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長住賓館的評價

2 out of 5
長住賓館
3815 21st St., Lubbock, TX

評價

8.6

優異

10 分評分，優異；352 則評價中有 190 則" "
8 分評分，不錯；352 則評價中有 103 則" "
6 分評分，一般；352 則評價中有 34 則" "
4 分評分，欠佳；352 則評價中有 13 則" "
2 分評分，很差；352 則評價中有 12 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Yang

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

JTrinidad

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

8/10 不錯

Rigoberto

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Amy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always friendly
於 2024 年 4 月住了 1 晚

8/10 不錯

Miguel

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was good easy parking free and the Roma were super clean they do try their best! The check in was easy and fast they had free parking and relatively eating out was close by. Very quiet and felt safe
於 2024 年 4 月住了 1 晚

8/10 不錯

Bryan

讚好：整潔度和職員與服務
Thought it was weird all the laundry was stored in cafeteria on the tables
於 2024 年 4 月住了 1 晚

10/10 優異

Nicolia Lindgren

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a great stay before early morning airport run.
於 2024 年 3 月住了 1 晚

8/10 不錯

Amy

讚好：整潔度、職員與服務和住宿狀況
Very nice and helpful gentleman running the check-in.
於 2024 年 4 月住了 1 晚

6/10 一般

Muhammet

商務旅客, 多人同遊
讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 1 晚

4/10 欠佳

Ramona

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Outside area was dirty. Trash cans full of beer bottles . I think they are also going under renovation so a lot of old carpeting/furniture in parking area, so making parking access limited. Rooms had patio chairs instead of office chairs, which had sharp corners my husband had his sweater snagged threading coming off. When he mentioned it to office staff they just looked at him with no response? Breakfast area was limited and much of a breakfast, more like grab and go. Waffle maker lacked the appropriate butter spray, so everyone’s waffle kept getting stuck. We had to keep asking staff for basic things. I also found it inappropriate that they had a whole table where they were folding their hotel linens in breakfast area. Usually, all hotels have a designated area for this. As we were drinking coffee we noticed several people having concerns with their stay?? There was only one person attending front office guest and breakfast. At the time of check out we had to wait about 15-20 minutes as they went to inspect room in order for me to get my $100 refund which they requested and charged my card at time of checking in.. I did declare my pet at time of checking in too, so I was aware of extra pet charges, which I’m use to. However, not used to the extra $100 charge immediately at time of checking in.. I have heard and I am used to being asked for card for incidentals. However, I have never had been charged for anything.. I won’t be staying there again.
於 2024 年 4 月住了 2 晚

10/10 優異

Santa

家人同遊
讚好：整潔度、設施服務和住宿狀況
Limpio y seguro
於 2024 年 4 月住了 1 晚

6/10 一般

Susan (Auburn)

家人同遊
不滿：設施服務和住宿狀況
The rooms were fairly clean although one had a strange smell to it. The garbage at the entrance was full and overflowing. The baseboard in one of our bathrooms was held up by thumbtacks. The towels smelled clean but we're very stained and I didn't want to use them. The breakfast was extremely limited and pretty horrible. No hot foods except a waffle maker, no eggs or breakfast meats and the juices were watered down.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Jeremy

讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 1 晚

4/10 欠佳

Joseph

不滿：職員與服務
Great price but now I know why. This property advertised breakfast included but they only had cereal and 1 bagel. The juice was warm. Totally unacceptable. The staff was also not friendly or helpful. The room was short on towels and they couldn't be bothered to bring any to us. There was as stench at the front desk and in the hall. Not sure if it was the staff or the facility but it was not good either way. Room was decent. Clearly recently renovated but also clearly done on the cheap. Will be crappy in 6 months. Definitely will not stay here again despite numerous future trips to Lubbock in the plans.
於 2024 年 4 月住了 1 晚
S 於 2024年4月7日的回應
Dear Guest, We are sorry we were not able to meet your expectations. Yes we do offer continental breakfast which includes waffels, cereal, muffins, breads, coffee, juices, yogurt, and few additional options. We will take action on the other concerns you experienced and address them. We apologize again and hope to see you again in near future.

8/10 不錯

Ryan

於 2024 年 3 月住了 1 晚

8/10 不錯

melody

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property/beds very comfortable
於 2024 年 3 月住了 1 晚

8/10 不錯

Eva

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good price
於 2024 年 3 月住了 1 晚

6/10 一般

Robert Scott

讚好：職員與服務
OK for the cost.
於 2024 年 3 月住了 1 晚

6/10 一般

Kiran

讚好：整潔度
於 2024 年 3 月住了 1 晚

4/10 欠佳

Amy

讚好：整潔度、職員與服務和住宿狀況
The place is nice and very clean. Feels safe also. I was only unhappy because of the $100 deposit for incidentals they make you pay at checkin. The refund process takes a few days.
於 2024 年 3 月住了 1 晚

8/10 不錯

J.P.

