The staff were very friendly and informative. Only downside is the shuttle to the hotel or to the airport does not run all day
cj
2024 年 6 月入住 4 晚
4/10 很差
Greg
与配偶出行
2024年06月17日
满意:清洁度
The property is advertised with the following text "Located in San Blas-Canillejas neighbourhood, Holiday Inn Express Madrid Airport, an IHG Hotel is connected to a shopping centre". It is NOT connected to a shopping centre and is in the middle of nowhere. The food in the hotel is poor and not worthy of calling a restaurant. We were given a disabled persons room (which in itself was nice and spacious), but the bathroom had a wet room layout and all the water ran from the shower side to the toilet and sink area and so everyone got wet when visiting the bathroom for a shower or not. On the plus side, the hotel was clean and the staff friendly (although bar staff could not speak ANY english)
Greg
2024 年 6 月入住 1 晚
10/10 超赞
Manuel
2024年06月15日
Perfect
Manuel
2024 年 5 月入住 1 晚
10/10 超赞
Candace
2024年06月14日
满意:清洁度、员工和服务、住宿条件和设施
Candace
2024 年 6 月入住 2 晚
10/10 超赞
Martha
与家人出行
2024年06月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lo más apropiado cerca del aeropuerto.
Martha
2024 年 6 月入住 1 晚
4/10 很差
Sogand
与配偶出行
2024年06月11日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My experience was far from satisfactory due to the following issues:
1. Cleanliness of the Room: The room I was given was not properly cleaned. There were visible stains on the bedding, and the bathroom had grime and hair in the sink and shower, which was very unhygienic and unacceptable.
2. Malfunctioning Air Conditioning: The air conditioning in my room was not working correctly, making the room uncomfortably hot. Despite reporting this issue to the front desk on multiple occasions, no action was taken to fix it.
3. Excessive Noise Levels: The noise levels were excessively high throughout my stay. Noise from the hallway and adjacent rooms disrupted my sleep every night, making it impossible to rest.
4. Unresponsive and Unhelpful Staff: When I brought these issues to the attention of the hotel staff, they were unresponsive and unhelpful. I did not receive any assistance or resolution, which is disappointing and reflects poorly on your customer service.
These issues significantly affected my overall experience and did not meet the standards that your hotel advertises. As a result, I did not receive the value I paid for, and my stay was far from relaxing or enjoyable.
I am seeking appropriate compensation for these inconveniences. Specifically, I request a full refund for my stay due to the multiple issues encountered.