住宿正面 (夜晚)

雷東多海灘希爾頓啟繽精選酒店的評價

3 out of 5
雷東多海灘希爾頓啟繽精選酒店
400 N Harbor Dr, Redondo Beach, CA

評價

8.8

優異

10 分評分,優異;1000 則評價中有 597 則" "
8 分評分,不錯;1000 則評價中有 244 則" "
6 分評分,一般;1000 則評價中有 91 則" "
4 分評分,欠佳;1000 則評價中有 49 則" "
2 分評分,很差;1000 則評價中有 19 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

YU YING

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
The Redondo Beach Hotel Team 於 2020年2月3日的回應
Thank you for the feedback! We hope you choose to visit us in the near future! Best Regards, The Redondo Beach Hotel Team

4/10 欠佳

Dona

商務旅客
不滿:設施服務
The price was too high for the facility. Bed had imprints where people lay. Need to replace mattress. I would jot recomend.
於 2024 年 5 月住了 2 晚

10/10 優異

Gerri (Corona)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the cleanliness of the entire hotel and lobby area. We took a leisurely walk down to Kincaid's Restaurant for dinner 😋
於 2024 年 5 月住了 1 晚

10/10 優異

Frederic (Westport)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Good value for the cost.
於 2024 年 3 月住了 3 晚
Drew Horton, Hotel Manager 於 2024年5月8日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Jeff

Very easy night time check in
於 2024 年 5 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年5月8日的回應
Thank you for your review, we hope to see you again!

10/10 優異

kathryn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Drew Horton, Hotel Manager 於 2024年5月3日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Zhenhui

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
good
於 2024 年 4 月住了 2 晚
Drew Horton, Hotel Manager 於 2024年5月3日的回應
Thank you for your review, we hope to see you again!

6/10 一般

joanne

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Were not able to check in until after checkin time! Room had food on the floor under a desk on arrival to room. Check in person “Jack”I believe hie name was, seemed overwhelmed. He Offered us a $36 food and beverage credit which was not put on our account. So now have to wait to see if its credited after check out!
於 2024 年 4 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年4月23日的回應
We're sorry that your experience was less than perfect. We had a very busy day during your checkin with multiple weddings which did slow down our turnover considerably. You will see the credit back to your account as soon as it clears your bank.

10/10 優異

Lisiane

讚好:設施服務和住宿狀況
Great place
於 2024 年 4 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年4月20日的回應
Thank you for your review, we hope to see you again!

10/10 優異

xinqiao

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年4月20日的回應
Thank you for your review, we hope to see you again!

6/10 一般

Frank

於 2024 年 2 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年4月20日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Anyssa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年4月20日的回應
Thank you for your review, we hope to see you again!

4/10 欠佳

Debra (Scotts Valley)

伴侶同遊, 商務旅客
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
We were initially overcharged the stated price by $300 (we got it corrected). The card room door opener and the electronic door opener kept invalidating each other. Had to get this corrected 4 times before they both worked. Water was marked as free to Hilton Honors members. At checkout, we were told we had to be charged because we weren't a high enough level of Hilton Honors. Regular Hilton Honors had always been enough in the past at other Hilton owned hotels. Staff didn't know in what room the conference was being held. Evening staff were more helpful. Hotel food options limited. Some rooms noisy.
於 2024 年 4 月住了 4 晚
Drew Horton, Hotel Manager 於 2024年4月12日的回應
Hello, unfortunately third party bookings are not eligible for benefits through Hilton Honors, only direct bookings.

10/10 優異

Madolyn

Everything
於 2024 年 4 月住了 3 晚
Drew Horton, Hotel Manager 於 2024年4月12日的回應
Thank you for your review, we hope to see you again!

8/10 不錯

Alan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was great for visiting beaches and other attractions
於 2024 年 4 月住了 2 晚
Drew Horton, Hotel Manager 於 2024年4月9日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Leslie

讚好:整潔度、職員與服務和住宿狀況
Great place to stay.
於 2024 年 3 月住了 3 晚
Drew Horton, Hotel Manager 於 2024年4月5日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Eric

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice property. The remodel looks great. The staff was super friendly. Overall a wonderful stay.
於 2024 年 3 月住了 3 晚
Drew Horton, Hotel Manager 於 2024年4月2日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Frederic (Westport)

於 2024 年 3 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年4月23日的回應
Thank you for your review, we hope to see you again!

6/10 一般

Hossein

不滿:整潔度
Room carpets and bath probably need some deep clean.
於 2024 年 3 月住了 4 晚
Drew Horton, Hotel Manager 於 2024年4月2日的回應
Thank you for your review, we will forward your comments to our housekeeping team.

