"Love the location and the hotel is very well maintained. The most excellent part of this place is their staff - every single one of them who my family and I interacted was professional and kind.
I wished they had a mini mart or something on site tho. Also having a few more restaurants on site would be nice since it’s a very remote location. I’d go back again."
"A lovely hotel, rooms were modern and super clean and stuff were super helpful. I’m booked to return there again later in the year and the staff were excited and ran off and found me a sticker for the hotel that I could put on my suitcase."
"We had a wonderful stay at Super Hotel Saitama! The room was compact but exceptionally clean and comfortable, and having Netflix made our stay even more relaxing. The breakfast was delicious with a great variety, and the spa was spotless and refreshing. The location is excellent, with easy access to shopping, restaurants, and public transportation. Overall, it was a fantastic experience, and we would gladly stay here again. Highly recommended!"
"We enjoyed this hotel during a brief getaway during the summer to escape the Tokyo heat. The hotel is located in a very nice location in old Karuizawa (Kyo-Karuizawa), close to many nice restaurants and little shops, while also being very quite. Rooms are very large and modern, the hotel has its own hot spring (onsen), and high speed internet is free. Very friendly staff and a large and tasty breakfast buffer. We definitely plan to visit again."
"Position is convenient for train and restaurants. Onsen area was fabulous alternating temperature between the 2 pools each day. All the personal care items you need. Microwave on each floor is handy. There was at least 1 english speaking staff on front counter at all times.
Dinner a little expensive but food was nice."