I didn't realize this was a "virtual" hotel with no front desk until I received an email a few days before our planned check-in, requesting that I call in to arrange payment in order to receive the door codes. I thought I had prepaid on Expedia, just like my other bookings. Anyhow, the staff on the phone were very courteous and helpful, all was worked out. The suite was very nice and spacious which was welcome. I wish the living room area had bigger coffee tables so that we could more comfortably eat our meals and put down our coffee mugs, but otherwise no complaints about the suite.
Recommend.