於 2024 年 3 月住了 1 晚

8/10 不錯

Donna

家人同遊
讚好：整潔度和職員與服務
The young man at the front desk was very polite and helpful. If you don’t mind hearing everything that goes on in the rooms next to you this is an ok place to stay. Breakfast is limited and if you get down close to closing time you may miss out as they start to put food up or do not replenish anything.
於 2024 年 3 月住了 1 晚

10/10 優異

Basilisa

讚好：整潔度、職員與服務和住宿狀況
Very good customer service
於 2024 年 2 月住了 1 晚

4/10 欠佳

Ron

於 2024 年 2 月住了 1 晚

6/10 一般

DONALD

讚好：整潔度、職員與服務和住宿狀況
Close to hospital
於 2024 年 2 月住了 1 晚

8/10 不錯

Larry

於 2024 年 2 月住了 1 晚

8/10 不錯

Zarah Jane

多人同遊
讚好：整潔度、設施服務和住宿狀況
Clean
於 2024 年 2 月住了 1 晚

10/10 優異

Vanessa (Irving)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
VERY quiet. Comfortable bed. Clean. Within walking distance of Covenant hospital.
於 2024 年 2 月住了 1 晚

8/10 不錯

Jr

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 7 晚

8/10 不錯

Luis

讚好：整潔度、住宿狀況和客房舒適度
Not much variety for breakfast just waffles, cold cereal and muffins.
於 2024 年 1 月住了 2 晚

8/10 不錯

Donna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and staff were friendly and helpful. Rooms are a little dated and beds are full size so be aware (as stated in description). Breakfast is true continental with no hot foods except waffle maker. We would return if in a pinch.
於 2024 年 1 月住了 3 晚

10/10 優異

Luis

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Sharon

讚好：設施服務
Great service
於 2023 年 12 月住了 1 晚

10/10 優異

Adrian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great comfortable stay. It’s cool they have the Copper Lounge on the premises for convenient drinking located mere steps away from my hotel room.
於 2023 年 12 月住了 2 晚

10/10 優異

Thomas C

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Sharon

家人同遊
讚好：設施服務
It was great
於 2024 年 1 月住了 1 晚

10/10 優異

Tashina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Charlotte

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It was very clean.
於 2023 年 12 月住了 1 晚

10/10 優異

Carolyn

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Carlene

家人同遊
讚好：整潔度和住宿狀況
於 2023 年 12 月住了 2 晚

4/10 欠佳

Oluwatoyin

不滿：設施服務和住宿狀況
The facility looked clean but had an awful smell. Staff was courteous and friendly. Breakfast was very limited. Just pastries, fruits and yogurt. TV did not work. No connection. Room had water damage. Bathroom ceiling had bubbles that looked like it will burst anytime. You could hear sounds from the next room. Overall not a pleasant stay. I paid for 2 nights but had to leave after the first night. I was told no refund. Again it was not a pleasant stay for me.
於 2023 年 12 月住了 2 晚

10/10 優異

Erik

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Rachel

於 2023 年 12 月住了 2 晚

8/10 不錯

Sara

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
The property was old however the staff was very polite and helpful great customer service. I disliked the service with expidia because they gave me a hotel I didn’t select. I paid to much for the hotel I got. Unsatisfied.
於 2023 年 12 月住了 1 晚

6/10 一般

Craig

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Bryan (Leander)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚

8/10 不錯

Sanford

讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms are slightly older and not as modern as many chains but they are clean, comfortable and well maintained. Certainly one of the best values in the area. Really the only downside is the breakfast which is very basic. There is a waffle maker, a choice of three types of instant oatmeal, two slices of white and whole wheat bread and a single everything bagel which I opted for with either cream cheese or butter. I could choose either the one vanilla or the other peach yogurt. In essence there was a variety of food to choose but only one or two to choose. If more than one room came down at a time there wouldn't be much left after two people from the first room chose their selections. Otherwise it's a great place to stay at. Just don't expect much from the breakfast and you'll probably be satisfied.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Dan (Hamlin)

於 2023 年 12 月住了 3 晚

10/10 優異

Fabio

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Pablo (San German)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Location
於 2023 年 12 月住了 1 晚