4/10 欠佳
Ann
家人同遊
2024年3月25日
讚好:職員與服務
不滿:整潔度和住宿狀況
Fist off we didn’t realize when booking that there were smoking rooms, so just be aware of that. We booked last minute while on the road and per Expedia there was “1 room left” and all I can think, is that the room really should not be functioning as a paying customer room and that it is used as a “last resort” room. The room stank of stale smoke, there were yellow stains on the walls in various sections of the room, the furniture appeared in poor condition (wood stripped off the wood furniture - just not a great look), there was hair on the bathroom floor, and the bathroom door looked like someone tried to kick it open at one point with a poor spackle job done atop to cover it up. I didn’t even wipe my hands on the towels because I honestly questioned the cleanliness of the towels based on what I was observing. We stayed at a best western in southern Illinois the night prior and had a great experience but I’m really disappointed in the management at this location for allowing such a room to be rented out. That said however, the gal working the night of check in was very sweet and tried to help when I requested to switch rooms, and the morning/breakfast staff were lovely as well. This is really a middle/upper management issue.
Ann
於 2024 年 3 月住了 1 晚