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"Clean room, friendly staff, AC worked well, great location with easy access to Shuishe Wharf"

"Had an excellent stay in November 2026 where I was able to see the famous Alishan "Cloud Sea". Meals at the hotel were excellent, and staying overnight in the Alishan Recreation Forest gave me lots of opportunities to explore the different trails and enjoy the cool mountain air. The hotel staff were very friendly and hospitable; special shoutout to one of the restaurant staff who was very helpful and provided useful advice about the hiking trails in the area, and allowed me to more easily find the trail for the Shuishan Giant Tree, an amazing sight. This was an unforgettable first time in Alishan, and if I visit again, will 100% stay at the Alishan Hotel. Google Translate: 十一月在阿里山酒店度過了一段美好的時光，期間我欣賞到了著名的阿里山「雲海」。 飯店的餐點非常美味，而且住在阿里山休閒森林裡，讓我有很多機會探索不同的步道，呼吸清涼的山間空氣。 飯店員工非常友善熱情；特別要感謝楊淑淨女士，她非常樂於助人，為我提供了許多關於附近徒步路線的實用建議，還幫我輕鬆找到了通往水山巨樹的步道，那裡景色令人嘆為觀止。 這是我第一次來阿里山，至今難忘。如果以後有機會再來，我一定會再入住阿里山酒店。"

"Excellent room. No emphasis on the view. Parking is good. Very spacious and clean room. We have got 2 rooms and they even closed up a section of the main walk way to allow us to a have our own private sitting area outside our rooms."

"Good lake view "

"Excellent location at Sun Moon Lake; plenty of nearby dining options, e-bike rentals (e.g. day rentals to explore Sun Moon Lake) and right next to the pier where one can take a 2-way ferry across the lake. Was my first time visiting Sun Moon Lake in Nov-25, and the stay at this hotel made the experience very memorable"

"Room was a bit small, but new and clean. Front desk was very helpful, but the staff in the restaurant (breakfast) was not. Very good rooftop Mountain View. "

"Gorgeous view, lovely room, and serene hot springs. Staff was extremely friendly and pointed out which routes to the attractions were the easiest, which were under maintenance, and how to get to places by bus or by foot. Front desk also kindly helped me search for a lost item, scouring even the bus from Taichung in the process. Bus from Taichung was easy to book, comfortable, and clean. Buffet was delicious. One thing to mention: If you want to eat anywhere but the buffet or the lobby, make sure to book in advance! "

"住宿晚上一直聽到水管噪音，隔壁房吵鬧隔音效果差"

"After address the allergy concern to senior management, which is nuts related and might cause serious reactions. Message still not being pass to kitchen, their staff still serve food which will cause severe allergy. Human hair is founded in their spaghetti served. Also we book two room, heating was working properly in one room, but the other has no heating working at all, and sink does not have hot water too. Bed was not clean, towel is broken."