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关于溪谷酒店的点评

3 out of 5
溪谷酒店
Sydney Point, Wai-Panchgani Road, Panchgani, Wai, Maharashtra

点评

8.0

很好

10 分 - 超赞。39 条好评，共有 118 条点评" "
8 分 - 还可以。47 条好评，共有 118 条点评" "
6 分 - 一般。20 条好评，共有 118 条点评" "
4 分 - 很差。9 条好评，共有 118 条点评" "
2 分 - 糟糕。3 条好评，共有 118 条点评" "

8.0/10

清洁度

8.0/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Salome

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Really enjoyed our weekend at the Ravine..the breakfast had great options every day and the food quality is excellent! The staff is very courteous and attentive ! Views from the valley view room are fantastic! Overall a very good place to have a nice, relaxing holiday! We would definitely visit again!
2023 年 7 月入住 2 晚

8/10 还可以

Sagar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Javed S 于 2023年06月17日 的回复
We love your rating. Love to see you back soon

10/10 超赞

Sanjit kumar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was really good from all perspective. Hospitality, amenities , Food and cleanliness , all are top class.
2023 年 6 月入住 2 晚
Javed S 于 2023年06月17日 的回复
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

8/10 还可以

Rajesh

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 2 晚
Javed S 于 2022年05月6日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 超赞

Sushant

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Superb hotel at a very nice location.
2021 年 12 月入住 2 晚
Javed S 于 2021年12月13日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 超赞

Vikram

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 2 晚
Javed s 于 2021年10月23日 的回复
We love your rating. Love to see you back soon 👍

6/10 一般

Vinay

与家人出行
满意：员工和服务
不满意：住宿条件和设施
2021 年 8 月入住 1 晚
Javed S 于 2021年08月25日 的回复
We are really sorry that you were not happy with the services rendered at our property. At Ravine Hotel we take great care to ensure that our valued guests have a pleasant experience. We do apologize for your disappointment and assure of our best services in the future.  It would be useful to understand where we fell short and things we could do to improve your stay.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 3 月入住 2 晚
Javed S 于 2021年10月23日 的回复
Thanks for the 5 star rating. Love to see you soon 😊

10/10 超赞

Sukhjinder Singh

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Stay
Overall good experience. Nice ambience.
2021 年 3 月入住 3 晚
Javed S 于 2021年03月15日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 超赞

FAGUN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good View and decent hotel standards
2021 年 2 月入住 2 晚
Javed S 于 2021年02月8日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

8/10 还可以

Rini

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing. The room and the view was as expected. The food was also great.
2021 年 2 月入住 1 晚
Javed S 于 2021年02月7日 的回复
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 超赞

teresa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 2 晚
Javed S 于 2020年12月22日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

2/10 糟糕

Shadab

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Terrible
2020 年 2 月入住 2 晚
Javed S 于 2020年02月11日 的回复
Dear Sir, We are sorry to read this review, would be calling to you understand the issue faced so that we may improve ourselves in the future. Thank you for taking the time to leave a feedback.

10/10 超赞

shekhar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 3 晚
Javed S 于 2020年01月7日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 超赞

Vikram

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Ravine!
It was an amazing experience to stay in Hotel Ravine! The hospitality, room service, housekeeping and restaurant everything was excellent. The staff gave us a warm welcome and took good care of us. The property has indoor games like carrom, table tennis and pool as well as outdoor tennis courts. We visited during rainy season and would like to visit again in winter and summer.
2019 年 8 月入住 2 晚
Javed S 于 2019年08月7日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon.

6/10 一般

Bharat，Mumbai

与家人及幼儿出行
满意：员工和服务，清洁度
We stayed in Villa which is few minutes away from the hotel, the condition of the the Villa was good, however there is power back up and sometimes the electricity goes for 5 hours and the hotel has no solution to offer. The food is very average and avoidable.
2019 年 5 月入住 4 晚
Javed S 于 2019年06月5日 的回复
Thanks for taking the time to write to us. Your feedback is important and will be used on how we can improve our service. Appreciate you choosing Ravine for your stay.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 3 晚
Javed s 于 2019年05月22日 的回复
Thank you for the wonderful review. Looking forward to seeing you back soon.

8/10 还可以

Mayank

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Thank you, Ravine!
Room and its view very comfortable 5/5. Melting Point 4.5/5 (breakfast spread can be enhanced). Play area for 2-year old 5/5. Staff courtesy and responsiveness 5/5. Only missing piece: swimming pool too small, dirty 1/5. With so much land that Ravine possesses, they should come up with a new, larger, sun-facing pool.
2019 年 5 月入住 2 晚
Javed s 于 2019年05月8日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. We will surely work on the pool suggestion.

