Dear Alex, Thank you for sharing your experience. Your comments serve us to improve our services. We are glad to see that you had a good stay between flights and we hope to welcome you back in near future. Best regards,

Dear guest, We have a shuttle bus from 06:00 a.m to 23:30 p.m. Kind Regards.

Dear guest, Thank you for sharing your opinion with us, it is always a pleasure receiving positive feedbacks. Looking forward to hosting you back again soon.Best regards

Estimada cliente Muchas gracias por compartir con nosotros su opinión la cual siempre nos ayuda a mejorar. Saludos

Dear guest, We regret your stay did not reach your expectations and hope we can provide a better service in the nearest future. Best regards,

Dear guest, Thank you for sharing your comments with us. We appreciate them and looking forward to hosting you back again soon. Bes regards,

Dear guest, Thank you for your comments, we appreciate them. Best regards

Muchas gracias por su tiempo en valorar su estancia. Saludos

Thank you for sharing you opinion. We are glad you have enjoyed your stay in Madrid and are looking forward to hosting you back again soon. Best regards

Buenos días Sr. Miguel,Muchas gracias por su tiempo en valorarnos. Revisaremos tanto el personal como los servicios de la piscina tal como nos comenta.Esperamos pase un feliz resto de verano,Saludos

Dear guest, We appreciate your comments and are looking forward to hosting you back again soon. Best regards,

Dear guest, Thank you for sharing your opinion. We are glad you had a great experience. Regards, Mr. Añón -General Manager-

Dear guest, Thank you for your review, we really appreciate it. Best regards

We hope this message finds you well. We are writing to extend our sincerest apologies for any inconvenience caused by our limited proficiency in English within the F&B Department.We deeply understand the importance of effective communication, particularly in a customer-oriented field like ours. While we strive to provide exceptional service to all our patrons, we acknowledge that our language skills may not always meet the desired level.Please rest assured that we are actively taking steps to address this matter. We are exploring various options to enhance our team's language abilities, including language training programs and additional support resources. Our goal is to improve our fluency in English to ensure seamless interactions with our valued customers.In the meantime, we appreciate your patience and understanding. If there is anything we can assist you with, please do not hesitate to let us know. We value your feedback greatly and consider it essential for our growth and development.Thank you once again for your understanding and acceptance of our limitations. We are committed to delivering an outstanding experience to all our guests, and we sincerely apologize for any inconvenience caused.Best Regards,

Thank you for your feedbackHave a great day!

Dear Mr. Martin,We would like to extend our sincerest apologies for the improper treatment you received from our staff and the dissatisfaction you experienced with the room you reserved at our establishment. We highly value our customers, and it deeply saddens us to learn that we fell short of meeting your expectations during your stay with us.First and foremost, allow us to apologize for any inappropriate or discourteous behavior exhibited by our staff. We strive to provide exceptional service to all our guests, and we deeply regret that this was not your experience. Thanks you for your understandingBest Regards,

Thank you so much for your great feedbackHave a wonderful day

We are really sorry, we couldnt offer you the best experience.We would like try our best in all our special guestHave a wonderful dayBest Regards

Estimada Cristina,Gracias por sus valoraciones. Tomamos en cuenta sus opiniones siempre en mejora de nuestros productos y servicios para ofrecer lo mejor a nuestros clientesEsperamos verles muy prontoSaludos Cordiales,

Dear Mr. Kwasi,Thanks a lot for your feedbackWe are working on it and try our best effort in order to improve it. We will hope you could enjoy the next renovations will be produce in the hotel.Thanks a lot for your helpBest Regards

Thank you so much for your time to leave your feedback.If you want to explain us in detail the reason of your feedback, Please let us know, all your comments are really precious for us.Have a great dayRegards

Muchas gracias por sus buenas puntuaciones.Le deseamos un feliz díaSaludos Cordiales

Dear Mr. Kamal,Thanks a lot for giving us your feedback.It is a pity you have this feeling from us. We dont understand why you didnt tell us about your supossed stolen in the hotel.We are so sorry but we double check and we made a reading locker door and we checked the staff who worked in your room and these ladies are very old and professional workers that we deeply trust on their.We are really sorry you didnt get the expectatives and if you want to give us more information about your stay, please dont hesitate to contact directly usThanks a lot for your timeBest Regards

Muchas gracias por su tiempo en valorar nuestra estancia.Que tenga un día estupendoSaludos