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盧昂島賽居所的評價

4.5 out of 5
盧昂島賽居所
4-5 Ban Phonepheng, P.O.Box 507, Luang Prabang

評價

9.4

完美

10 分評分，優異；91 則評價中有 67 則" "
8 分評分，不錯；91 則評價中有 16 則" "
6 分評分，一般；91 則評價中有 6 則" "
4 分評分，欠佳；91 則評價中有 2 則" "
2 分評分，很差；91 則評價中有 0 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

Steven

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property has large and comfortable rooms. The shutdown during Covid is still showing in terms of maintenance issues.
於 2024 年 2 月住了 5 晚
Vongpheth 於 2024年3月21日的回應
Thank you so much

4/10 欠佳

Jennifer

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I have mixed reviews of this property. The property looks beautiful from a distance but when we checked in, our room was absolutely infested with mosquitos. The staff tried to be helpful and accommodating by moving our room twice but even in the final upgraded room, we still spent the night squashing mosquitos. Each room was very musty (probably the super mouldy curtains) and the furniture, even the suite, was stained and just looked grubby. With some deep, professional cleaning, this place would be stunning - the gardens are beautiful and breakfast by the pool is lovely. The property is away from the town but a tuk tuk is cheap and the hotel can organise a scooter which makes getting around easy.
於 2024 年 1 月住了 4 晚
Vongpheth 於 2024年3月21日的回應
Thank you so much for your stayed with us and we will keep your feedback to prove our services

6/10 一般

Douglas

讚好：整潔度、住宿狀況和客房舒適度
Large rooms, but far from town centre
The rooms are very comfortable and spacious but the hotel far from the town centre. The hotel offers a free shuttle to the town centre but only 4 times a day and it's not very reliable, it can be late or early. If you need transport outside of those hours the hotel charges an extortionate amount, you are better off finding transport elsewhere or walking. Breakfast was a la carte with very limited options. We stayed for 3 days and couldn't use the pool because it was closed for maintenance, we weren't even allowed to use the sun loungers. I understand pools require maintenance, but we were never told either before we arrived or at check-in.
於 2023 年 9 月住了 3 晚

10/10 優異

TOSHIE

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
Tiger 於 2023年8月21日的回應
Thank you for your feedback and appreciate

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel. Wifi was a big problem in my room with poor service.
於 2023 年 8 月住了 1 晚
Tiger 於 2023年8月18日的回應
Dear SirThank you for your feedback

10/10 優異

Janine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bon hôtel très confortable
於 2023 年 7 月住了 4 晚
Tiger 於 2023年8月8日的回應
Dear JanineThank you for your good feedback and appreciateLuang Say Residence

10/10 優異

jun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Tiger 於 2023年8月8日的回應
Dear JunThank you for you feedbackLuang Say Residence

10/10 優異

Joshua

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Definitely will come back again. Great service and great staff.
於 2023 年 5 月住了 1 晚

6/10 一般

Birgit

多人同遊
讚好：職員與服務
不滿：住宿狀況
於 2023 年 1 月住了 3 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This is a superb small hotel with wonderfully friendly, professional and helpful staff. A great oasis of calm and comfort.
於 2020 年 3 月住了 3 晚

10/10 優異

johan meng loon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
hotel is clean n exclusive. service is good, a relaxing place for leisure
於 2020 年 2 月住了 6 晚
Toui 於 2020年3月11日的回應
Thank you very much for your feedback. We appreciated and will share with our team.

10/10 優異

真實旅客

於 2020 年 1 月住了 5 晚
Toui 於 2020年3月11日的回應
Thank you very much for your feedback. We appreciated and will share with our team.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚

10/10 優異

Gina

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Toui 於 2019年12月3日的回應
Thank you very much for your stay with us and we are looking forward to see you again soon.