8/10 不錯

Chen

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
More items on the restaurant menu.
於 2024 年 3 月住了 3 晚
Drew Horton, Hotel Manager 於 2024年4月2日的回應
Thank you for your review, we hope to see you again!

6/10 一般

Nicholas

讚好:整潔度
不滿:職員與服務
The staff did not help with the bags and I wasn’t allowed to get my discount for the group rate so that’s why I wasn’t happy with this hotel
於 2024 年 3 月住了 4 晚
Drew Horton, Hotel Manager 於 2024年3月26日的回應
Hello, we are unable to modify 3rd party rates. To book a group rate you must book directly with the hotel.

10/10 優異

Amber

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was excellent. Loved the hot spa and heated pool. Having Starbucks right there was great too!
於 2024 年 3 月住了 4 晚
Drew Horton, Hotel Manager 於 2024年3月24日的回應
Thank you for your review, we hope to see you again!

8/10 不錯

George

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
Comfortable bed, quiet, good location
於 2024 年 3 月住了 3 晚
Drew Horton, Hotel Manager 於 2024年3月23日的回應
Thank you for your review, we hope to see you again!

2/10 很差

Lisiane

伴侶同遊
不滿:職員與服務和設施服務
WE BOOKED A KING SIZE ROOM WE PAID FOR A KING SIZE ROOM . UPON ARRIVAL WE WERE TOLD THERE WERE NOTHING BUT TWO QUEEN BEDS; RECEPTIONIST WAS NOT EVEN APOLOGETIC NOR SEEMED TO CARE. WE ARE HERE OFTEN; SERVICE IS SIMPLY NON EXISTANT HERE!!! LAST TIME THE SMART TV WAS NOT WORKING. LATELY WHEN ITS NOT ONE THING IS ANOTHER AS AN ISSUE AT THIS PROPERTY. DONT BE FULLED BY RATINGS.! BED ARE OLD AND SQUICKEY! NO SERVICE AT ALL TO ME THATS THE WORSE PART.
於 2024 年 2 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review. We're sorry that things were less than perfect and hope to make it up in the future.

6/10 一般

Lisa

不滿:設施服務
The pictures on line made this property look spectacular and it stated there was a marina view. I was so excited to get to the hotel, sit by the pool and have a drink while I looked at the view. But upon arrival, I was sorely disappointed. There's only a view of a building that says marina. Also, I could hear the guest above me every time they walked around the room. For the amount I paid I truly feel like I got ripped off.
於 2024 年 2 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review. We're sorry that things were less than perfect and hope to make it up in the future.

10/10 優異

Gerri (Corona)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved how clean everything was! Our room was very comfortable, the bed was so nice.
於 2024 年 2 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

6/10 一般

judy

家人同遊
讚好:整潔度、設施服務和住宿狀況
The front desk person, a black young woman was not friendly. She sternly mentioned that check in is at 3PM We were checking in at 2 45PM. I will not stay in a place where front desk person is unfriendly,
於 2024 年 2 月住了 7 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review. We're sorry that things were less than perfect and hope to make it up in the future.

10/10 優異

Sergio Alberto

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very comfortable
Great place! Clean, easy access, and comfortable
於 2024 年 2 月住了 2 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Nicole

於 2023 年 11 月住了 3 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

8/10 不錯

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quick Getaway
We’ve been staying here since at least 1985 when it was The Sunrise Best Western. It’s changed hands a couple times since then. We always enjoy the view and the close proximity to the pier and The Cheesecake Factory, which is walking distance right across the street. Just like everything else things change. They added a bar which is very nice and doubles as their Cafe to order food. Parking used to be free, then $11, $15 now $24 per night. Our stay was a little noisy but it was a holiday weekend, families, kids, a reception, another wedding party coming and going. But overall a good atmosphere and plenty of activities within walking distance.
於 2024 年 2 月住了 2 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

6/10 一般

Gostosas

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 2 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

8/10 不錯

Daniel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel near our destination
The hotel was very nice. Close to where our family gathered for a memorial service. Nice to be right off the water. Not worth the Marina view since it is mostly of the road, parking lot across the street with a bit of the marina, but other than that, the stay was good. The beds were great!
於 2024 年 2 月住了 2 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Tamara

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

10/10 優異

Debra

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Drew Horton, Hotel Manager 於 2024年3月13日的回應
Thank you for your review, we hope to see you again!

6/10 一般

Stephanie

不滿:職員與服務
Average hotel. Receptionist and staff were not very welcoming
於 2024 年 1 月住了 2 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for sharing your feedback. We're disheartened to hear that your experience with our receptionist and staff did not meet the warm and welcoming standards we strive to uphold. We take your comments seriously and will address this directly with our team. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to demonstrate our commitment to excellence in your future visits.

