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关于琅勃拉邦布拉萨立文化遗迹酒店的点评

5 out of 5
琅勃拉邦布拉萨立文化遗迹酒店
44-47 Unit 03, Khiri Village, Kingitsarath Road, Luang Prabang

点评

9.2

非常棒

10 分 - 超赞。108 条好评，共有 169 条点评" "
8 分 - 还可以。53 条好评，共有 169 条点评" "
6 分 - 一般。5 条好评，共有 169 条点评" "
4 分 - 很差。1 条好评，共有 169 条点评" "
2 分 - 糟糕。2 条好评，共有 169 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
本來一切都很好，但不明白為何訂房時已訂了deluxe room with round trip airport transfer，最後酒店職員竟然告知從來沒有和expedia簽訂有關合作協議。即是只要我經expedia訂房，就算列明也不包機場接送，要額外付費！
2020 年 1 月入住 2 晚
Francia 于 2020年03月26日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We sincerely apologize for any inconveniences you’ve encountered and will definitely improve the part you’ve mentioned. We look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

Yanni，Taipei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great heritage & comfort experience
Extremely nice decor, comfort room, good service The hotel itself is a nice heritage and decorated in modern style everything is good and we have no complain at all Drinks, coffer, beer refill daily excellent experience very nice people, very user friendly service & amenities provided. the house itself is great and the area is quiet while 1 min walk to main street

8/10 还可以

sabine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 7 晚

2/10 糟糕

Monika

不满意：员工和服务
2023 年 12 月入住 6 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
とても便利な場所にあり、早朝の托鉢見学にもとても近く、レストランなどにも全て徒歩でいけます。自転車をかりましたが、スタッフも親切でした。部屋は少し暗かったですが、ヘリテージの感じを味わう事はできました。ただ、通常シャワーブースではなく部屋の中にシャワーカーテンで仕切られたブースでシャワーをするので、着替えにこまりました。それ以外はとても満足したステイでした。
2023 年 9 月入住 1 晚

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Riverside view, good breakfast, next to the citiy, nice house, great rooms
2023 年 8 月入住 4 晚

10/10 超赞

CHRISTINE，NOUMEA

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Magnifique hotel de charme au calme mais tout proche du centre ville
2023 年 4 月入住 2 晚

10/10 超赞

Deborah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Heritage around the corner from the Monks Walk
I love antique heritage hotels, and The Burasari offers an authentic experience of a comfortable 'living museum' in a sense, that one can step into and relax, looking out upon the meandering Mekong, depending on the aspect. The furnishings are antique and appropriate. The location is wonderfully easy for rising at 5.30am, experiencing the reverential walk of the Monks at 6.00am, with the option of dozing back to sleep at 6.30am to 9.30am. You'll still be up in time for the daily smorgasbord of a breakfast menu, served graciously by, Vinzen and his friend. The hotel naturally cannot offer a pool, and I so appreciated the suggestions of who recommended hotels where I could pay a very reasonable sum to swim and laze a half day away with a book. All the Reception staff, and especially Litset (sp) were very present and helpful.
2023 年 3 月入住 4 晚

8/10 还可以

Jari

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sijainti hyvä ja kaupunki on kaunis. Majoitus paikan ainut miinuspuoli oli huoneen rakenteet, kaikki äänet kuuluivat naapurihuoneistosta ja yläkerrasta hyvin selvästi. Hotellista mahdollisuus saada polkupyörät käyttöön mutta ne ovat todella huonoja joten kannattaa vuokrata niitä läheltä löytyvästä, edullisesta vuokraus pisteestä.

8/10 还可以

Wayne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 3 晚

8/10 还可以

GK，Thailand

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
lovely setting, property looked good & staff couldn't do enough for you
2020 年 2 月入住 4 晚
Francia 于 2020年03月26日 的回复
Dear GK, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

Herbert，Frankfurt am Main

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Schöne Lage an kleinem Fluss, Frühstück im Freien oberhalb des Flusses. Zimmer im Kolonialstil eingerichtet, leider ohne Kleiderschrank oder größere Kommode, ansonsten alles da. Service bemüht, aber noch nicht den Stand von Thailand. Zimmer war leider ganz direkt an der kleinen Straße, an dem sich morgens zwischen 5 und 6 die Touristen treffen um die Gaben an die Mönche zu verteilen. Zwar europäisches Management, könnte sich besser um Sauberkeit und Bepflanzung der Anlage kümmern. Zugang zur Restaurantterrasse am Fluss über Begrenzungsmauer und einfache Holztreppe ohne Geländer ist unsicher. Cooking Class ist sehr zu empfehlen.
2020 年 1 月入住 4 晚
Francia 于 2020年03月26日 的回复
Dear Herbert, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We sincerely apologize for any inconveniences you’ve encountered and will definitely improve the part you’ve mentioned. We look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