8/10 不錯

真實旅客

於 2019 年 11 月住了 3 晚
Toui 於 2019年12月3日的回應
Thank you very much for your stay with us and hope to see you again soon.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.
於 2019 年 10 月住了 6 晚
Management team. 於 2019年10月24日的回應
Dear Sir/Madam. Thank you very much for your good feedback. We will share with our team accordingly.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Toui and the rest of the staff went out of their way to make sure we were happy at every turn. Great service, beautiful rooms, one of the best restaurants in Luang Prabang, and serious attention to detail make this property an excellent choice. We look forward to our next visit!
於 2019 年 10 月住了 3 晚
Toui 於 2019年10月19日的回應
Dear Mr. Ian, Greetings from The Luang Say Residence On behalf of The Luang Say Residence. Thank you very much for your time to write the feedback of our hotel. We appreciated and looking forward to welcome you to our hotel in the short future. Best regards, Phousawath Phetsoudavong Sales Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 3 晚
Pheth 於 2019年8月3日的回應
We are thank you so much for your considering and do not hesitate to contact us should you need further assistance

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務和住宿狀況
Beware of overcharging
"Free airport transfer (by request)" was not free. They tried to charge laundry fee for a "evening gown" for which I never asked for service (I was a male solo traveller).
於 2019 年 7 月住了 2 晚
Pheth 於 2019年7月29日的回應
Thank you so much

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is close to flawless. The staff are excellent, the facility pristine and quality superb. The only minor quibble is that it’s a few clicks out of town but they deal with this by having a number of courtesy cars at various times. I cannot speak of this facility more highly.
於 2019 年 4 月住了 3 晚
Pheth 於 2019年6月14日的回應
Thank you and appreciated

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impressive!
We had a lovely honeymoon here at Luang Say. Love the architecture and the interior decor. Will definitely recommend this to all who are considering a luxury boutique hotel. We will come back!
於 2019 年 4 月住了 4 晚
Pheth 於 2019年6月14日的回應
Thank you so much and hope to welcome you back

10/10 優異

真實旅客

於 2019 年 1 月住了 5 晚
Bounyang, Sales Manager 於 2019年1月16日的回應
Thank you for rating us on Expedia. We very much appreciate.

10/10 優異

真實旅客

於 2019 年 1 月住了 3 晚
Bounyang 於 2019年1月11日的回應
Thank you for rating us on Expedia. We very much appreciate.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect. Especially the mattress if the bed
於 2018 年 12 月住了 3 晚
Bounyang 於 2018年12月12日的回應
Thank you for sharing your comments. We look forward to welcoming you back in the future.

10/10 優異

Sylvester (Kuala Lumpur)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with friendly staff and nice pool!! Love the environment!!
於 2018 年 9 月住了 4 晚
Bounyang 於 2018年9月18日的回應
Dear Sylvester, Thank you for your comments. We will share with our team. We look forward to welcoming back in the future. Kind regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superb hotel
The Luang Say Residence combines the luxuries of a top hotel with the charm and personal touch of staying in a boutique bed & breakfast. We loved it. Will definitely be back. Highly recommend this hotel.
於 2018 年 7 月住了 7 晚
Bounyang, Sales Manager 於 2018年8月16日的回應
Dear guest, Thanks for taking the time to review your experience after staying with us at The Luang Say Residence. We highly appreciate your comments and look forward to welcoming you back soon. Kind Regards Bounyang Sales Manager

10/10 優異

Robert (Canada)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I chose the Luang Say Residence because it was ranked as the #1 hotel in Luang Prabang and I'm enthusiastic to say it exceeded my expectations. The experience was so good that I've decided to leave for my first ever online hotel review. The rooms were large, extremely clean, comfortable, and very unique in an elegant french design. Customer service was second to none - there was never a feeling of them trying to sell products (e.g. room upgrades, tour packages, etc.) but rather a genuine effort made by all staff to make our experience as enjoyable and hassle free as possible. The multi-course served breakfast was amazing and it will be hard to go back to hotel breakfast buffets. Even if there weren't a number of neat things to do in Luang Prabang, the Luang Say Residence on its own would have made the trip worthwhile. My only regret is not having booked a longer stay here.
於 2018 年 7 月住了 2 晚
Julien Otzenberger 於 2018年7月25日的回應
Thanks for having chosen The Luang Say Residence for your stay in Luang Prabang. We appreciate you took the first time ever initiative to share your experience online and we are sincerely glad to hear we went above your expectations. Thanks again for your candid comments and look forward to welcoming you back. Best regards

