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Reviews of TownePlace Suites Thousand Oaks Ventura County

2.5 out of 5
TownePlace Suites Thousand Oaks Ventura County
1712 Newbury Road, Thousand Oaks, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 219 out of 477 reviews" "
Rating 8 - Good. 158 out of 477 reviews" "
Rating 6 - Okay. 53 out of 477 reviews" "
Rating 4 - Poor. 31 out of 477 reviews" "
Rating 2 - Terrible. 16 out of 477 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with partner
All staff members we dealt with were all friendly. Appreciate that as most employees are not so friendly these days. Keep up the good work! Thanks
Stayed 1 night in May 2024

8/10 Good

Melissa, Lake Forest Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

david

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great staff, easily access, great amenities, enjoyed the hot tub/jacuzzi and my dog was no problem at all.
Stayed 4 nights in May 2024

8/10 Good

Mareena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

2/10 Terrible

Angelina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
its not up to standard of Marriott. it was a very depressing hotel. usually Marriott is better than that I would never stay there again
Stayed 1 night in Apr 2024

10/10 Excellent

LaKisha

Stayed 14 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff at the front desk. From my limited contact with them I did get the feeling that they were there to help if any issues came up. Thankfully everything was just fine
Stayed 1 night in Apr 2024

8/10 Good

Romelda Hermoso, Thousand Oaks

Liked: Cleanliness, staff & service, amenities
decent place to stay.
Stayed 7 nights in Apr 2024

8/10 Good

Romelda Hermoso, Thousand Oaks

Stayed 5 nights in Apr 2024

8/10 Good

Romelda Hermoso, Thousand Oaks

Liked: Cleanliness, staff & service
I suggest management should put a camera inside the laundry area. I lost some of my clothes while doing my laundry.
Stayed 7 nights in Mar 2024

10/10 Excellent

ariel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very spacious rooms, friendly staff, and delicious breakfast!
Stayed 7 nights in Mar 2024

6/10 Okay

Romelda Hermoso

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

pethe

Stayed 1 night in Feb 2024
Response from RR on 25 Mar 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Romelda Hermoso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great including the manager. They are courteous, friendly and service oriented.
Stayed 7 nights in Mar 2024
Response from RR on 25 Mar 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Romelda Hermoso

Stayed 7 nights in Mar 2024

10/10 Excellent

Romelda Hermoso

Stayed 6 nights in Mar 2024

10/10 Excellent

Romelda Hermoso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from RR on 18 Mar 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Romelda Hermoso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from RR on 18 Mar 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Romelda Hermoso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, decent, safe, secured hotel to stay if you are looking for a temporary place like a contractual work. Friendly and courteous staff too.
Stayed 6 nights in Feb 2024
Response from RR on 19 Feb 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 Good

Romelda Hermoso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff.
Stayed 12 nights in Jan 2024
Response from RR on 19 Feb 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

4/10 Poor

Alan

Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst Marriott that I have ever stayed at in my last 20 years of travel the rooms were dirty dated and apparently it was a pet friendly hotel. The furniture in the room was all tore up by someone who would stay there with a cat it was hair in the shower very noisy in the bed was absolutely horrible. Honestly, you should give me my money back as disappointed as I am.
Stayed 1 night in Feb 2024
Response from RR on 11 Feb 2024
Thank you for you for your feedback. We apologize for the inconvenience. We have shared your feedback with our leadership team.

8/10 Good

Romelda Hermoso

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Enjoying my stay here.
Stayed 9 nights in Jan 2024
Response from RR on 11 Feb 2024
Thank you for your time to do the survey. We are hoping to see you again when your travels bring you to the town.

10/10 Excellent

Romelda Hermoso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and quiet, safe area.
Stayed 7 nights in Jan 2024
Response from GM on 27 Jan 2024
Thank you for staying! We appreciate you and hope to welcome you again.

10/10 Excellent

Romelda Hermoso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from RR on 17 Jan 2024
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RR on 14 Jan 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 Good

scott, Ft Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient location and the staff were very helpful and responsive to our requests. Rooms and hallways are showing their age and high usage. I am a loyal Marriott customer so I hope some reno is not too far off.
Stayed 8 nights in Dec 2023
Response from RR on 14 Jan 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

6/10 Okay

Carla

Travelled with family
Stayed 3 nights in Jan 2024
Response from GM on 8 Jan 2024
Thank you for staying, we appreciate your business.

