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"Staff are very friendly and hospitable. Assisted me when I needed to be seen by their own clinic."

"Your weigh scale for luggages is broken per bellman. It is important that you fix it so that the guest will have an accurate baggage weight before checking in the airport. At least the passenger will know to add baggage cost or shift contents to other suitcase or hand carry bags."

"Our stay at Charlie’s El Nido was absolutely wonderful and truly exceeded expectations. The rooms were perfect — clean, comfortable, and thoughtfully designed. The bathroom was spacious and modern, and we loved having a balcony overlooking the pool, which made mornings and evenings especially relaxing. The restaurant was fantastic. Breakfast every day was excellent with plenty of options to choose from. The omelet station was a highlight, along with fresh fruit selections, a variety of hot dishes, and fluffy pancakes made fresh upon request. Everything felt fresh, well-prepared, and enjoyable. What really made this stay special was the staff. Every single team member — from the front desk and restaurant staff to security and transportation personnel — was incredibly friendly, welcoming, and genuinely helpful. Their hospitality made us feel comfortable and well taken care of throughout our stay. The hotel amenities were great as well, including a full bar, gym, and a beautiful pool area that was perfect for relaxing after island tours. Overall, Charlie’s El Nido is a fantastic place to stay, and we would absolutely return. Highly recommended for anyone visiting El Nido! "

"Great stay and location "

"Great , perfect clean and comfortable"

"We only stayed a few hours to sleep before or next flight out. Check in and check out were very convenient. Our room's door would not close properly but we were too tired to deal with it so we just put out suitcases in front of the door."

"Clean room and friendly helpful staff."

"Very pleasant staff. Breakfast buffet was excellent!"

"I was bitten by what appeared to be bed bugs. I contacted room service immediately, and when an attendant(Robert) came to inspect the situation, the first thing he said upon seeing the bites was that they were likely caused by bed bugs as if he knew that the hotel had bed bugs. This situation caused me significant distress and disrupted my trip. In an attempt to address my complaint, the hotel moved me to a different room in the middle of the night(3:46 am) I was told this was an upgrade for the inconvenience but the room was essentially the same, if not smaller and staff repeatedly entered and exited the room until approximately 4:15 AM, further disturbing my rest. The following day, I was moved again as the previous room they “upgraded “ me to, was not an upgrade it was a smaller room then my original booking. While in this room, I discovered what appeared to be dead bed bug stuck in a towel while using the washroom. When I reported this to the front desk, they again refused to acknowledge that it was a bed bug. Additionally, they have attempted to inspect my room only when I am not present, and when I decline due to my absence, they shift blame onto me. The duty manager ( rich) finally acknowledged it was a bed bug she tried bribing me with a bottle of wine and breakfast in the morning only because I advised that i was going to report this to Expedia and write a google review. She kept insisting “please don’t,iwill get it sorted out”.Nothing sorted out. Very disappointed"