10/10 優異

エルザ (日本・東京都)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ステキなガーデンと、コロニアル風の建築を再現したホテル。
落ち着いた雰囲気で、調度品もゴージャスなので、ベルサイユ宮殿に泊まったような気分になれる。 このインテリアに比べれば、コスパは最高です。しかもレストランも味付けがとてもいい。
於 2018 年 4 月住了 2 晚
Julien Otzenberger 於 2018年4月18日的回應
The Luang Say Residenceでの経験を共有していただき、ありがとうございます。楽しく快適なご滞在をお待ちしております。 私たちはあなたをもう一度お迎えすることを楽しみにしています。 宜しくお願いします、

8/10 不錯

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
incredible service
Loved the staff at the hotel- very friendly and knowledgeable. It takes about 7 mins to get downtown by car or tuk tuk, but the staff helped with transportation. If you want to stay in the center this isn't the place, but we loved the calm and relaxing vibe and the fact that there is a bit more space.
Julien Otzenberger 於 2018年4月10日的回應
Dear Lisa, Thank you very much for your incredible review about The Luang Say Residence. We look forward to welcoming you back. Best regards, Julien Otzenberger General Manager

10/10 優異

Fran (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous hotel outside the old town
This picturesque hotel is outside the old town but hey provide an on demand shuttle service and return shuttles from town run every hour. A Tuktuk from town is 10-20k Kip. It has a fantastic pool which is super relaxing to hang out at. The breakfast is served a la carte and is delicious. Service is friendly and attentive. The place itself is so beautiful and our plantation suite was large and well-appointed. The Hotel arranges tours if you want too. They offer airport transfers as well. Nice mix of couples and families.
於 2018 年 4 月住了 5 晚
Julien Otzenberger 於 2018年4月10日的回應
Dear Fran, Thank you for having chosen the Luang Say Residence while staying in Luang Prabang. We sincerely do appreciate your comment and hope to see you back soon . Best regards, Julien Otzenberger General Manager

8/10 不錯

maud (singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely romantic hotel in colonial setting
Setting as if you go back in time, with wonderful staff, who go the extra mile to make you comfortable. Fabulous breakfast! Free bikes to roam around town. A zen place to really recharge.
於 2018 年 3 月住了 4 晚
Julien Otzenberger 於 2018年4月4日的回應
Dear maud, Thank you so much for your lovely comment and hope to welcome you back soon. Best regards