Kaylene

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A nice hotel in a good location
The Burasari is in the traditional Lao style and overlooks the Nam Khan river. Traffic noise was bad all day and there were major contruction works being done on the river bank. It is one street away from the main street of Luang Prabang, where there are many restaurants, shops and temples. It is within walking distance of all of the sights in the old town and very close to one area where the monks receive donations of food early in the morning. We had a good sized room, without a balcony, but it was dark and starting to show signs of age. We enjoyed our stay but thought that it was over-priced. Breakfast was ordered from a menu and freshly prepared. Fresh fruit was sliced at your table. A variety of freshly baked breads were available. Staff were very helpful and attentive. The restaurant and bar consisted of two areas, one in the hotel and one across the road overlooking the river. It had an extensive wine list but needed more wine available by the glass.
2020 年 1 月入住 7 晚

10/10 超赞

PARICHAT，เชียงใหม่ ไทย

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
ที่พักทำเลดีคะ หน้าโรงแรมติดน้ำคาน เดินไปซอยหลังโรงแรมเป็นที่ตักบาตรข้าวเหนียว
2019 年 12 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and large room. The location is perfect to explore the old town on foot. Friendly and attentive staff the free minibar is a plus
2019 年 11 月入住 2 晚

10/10 超赞

Tetsunori

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 2 晚
Francia 于 2019年12月13日 的回复
Dear Tetsunori, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

Ikumi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect relaxing holiday
Stayed at a room with river view on a second floor. Very cozy and perfect for a couple. Staff here are very friendly and helpful and was able to arrange a day trip for us even with a short notice. There is a pool table at lobby and we enjoyed playing eight ball. シャワーがカーテンで仕切られているだけなので、カップルであれば問題ありませんが、友人同士でお泊りの際は他タイプのお部屋をおすすめします。朝食のブッフェは温かいものが3品ほど日替わりで、卵料理はお好みをオーダーできます。なお、お部屋にあるコーヒーはインスタントでなくBrew Coffeeでした。 無料のアトラクションがついていたので、サンセットリバークルーズも楽しめました。夕暮れにメコン川に漂っている時間は安らげました。
2019 年 10 月入住 2 晚
Francia 于 2019年11月20日 的回复
Dear Ikumi, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

2019 年 9 月入住 4 晚
Francia 于 2019年10月28日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

PALIN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 2 晚
Francia 于 2019年10月28日 的回复
Dear Palin, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

Mitja

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Herzlichkeit & Indochina-Touch
Das sehr gepflegte Zimmer läd ein zu einer Zeitreise ins alte Indochina. Ein riesiges Bett, Holzfussboden, old-style Duschamaturen....alles in perfektem Zustand. Hinzu kommt extrem freundliches und aufmerksames Personal. Erholung pur!
2019 年 9 月入住 2 晚
Francia 于 2019年09月25日 的回复
Dear Mitja, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

いしかわ，東京

满意：清洁度、员工和服务、服务设施、住宿条件和设施
細かい不満な点 大きな照明が無いため部屋が暗い 南京錠がめんどくさい トイレが詰まり気味 シャワーの温度調節が難しい、タブが無い 空港まで10$かかる それ以外は、ほんとほぼ100点です。
2019 年 9 月入住 2 晚
Francia 于 2019年09月25日 的回复
Dear いしかわ, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
シャワーが固定で上から噴射される方式だったので、子どもを洗いづらかった。
2019 年 8 月入住 3 晚
Francia 于 2019年09月25日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

Ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was absolutely fantastic and the staff were brilliant and helpful. The only negative and it isn’t one really was that they had a longboat festival on so it was a bit noisy, but it really wasn’t an issue.
2019 年 8 月入住 1 晚
Francia 于 2019年09月25日 的回复
Dear Ian, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

2019 年 8 月入住 3 晚
Francia 于 2019年08月29日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
staff and Hotel Manager (Nash) is great. Very Professional
2019 年 8 月入住 3 晚
Francia 于 2019年08月23日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We spent three lovely nights at the Bursari Heritage. What a delightful stay! From the general manager to the waitstaff to the kitchen staff, everyone ensure that we had an amazing stay. The high quality of service coupled with the amenities provided for booking a room made our stay spectacular. I would not hesitate to recommend this place to anybody. We really enjoyed our cooking class, the welcome cocktail, as well as the wonderful offering of the alms to the Buddhist monks in the morning. Luang Prabang is magical and having a place like Bursari Heritage adds to the magic.
2019 年 7 月入住 3 晚
Francia 于 2019年08月13日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

