathroom. We needed a plunger for the toilet and the staff said you arent the first or the last so apparently there are plumbing issues. The first floor looks nice not sure why we were put on the 2nd fl which was awful. Couldnt find an elevator had to carry all our bags ourselves upstairs. Parking is underground in a creepy garage. Would not stay here again!! The only good thing is its not far from Hollywood Blvd.
於 2019 年 12 月住了 2 晚
HGH 於 2020年1月4日的回應
Unfortunately you commented anonymously, so we can't address any of the issues you mentioned as we don't know what room you were in. You were probably put on the 2nd floor because that was what was available at the time. If you didn't like your room, it was never communicated to any staff -- we could've placed you in a room you were happy with. Our property description does not list us having elevators, and the only reason someone did not help you with your baggage is because they were busy with another guest. The garage could use more lighting, and the plumbing issues come with the age of the property (built 1954) and need to be addressed. That being said, we are truly sorry you were unhappy with your stay here.

6/10 一般

真實旅客

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Another choice
Lobby is nice. Beds are uncomfortable, room is dirty and street is loud.
於 2019 年 12 月住了 1 晚
HGH 於 2019年12月29日的回應
Thanks for your review, we appreciate your feedback!

10/10 優異

Amanda

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Birthday Upgrade!!
I stayed here last weekend for my birthday. I’ve stayed here before with some friends and liked it. When I checked in on my birthday Sean at the front desk was super nice and helpful. And when I got to my room and opened it I realized that he upgraded my room and gave me two bottles for my birthday from the hotel. Really made me birthday extra special. I’ll definitely will be coming back here frequently.
於 2019 年 12 月住了 1 晚
HGH 於 2019年12月25日的回應
Thanks for the kind words, we love having you stay with us and hope you had a great birthday!

10/10 優異

Alejandro

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Shawn always does a great job
Fantastic day wonderful people great front desk
於 2019 年 12 月住了 1 晚
HGH 於 2019年12月21日的回應
Thank you for the great review, we're always happy to have you stay with us!