10/10 優異

Martha

家人同遊
Great hotel. Staff was super friendly and helpful. Place was really clean and beds we comfortable.
於 2024 年 1 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for your wonderful feedback! We are delighted to hear that you found our hotel great and our staff super friendly and helpful. It's fantastic to know that the cleanliness of our place met your expectations and that you enjoyed the comfort of our beds. Our team is committed to providing a welcoming and comfortable experience for every guest. We look forward to having you with us again soon for another enjoyable stay!

10/10 優異

Gloria

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was of the understanding that breakfast was provided free, like the former Best Western.
於 2024 年 1 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for sharing your feedback with us. We apologize for any misunderstanding regarding our breakfast offerings. We strive to provide clear and accurate information to all our guests and regret any inconvenience this may have caused. Please know that we value your input and will use it to improve our communication about amenities and services. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 不錯

Leticia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for your generous 4 out of 5 score! We're glad that your stay with us was largely enjoyable and met most of your expectations. We would love to hear more about how we can make your next visit a perfect 5 out of 5. Your feedback is crucial in guiding our continuous improvement efforts. We look forward to welcoming you back and providing an even better experience on your next stay!

10/10 優異

nancy

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
We are overjoyed to hear that your experience with us was nothing short of exceptional. It's our utmost priority to ensure every guest feels valued and enjoys a comfortable and memorable stay. We look forward to continuing to exceed your expectations and can't wait to welcome you back for another stellar experience!

6/10 一般

真實旅客

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 4 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for taking the time to rate your experience with us. We appreciate your honest feedback and acknowledge that a score of 6 out of 10 indicates that there are areas where we can improve. We're committed to providing an exceptional stay for all our guests and would value any additional input you might have regarding what we could do better. Your insights are crucial for our continuous improvement, and we hope to have the opportunity to provide you with a more satisfying experience in the future.

10/10 優異

Letetia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, the staff was great, and great dining options within walking distance.
於 2024 年 1 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful and our staff great. It's also fantastic to know that you enjoyed the dining options within walking distance. We strive to provide a welcoming and convenient experience for our guests, and we're glad we could meet your expectations. We look forward to having the pleasure of welcoming you back soon for another great stay!

10/10 優異

jorge

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for the perfect score! We're thrilled to have met your expectations and appreciate your recognition of our efforts. Looking forward to welcoming you back soon!

10/10 優異

Enrique

於 2023 年 12 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for awarding us a perfect score! Our team is dedicated to ensuring every guest feels valued and enjoys a high standard of service and comfort. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us.

6/10 一般

Roman

多人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Location is very good. Hottub did not work, pool was not heated very well, carpets in hotel smell. No continental breakfast, the store in the hotel doesn't accept cash ( cards only) The safe in the room had no power.
於 2024 年 1 月住了 2 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for your feedback. We apologize for the inconvenience with the hot tub, pool, room odor, and other concerns. We're addressing these issues urgently and hope to provide a much-improved experience on your next visit. Your satisfaction is our top priority.

8/10 不錯

Ben

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for your feedback! We're happy you enjoyed your stay and would appreciate any suggestions for improvement. Looking forward to your next visit!

10/10 優異

Ruth (Dearborn)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location. Super walkable. Comfortable bed. Would stay again.
於 2024 年 1 月住了 2 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you for your positive review! We're delighted to hear that you enjoyed our excellent, walkable location and found the bed comfortable. It's great to know you'd choose to stay with us again. We look forward to welcoming you back in the future for another pleasant experience!

8/10 不錯

Kim

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Marc Ebuen | Assistant General Manager 於 2024年1月11日的回應
Thank you for your 4 out of 5 rating! We appreciate your feedback and are here to assist you anytime you need us. Your satisfaction is important to us, and we hope to continue providing you with a great experience.

10/10 優異

Dollie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property with great customer service.
於 2024 年 1 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月11日的回應
Thank you for your kind words! We're delighted to hear that you had an excellent experience at our property and that our customer service met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to share them with us. Thank you for choosing us for your stay!

10/10 優異

Brad

於 2024 年 1 月住了 3 晚
Marc Ebuen | Assistant General Manager 於 2024年1月29日的回應
Thank you so much for the perfect score! We're thrilled to hear that you had an exceptional experience at our hotel. Our team works hard to ensure every guest feels welcome and well-cared for, and it's rewarding to know we've succeeded with your stay. We look forward to welcoming you back soon for another memorable visit.

8/10 不錯

Heinui

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Marc Ebuen | Assistant General Manager 於 2024年1月11日的回應
Thank you for your 4 out of 5 rating! We appreciate your feedback and are here to assist you anytime you need us. Your satisfaction is important to us, and we hope to continue providing you with a great experience.