YURI，バンコク

满意：清洁度、员工和服务、服务设施、住宿条件和设施
設備は古い感じはあるけど、アンティークな感じで、とてと素敵なホテルでした。 スタッフもみんなフレンドリーで、またぜひ泊まりたいです。
2019 年 7 月入住 2 晚
Francia 于 2019年08月13日 的回复
Dear Yuri, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

2019 年 7 月入住 2 晚
Francia 于 2019年07月24日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
快適な滞在でした
快適に過ごしました。部屋は小さめですが落ち着いた感じで清掃も行き届いていました。シャワーが独特で部屋の中にスタンディングシャワーがあるブースがあり着替えをする独立した場所はありません。すこし戸惑いましたがお湯はしっかりと出るし使い心地は悪くありませんでした。朝食のパンは美味しかったですがエッグベネディクトはあまり美味しくなかったのでそれが残念でした。スタッフはとても親切でフレキシブルに対応してくれました。
2019 年 6 月入住 2 晚
Francia 于 2019年07月24日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We sincerely apologize for any inconveniences you’ve encountered and will definitely improve the part you’ve mentioned. We look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

满意：员工和服务，清洁度
พนักงานบริการดี โรงแรมอยู่ใกล้วัดและร้านอาหารอร่อย
2019 年 6 月入住 1 晚
Francia 于 2019年06月24日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

Christian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sehr entspannt
Sehr schönes Hotel im kolonialen Stil gehalten. Klimatisierte Zimmer und bequeme Betten. Das Personal war sehr freundlich und zuvorkommend. Die Minibar wurde stets aufgefüllt.
2019 年 6 月入住 4 晚
Francia 于 2019年06月24日 的回复
Dear Christian, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
照明が少し暗かったですが、とても綺麗で素敵なホテルでした！
2019 年 6 月入住 1 晚
Francia 于 2019年06月24日 的回复
Dear Reviewer, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We have well-noted your feedback about the light. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

真实旅客

满意：服务设施，员工和服务
2019 年 5 月入住 2 晚
Francia 于 2019年05月31日 的回复
Dear Reviewer, All of the team at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

takashi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
SPAオススメ
滞在直前になってオーバーブッキングで系列の安いゲストハウスに変わってくれとのメールが来た時は、初めての経験でどうなる事かと慌てましたが、何とか予定通り滞在出来ました。 滞在中はスタッフもフレンドリーで気持ち過ごせました。立地が申し分無いだけで無く、静かでLaungprabang​ 最大の魅力‘のんびり’を堪能できました。 贅沢を言えば、部屋の南京錠、室内の明るさ、エアコンの効き、アメニティーの甘いココナッツ系が改善されるといいと思いました。 滞在中に利用したSPAは噂通りお勧めです。メニュー、施術、設備、価格どれも満足いくもので、スタッフの教育も行き届いていました。受付対応してくれた男性スタッフも優しく丁寧な感じで、施術前から気分を↗︎にさせてくれました。
2019 年 5 月入住 2 晚
Francia 于 2019年06月24日 的回复
Dear Takashi, All of us at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is located at a quiet corner of the town with spacious room and friendly staffs. Cocktails are nice there and it is good for those who want a quiet and relaxing trip. The staffs try their best to make you feel welcome and accommodates to the needs of guest. Only cons is on the noise cancellation. If you stay on the first floor (Hotel building has 2 levels), you might be disturbed by the occupants staying above when they decide to run / storm their feet or you as the wooden floor makes quiet a loud sound upon impact. Otherwise, its all good.
2019 年 5 月入住 2 晚
Francia 于 2019年05月10日 的回复
Dear Reviewer, All of the team at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

Nicolas

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Director of the hotel is very involved and caring and with great sense of service. Very good staff and especially Xay, Lan, and Anusak
2019 年 4 月入住 4 晚
Francia 于 2019年05月10日 的回复
Dear Nicolas, All of the team at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

2019 年 4 月入住 1 晚
Francia 于 2019年05月10日 的回复
Dear Reviewer, All of the team at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

6/10 一般

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施
Don’t like the way how they check you in they mixed up my room with other guests Give me the wrong room ...by the time I found out is at the end .... The weather in summer is too hot... should go in winter. The food at the hotel is excellent ..staff are very friendly and helpful...
2019 年 4 月入住 2 晚
Francia 于 2019年05月10日 的回复
Dear Reviewer, We are saddened to hear that your stay was less than positive. We have well-noted your valuable feedback to ensure that we continuously improve. Nevertheless, the team and I look forward to your return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

