South Portland Lyric Music Theater Hotels

"Overall, my stay was nice. The only negative I experienced was with the shuttle service and the front desk staff at check-in. Prior to my arrival, I messaged the property to confirm the shuttle schedule and was assured it was available at all times. Unfortunately, when I landed and called the front desk as instructed, I was told there was no shuttle service available that day. This was very disappointing, as I relied on that information when booking. Had I known in advance, I would have arranged alternative transportation. Upon arrival, the front desk was not very helpful. I asked if I had been assigned the city view room I paid for, but the staff member was unsure. I was then told to check back the next day. The staff member seemed unsure how to handle the situation and appeared to defer the issue rather than resolve it."

"Always clean and welcoming"

"Staff was outstanding. food exceeded expectations, used courtesy van to get to and from concert. 9th floor room had great view of harbor with some big boats."

"It was a wonderful experience "

"Everyone that worked this hotel was hospitable and friendly. I do give the highest marks to their valet team who were all incredibly helpful during our entire stay."

"Mattresses were perfect"

"Staff were friendly and attentive - responsive to our needs and all with a smile that was genuine. Facilities were top notch, restaurant was excellent! "

"Location is walkable to shops and restaurants. From the valet to the front desk the experience was great! "

"I booked this hotel as a family of 4 because of the indoor pool. When I checked in, I was not informed of the pool being out of order. If I were told that, I would have made other plans right then and there. My daughter got dressed and ready for the pool only to find a sign on the pool door. Out of order. When I asked the front desk it was pretty much “oh yeah, sorry - our sister property is experiencing the same problem” there was no discussion of a resolution. I will be calling to speak to a manager tomorrow as there was not one present today during check out. Also, the homeless population in the area is outrageous and we were approached multiple times while walking in the area. I did not feel safe walking alone. I won’t be returning to this area. "