10/10 優異

Julio (Kuala Lumpur)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Simply Outstanding Hotel
Luang Prabang is the most beautiful small town in Asia I've ever been, an incredible great surprise, The Hotel is Superb, I've contacted by mail with the manager to arrange our stay due to my wife's birthday and they organize everything beautifully, excursions, transfers everything, We book the transfer from the airport and Francoise welcomed us in the Arrival hall with a great smile and a superb attention to all the details (well done guy) and lead us to the hotel where we've been welcomed by the Hotel's manager, who seems to be doing an excellent job here, Hotel's staff are so warm, friendly, helpful, they've showed up with a welcome mocktail and a birthday cake during the check in before to lead us to our room, The hotel is way better than what you can see in Expedia's pictures, the atmosphere and the charming ambiance, the decoration is superb, beautifully detailed, awesome landscape, everything is just perfect, We booked the Pioneer room, and it was really nice, located in the first level, the size is perfect, the bedding was wowww we really had a very good rest ,we enjoy the balcony views, The Breakfast is outstanding as well, we specially love this type of small hotels , more intimate and where you can get rid of those Buffet type breakfast, here they serve a la carte meals , which are beautifully prepared and presented, with enough options to fulfill all your needs and expectations,
於 2018 年 3 月住了 2 晚
Julien 於 2018年3月22日的回應
Dear Julio, The team and I can’t thank you enough for your Outstanding review. We are sincerely glad to know you and your wife had a lovely time at The Luang Say Residence. Thanks again for your detailed comments and truly hope to welcome you back. Best regards, Julien Otzenberger General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
lovely quiet location not too far from town
excellent hotel with a location that is quiet but not so close to the center of town. the hotel is aware of it and provides for rides to the post office all afternoon long. the food is excellent and the rooms extremely charming.
於 2018 年 2 月住了 2 晚
Julien 於 2018年3月22日的回應
Thanks for your excellent review. Yes indeed, the Hotel is located in a very quiet area accessible from/to city-center by bikes and/or shuttle bus. We appreciate your comments about the Food & Rooms and hope to welcome you back. Best regards, Julien Otzenberger General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
très bel hôtel dans un jardin luxuriant
Hôtel très confortable avec un charme fou dont le personnel est très à l'écoute de la clientèle. Nous avons également apprécié une cuisine de qualité.
於 2018 年 1 月住了 3 晚
Julien 於 2018年3月24日的回應
Merci pour votre commentaire et ravi de savoir que vous avez apprécié votre séjour ainsi que notre cuisine. A bientôt j’espère… Julien Otzenberger Directeur Général

10/10 優異

patti (seattle)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel in Luang Prabang
We had a wonderful experience. The hotel grounds are beautifully landscaped and very quiet. The large rooms are spread out on the grounds in two-story buildings, each accommodating four rooms. From the moment we arrived the staff provided friendly, helpful service. The hotel provided shuttle service to the colonial town whenever we wanted it. We particularly enjoyed the three tours they arranged for us. Their tour brochure and link on their website was thorough and they offer a variety of experiences. We highly recommend Luang Say Residence!
於 2018 年 1 月住了 2 晚
j 於 2018年3月22日的回應
Dear patti, Thank you for taking the time to share your impressions after having stayed with us at The Luang Say Residence. We are proud to hear you had a wonderful experience as this is what we are striving for. Your recommendation is highly appreciated and we all look forward to seeing you again. Best regards, Julien Otzenberger General Manager

8/10 不錯

Asaf

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great property needs minor adjustments
Great and beautiful property. Breakfast is served in a very formal way and have very limited selection included in your pre-paid rate - any additional item is incredibly pricy. Breakfast needs to be rethought.
於 2018 年 1 月住了 2 晚
Julien Otzenberger 於 2018年4月6日的回應
Dear Asaf, Thanks for your comment and please do allow me to clarify on the breakfast as it is actually inclusive in the room rate with no extra payment for any additional items. Also, we have especially chosen to serve breakfast A La Carte to provide a more personalised choice & service on contrary of a formal buffet display. General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One of the best/favorite hotels I have ever stayed in.
於 2018 年 1 月住了 2 晚
Julien Otzenberger 於 2018年4月4日的回應
Thank you so much for your comment. Best regards, General Manager

10/10 優異

JACK (LE LAVANDOU)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Accueil extraordinaire
Super séjour, dans un endroit magnifique et un jardin luxuriant , un personnel gentil et discret, ainsi que le directeur a l’ecoute Des clients, si il fallait faire une remarque ce serait juste un petit moins pour le coin toilettes côté piscine... Merci pour notre séjour Jack
於 2018 年 1 月住了 4 晚
Julien Otzenberger 於 2018年4月4日的回應
Cher JACK, Merci d'avoir choisi le Luang Say Residence lors de votre séjour a Luang Prabang. Nous sommes ravi de savoir que vous avez passé un agréable séjour parmi nous et tenons a vous informer que les toilettes ont été rénovés. Merci pour votre commentaire et a bientôt j'espère. Cordialement, Directeur Général