M L，Missouri

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A fabulous place to stay in Luang Prabang!
Our stay at the Burasari Heritage was perfect in every way. The staff are excellent and ever so helpful; Lan, the front office manager, is extraordinarily attentive and kind. The breakfast (made to order) is exceptional, and the rooms and grounds are truly lovely. We were also treated to a cooking class, which was fun and informative, and the food we prepared (with Nao's expert assistance) was excellent - especially the green papaya salad and the coconut soup! Burasari also provides free bicycles; they are well maintained and very comfortable to ride. So that was a nice touch as well. My only complaint - and it is a small one - the lighting in the rooms could be improved. The dark wood paneling, while gorgeous, is dark (duh!), and the lighting simply isn't up to the task of illuminating the room well. Even during the day when you open the shutters, the room is not well lit. Better bedside lighting would be easy to provide and would help a lot, especially for those of us who like to read at night. But as I said, a minor detail in what was otherwise a fabulous stay. Location is also fabulous - quiet yet close to everything. I highly recommend.
2019 年 4 月入住 5 晚
Francia 于 2019年05月10日 的回复
Dear M Lon, All of the team at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

2019 年 4 月入住 2 晚
Francia 于 2019年05月10日 的回复
Dear Reviewer, All of the team at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

与配偶出行
This is an outstanding hotel with AMAZING staff. We booked for 4 nights and decided to stay longer. Beautiful rooms and delicious breakfasts! Close to the main street of Luang Prabang. All round 5*
2019 年 3 月入住 4 晚
Francia 于 2019年05月10日 的回复
Dear Reviewer, All of the team at Burasari Heritage would like to thank you for taking the time to review your recent stay with us. We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit! Kindest regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
部屋の中にシャワーがあり、友人同士の関係ではやや気になる。
2019 年 3 月入住 2 晚
Francia 于 2019年04月4日 的回复
Dear Reviewer, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

P

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 3 晚
Francia - Customer Relations 于 2019年03月7日 的回复
Dear P, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Experiences included were well worth it. Service was very good
2019 年 2 月入住 3 晚
Francia - Customer Relations 于 2019年03月7日 的回复
Dear Reviewer, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

Hatim，KSA

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had a wonderful stay at the Burasari Heritage Luang Prabang. The staff was outstanding with perfect English and accommodated me with all the requests I made. The room was elegant with many amenities and the location was perfect between the two rivers right in the city; whilst still being quiet and very romantic. I strongly recommend this hotel.
2019 年 2 月入住 6 晚
Francia - Customer Relations 于 2019年03月7日 的回复
Dear Hatim, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

真实旅客

2019 年 2 月入住 6 晚
Francia 于 2019年04月4日 的回复
Dear Reviewer, Thank you for rating us! The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

Kevin

满意：清洁度、住宿条件和设施、客房舒适度
This is a beautiful hotel, centrally located in the heart and center of Luang Prabang. Saying that, however, I do think the price is a bit high for what you actually get. Pros: - The staff is very friendly. - The hotel is very clean and well kept. - Amazing food - Amazing location - Comfortable bed - Free mini bar Cons: - The driver was not waiting inside the airport for me when I arrived. He was asleep in the car. I actually had to walk to the parking lot and luckily he woke up before I got to the car. Unacceptable! I should've got a discount for this. The car itself is unmaintained, which for a car that beautiful was a letdown. The hotel charges too much for this service. - The bathroom is part of the bedroom, no separation. This could be quite awkward if you're with someone and you need to use the toilet. Fix ASAP! - The walls are a bit thin and it felt like the people outside were in my room. My room was above the kitchen and next to the street, so it could get noisy. - The free cocktail is nice, but for the price we pay to stay here the free cocktail should cover any drink on the menu. I just wanted a glass of wine, thinking it was covered under the free cocktail, and I wasn't told till after I finished it that that was not the case. Also, they barely give you enough wine. They don't pour to the widest part of the glass as you're supposed to. Felt like that was done on purpose. The wine itself was way overpriced. Please fix!
2019 年 1 月入住 3 晚
Francia 于 2019年03月12日 的回复
Dear Kevin, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. We sincerely apologies for all the inconveniences you've encountered during your stay. Indeed, we have well-noted your valuable feedback for our improvement. The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

Yeonho，Seoul, Korea

与家人出行
满意：清洁度、员工和服务、服务设施
The staffs of the Burasari Heritage were very kind and professional in services. Especially Somphon took care of my wife in all respects.
2019 年 1 月入住 3 晚
Francia 于 2019年03月7日 的回复
Dear Hatim, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
Falta un poco de luz en el cuarto. Excelente lo demás.
2019 年 1 月入住 4 晚
Francia 于 2019年03月7日 的回复
Dear Reviewer, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. The team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 1 晚
Francia 于 2019年03月7日 的回复
Dear Reviewer, Thank you for taking time to review your recent stay at Burasari Heritage Luang Prabang. My team and I look forward to your return visit! Kind regards, Francia Andriamahenintsoa Customer Relations