Dear Tianna, We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. Please accept our apologies for any lack of friendliness exhibited by our staff and for the inconvenience of having to take out the trash and not receiving additional towels. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management

Dear Radwa, Thank you for taking the time to share your review. We apologize for any cleanliness issues you encountered during your stay and regret that our staff did not meet your expectations. Your feedback is valuable, and we will address these concerns internally to ensure a better experience for future guests. Please know that providing a clean and welcoming environment is our top priority, and we appreciate your understanding. We look forward to making it up to you on your next visit.Sincerely,Hotel Management

Dear Will, We're sorry that your experience wasn't as expected. We aim to provide comfort and services that meet our guest's expectations, and we regret falling short. Your feedback is valuable, and we strive to improve based on guest input. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear John, Thank you for sharing your experience. We sincerely apologize for the inconvenience and discomfort caused by cleanliness and pest issues upon your arrival, as this does not meet the high standards we aim to uphold. We will take immediate steps to ensure such occurrences are not repeated in the future. Despite falling short of expectations, we're grateful for the excellent service provided by our front desk team in promptly addressing your concerns. Your feedback is invaluable, and we're committed to taking immediate action to prevent similar situations. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. Your satisfaction remains our top priority.Sincerely,Hotel Management

Dear Derrik, Thank you for choosing our hotel for your recent accommodations. We are truly sorry you experienced so many difficulties during your stay and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely,Hotel Management

Dear Lacresha, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. Thank you for sharing your feedback with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Joshua, Thank you for being our guest. We are deeply sorry for your unpleasant experience during your stay at our hotel. It is truly disheartening for us to learn about the issue you faced, and we sincerely regret any inconvenience caused by the presence of unwanted pests and our failure to provide the exceptional service that our guests should always expect from us. Despite regularly treating our property, we have immediately contacted our pest control provider to address the issue and maintain the high standards we uphold at our hotel. Your valuable feedback will assist us in ensuring that all of our guests have a better experience.Sincerely,Hotel Management

Dear Enid, Thank you for taking the time to share your comments about your recent visit to our hotel. We appreciate your input regarding the lighting, and we'll certainly take it into consideration as we aim to enhance our guests' experience. We value your perspective and hope to welcome you again, ensuring a brighter and more enjoyable stay.Sincerely,Hotel Management

Dear Keidra, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Jordan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Ian, Thank you for staying with us and for taking the time to leave your comments. We are sorry for the delay in getting your accommodations ready and for the inconvenience this caused you. Also, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely, Hotel Management

Dear Eric, We're delighted to read that you had a satisfying stay at our hotel. Providing a clean and comfortable environment for our guests is always our top priority, and we are pleased we made this happen for you. We look forward to welcoming you back to Extended Stay America for another seamless visit.Sincerely,Hotel Management

Dear Charlotte, We're truly sorry to learn about your recent experience at our hotel. We regret the issues you encountered with the cleanliness, maintenance, and service provided by our associates. We understand your frustration and sincerely apologize for the noisy and disruptive environment you encountered. This falls short of our standards, and we're taking steps to prevent such issues in the future. We appreciate your feedback and hope you will consider giving us another chance to provide you with a much-improved stay in the future. Sincerely,Hotel Management

Dear Jared, We are genuinely sorry to hear about your disappointing experience. We take such matters very seriously and appreciate your understanding of the severity of the issue. We aim to provide a safe and clean environment for our guests, and we will share your concerns with the respective teams to ensure this is addressed properly. It's heartening to hear that Jeff provided you with the care and attention you deserve. Please accept our apologies and know that we're committed to improving our service. Your comfort and satisfaction are essential, and we hope you'll reconsider staying with us in the future.Sincerely,Hotel Management

Dear Jacqueline, We're delighted to hear that you enjoyed your stay at Extended Stay America and appreciated the cleanliness. It's wonderful to know you found a great restaurant nearby. We understand the highway noise might be bothersome to some guests, but we're glad you had an overall positive experience. Thank you for choosing us, and we hope to welcome you back in the future!Sincerely,Hotel Management

Dear Ankhbayar, Thank you for staying with us and for your review. We're glad to hear you had a positive interaction with our receptionist. However, we're sorry to hear about the cleanliness and pest issues you encountered during your stay. Your feedback is crucial, and we will share it with our respective teams for improvement. We appreciate your comments, and we hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear stephanie, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management

Dear Brooke, We deeply apologize for the issues you encountered during your stay with us. The odor, damaged furniture, and cleanliness issues you mentioned are not reflective of our usual standards, and we're truly sorry for the inconvenience. Your comments about the towel request and the disturbances you experienced are noted, and we will address them with our team to prevent such issues in the future. We appreciate your understanding, and we hope you might consider giving us another opportunity to provide you with a more comfortable and enjoyable experience. Thank you for sharing your feedback.Sincerely,Hotel Management

Dear Steven, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Marci, Thank you for sharing your comments. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Bill, Thank you for staying with us and sharing your review. We are sorry you did not get the amenities you needed during your stay. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. Therefore, we regret that this was not provided to you. We will address this with our staff to prevent this from happening again. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management

Dear Sudha, Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to the airport, and we're so pleased this was perfect for your visit as well!We look forward to having you as our guest again whenever your travels bring you back to Louisville. Travel Safe!Sincerely,Hotel Management

Dear Gabriel, Thank you for your review and the details of your recent stay. We apologize for not meeting your expectations and any inconvenience caused. Our team's priority is ensuring every guest has a comfortable stay, and we regret falling short in your case. We have shared it with our team to prevent similar issues in the future. We are committed to improving our services and facilities and hope you will give us another chance. It was an honor to host your visit and we assure you that we will work hard to provide a better experience. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Mark, Thank you for staying at our hotel and for taking the time to let us know we have room for improvement. Although we believe some of these instances were isolated, we are truly sorry for not meeting your expectations. We always like to know what our guests think of our property, as this helps us continually evaluate and improve. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider a return visit to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Diana, Thank you for staying at our hotel. We appreciate your business! We have ample bandwidth to ensure our guests have excellent internet connectivity. Therefore, we apologize for the inconvenience you experienced with any issues in your suite. We have also noted your feedback regarding our staff and storage space. We will address this appropriately. Thank you for being our guest, and we apologize again for the frustration. We are glad that you liked our bed. We look forward to having you back soon! Sincerely,Hotel Management

Dear Tiffany, Thank you for taking the time to give essential specifics in your evaluation of our hotel. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Sherrhonda, Thank you for staying at Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management