10/10 優異

claire

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 1 晚

8/10 不錯

claes

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 2 晚

10/10 優異

DAVID

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 6 晚

8/10 不錯

Durand (paris)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Un très bel hôtel
cet hôtel est d'une grande qualité de service, de confort, avec une formidable piscine d'une très grande propreté. La cuisine est excellente et raffinée. Le confort et Le design des chambres est de grande qualité. Tout le personnel œuvre pour répondre à vos demandes, services personnalisés. Points faibles: Le personnel comprend très mal l'anglais, il manque un peu d'ambiance au restaurant Le soir pour rendre l'expérience du dîner un peu plus animé.
於 2017 年 8 月住了 7 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 star room 4 star hotel
Room is excellent, big and comfy. Con is the pool is right beside the busy road where you can hear a lot of noise and food/drinks really over priced.
於 2017 年 8 月住了 3 晚

10/10 優異

Diane (Turnhout)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfecte service
Ligging is rustig en vlakbij het centrum waar ze je naartoe brengen wanneer je maar wil. Ontbijt is uitgebreid en zeer lekker met bediening aan tafel. Op het moment dat wij er verbleven waren er renovatiewerken aan het zwembad maar ze brachten ons naar een ander hotel met ruim zwembad en haalden ons op wanneer we wilden. Ook het gratis gebruik van de fietsen is een zeer leuke manier om Luang Prabang mee te verkennen.
於 2017 年 6 月住了 4 晚

10/10 優異

Iain

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional property
This is an exceptional property where we stayed three nights at the end of our Laos holiday. The architecture is mock French-colonial. We had an upper floor Pioneer suite which was huge, and had everything you would really need. The pool is probably the biggest in LP, and because there are so few rooms, it never felt busy. The staff are super friendly, and nothing seemed too much for them. Breakfast - included in our room rate - was excellent as well. There are of course many luxury hotels to choose from in this town; and we researched many of them prior to booking here. Indeed we visited a few of them when we were there. I can honestly say that I still think we made the right choice. Just one small niggle (which I mentioned in their questionnaire): the drinks prices in particular, and the menu in general, were exorbitant. I can accept a reasonable markup, but when a Beer Lao (my benchmark for these things) is up to four times as much as some of the restaurants in town, I feel I have to take a principled stand, and not buy. No wonder nobody was buying anything to drink by the pool. The Luang Say's restaurant was empty most evening and consequently lacked ambiance. I just think the hotel needs to reconsider its pricing strategy. Such a shame really, and a real missed opportunity.

10/10 優異

monica (bangkok)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
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โรงแรมอยู่สบายมาก บรรยากาศดี อาหารอร่อยมาก อร่อยทุกอย่าง พนักงานบริการดี

10/10 優異

alistair (Melbourne)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing in the extreme
Great size hotel - not too many guests. Close enough to the centre of town. Great staff and overall a very comfortable and relaxing place. Excellent food at the restaurant - even for Breakfast. Kids loved the pool and the sense of space.

10/10 優異

Donatien (singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel
Beautiful garden, big rooms, nice decoration, very good food, very nice staff, good location, bid Swimming pool. A perfect stay in LuanG Prabang.

10/10 優異

Chuck (Washington D.C.)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top Notch Service
The Luang Say Residence is a wonderful place to stay in Luang Prabang. The staff was inobtrusive, but at the same time friendly and extremely helpful. There didn't seem to be anything they wouldn't do for you. The restaurant had great food, the pool was relaxing, and the rooms were comfortable, roomy, and super clean. The place also offered free transportation into town on demand, and had a regular shuttle service in the evenings. I can't think of a base they didn't cover, or anything they couldn't have done better to earn my business. I thoroughly enjoyed my stay there. Highly recommended. P.S. They've also got some friendly and very cute rabbits patrolling the grounds. They added a really nice touch to the overall vibe of the place.

8/10 不錯

ayu

讚好：整潔度、職員與服務和住宿狀況
市街からはやや遠いが素敵なホテル
近くから深夜までうるさい音楽が3泊ともながれていましたが、その他はとても快適で朝食もおいしかったです。スタッフも親切でした。