10/10 Excellent

Gilbert

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for staying, have a happy New Year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from GM on 28 Dec 2023
Thank you for staying, have a happy New Year.

10/10 Excellent

Sheena

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for staying!

8/10 Good

Melanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were small areas of the property that needed better maintenance or cleaning (look at the side of the fridge next to the sink-ew), but the staff were always pleasant and helpful.
Stayed 3 nights in Nov 2023
Response from GM on 28 Dec 2023
Thank you for staying, we have shared your feedback with the team.

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Brian for making me feel welcome when i checked in.
Stayed 2 nights in Nov 2023
Response from GM on 28 Dec 2023
Thank you for staying!

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 28 Dec 2023
Thank you for staying!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff, spacious rooms, quiet location.
Stayed 1 night in Oct 2023

8/10 Good

Nelson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean but look was outdated. Walls were thin and we could hear our neighbors loudly.
Stayed 1 night in Oct 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden
Elevator & parking not very well. Upstairs lot downstairs elevator etc. check in very accommodating. Nice pool area.
Stayed 1 night in Oct 2023

8/10 Good

geralda

Stayed 14 nights in Sep 2023

8/10 Good

Neville

Stayed 1 night in Sep 2023

10/10 Excellent

Kostantina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location
Stayed 2 nights in Sep 2023
Response from RR on 6 Sept 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Shannon

Stayed 2 nights in Aug 2023
Response from RR on 16 Aug 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

6/10 Okay

Ann M

Travelled with family
Liked: Cleanliness, room comfort
We stayed here one night in August, 2023 for a wedding. There were two couples and one singleton, so we rented a suite. I mentioned that my tall son would be on the pull out bed, and to be sure it was ready for him. Sleeping on a couch would not work. When we arrived, there were two young adults working at the desk. They were chatting with each other. They were not UNfriendly, but I would not say they were welcoming, either. Perhaps anxious to get back to their conversation? When we got ALL the way up to our room with all our luggage, we looked high and low for the bedding for the pull out, and it was no where to be found. My son had to walk some distance all the way back to the office to get a bag full of bedding. No apology was made. My sister's daughter slept on the pullout in their room (same hotel, same night) and she was given a bag of bedding upon checking in. The air conditioner in one of the bedrooms dripped water on the carpet, so it was soaking wet on one side of the bed. For five people in a suite, there were THREE bath towels, TWO hand towels, and NO wash cloths. We made due because it was such a long walk back to the office. Would not stay here again. Stayed at a TownePlace in Manhattan Beach a few days later and it was literally one of the top most comfortable, most lovely, most comfortable mid-priced hotels we've stayed in! I recommend THAT TownePlace facility!! Check it out, but skip the one in Thousand Oaks.
Stayed 1 night in Aug 2023
Response from RR on 16 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I wish you well for your future stay.

10/10 Excellent

Jerimicha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked this last minute fur my family of six. Two rooms with a pullout couch. Full kitchen including a small oven. Very clean. Great for price.
Stayed 1 night in Jul 2023
Response from RR on 16 Aug 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

John

Stayed 2 nights in Jul 2023
Response from RR on 6 Sept 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

2/10 Terrible

Raymond

Liked: Cleanliness
Disliked: Amenities
Stayed 7 nights in Jul 2023
Response from GM on 25 Jul 2023
Thank you for taking the time to post a rating. We strive to provide excellent service and genuinely apologize that we failed to meet your expectations. We wish you well in your travels.

10/10 Excellent

Diane

Stayed 11 nights in Jul 2023
Response from RR on 16 Aug 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Kanani

Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2023
Response from GM on 25 Jul 2023
Thank you for posting a positive rating, we appreciate your feedback!

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, safe, great for family
Stayed 7 nights in Jul 2023
Response from RR on 11 Jul 2023
Thank you for rating our hotel. We are hoping to welcome you back when your travel brings back to the town

8/10 Good

Leah, Davenport

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hot tub was HOT which I liked, too hot for my husband. The property could use some updating, many things were the same as when we were there 9 years ago. The employees were friendly.
Stayed 3 nights in Jul 2023
Response from RR on 11 Jul 2023
Thank you for rating our hotel. We are hoping to welcome you back when your travel brings back to the town.

10/10 Excellent

Robert

Stayed 13 nights in Jun 2023
Response from RR on 11 Jul 2023
Thank you for rating our hotel. We are hoping to welcome you back when your travel brings back to the town