8/10 还可以

NirmalRawtani，Mumbai, india

与家人及幼儿出行
满意：员工和服务
We stayed 1 to 3rd May 2019. Room views are excellent and hotel is new market. Staff and restaurant staff is very helpful and cooperative Swimming pool is very small (only namesake and not so clean Parking is ample Room service is very good Slight Improvement needed on cleanliness
2019 年 4 月入住 2 晚
Javed s 于 2019年05月8日 的回复
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 超赞

Shyamal，mumbai, in Kandivali

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s direct connection with the nature... we mesmerised with the beautiful view from our room... it was totally a superb experience. Really appreciate the overall structure and idea of the property... we were in tent and could easily see the nature’s beauty right from our bed... the sound of the night bees was another superb experience and feeling was like we are sleeping in the open forest...
2019 年 4 月入住 2 晚
Javed s 于 2019年04月24日 的回复
Wow. We are so happy to have read this review. Thanks for taking the time to write this review. Looking forward to seeing you back soon.

6/10 一般

真实旅客

满意：员工和服务
2019 年 4 月入住 2 晚
Javed s 于 2019年04月24日 的回复
Thank you for taking the time to leave us a review.

10/10 超赞

Sumit，Pune

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We stayed at tent 504. It is very private with a nice sitout overlooking the valley. The breakfast was also great.
2019 年 4 月入住 2 晚
Javed S 于 2019年04月10日 的回复
Thanks for taking time for leaving a feedback. We are so glad you enjoyed your stay. Looking forward to seeing you back soon.

8/10 还可以

真实旅客

满意：客房舒适度
不满意：住宿条件和设施
2019 年 1 月入住 1 晚
Javed S 于 2019年03月13日 的回复
Thank you for taking the time to review the property.

8/10 还可以

Narayan，Navi Mumbai

满意：客房舒适度，员工和服务
Comfortable stay.
Nice weather. Chilled and Windy climate. Comfortable stay and nice food of the hotel.
2018 年 8 月入住 2 晚
Javed S 于 2018年08月22日 的回复
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 超赞

Saleem

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 3 晚
Javed S 于 2018年08月2日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon.

4/10 很差

priyanka，mumbai

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
stay Experience
We have stayed in this hotel in past as well & recommended to our other friends also.But conditions now have got detorieted badly. prices shown on expedia were 3500 on promotional page, by the time we completed the payment it bacame 7500....It was so misleading....
2018 年 5 月入住 2 晚
Javed S 于 2018年08月2日 的回复
We are really sorry that you were not happy with the services rendered at our property. At Ravine Hotel we take great care to ensure that our valued guests have a pleasant experience. We do apologize for your disappointment and assure of our best services in the future. 

10/10 超赞

Pooja

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 3 晚
Ajay 于 2018年06月14日 的回复
Thank you for the wonderful review. Hope to see you soon.

4/10 很差

Hardik

不满意：员工和服务，清洁度
Lack of staff and hospitality issues
A snapshot of my experience at Ravine: 1. No gatekeeper to help escort a guest on arrival/help with any luggage 2. Under age children working as room service guys 3. Stinking bathroom on arrival 4. Had to ask for toiletries instead of being provided beforehand, as per the hotel it was made available only on customers request Overall location and view from the hotel is good
2018 年 5 月入住 2 晚
Javed s 于 2018年05月20日 的回复
Dear Guest I am sorry that you were unhappy with the stay. But your feedback is very important to us and helps us on improving our customers experience. We shall work on the same. Thank you for taking the time to write to us.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable stay !!
The villa seemed to have no generator backup and hence we decided to stay in hotel rooms instead of villa. Overall it was comfortable stay. Mgmt should avoid listing villa as the hotel property in case the basic amenities like generator backup are not available.
Javed S 于 2018年05月20日 的回复
Thank you for the wonderful rating and good suggestion. Will work on improving the facilities.

8/10 还可以

Girish，pune

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel with Spa facility
Hotel Ravine is located near Sydney Point. Spa facility is good.We enjoyed our stay at Hotel.food quality is good.
2018 年 5 月入住 2 晚
Javed S 于 2018年05月20日 的回复
Thank you for the wonderful comments and beautiful pictures. Looking forward to seeing you back soon.

10/10 超赞

Lalina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The best and beautiful stay
It was extremely amazing, everything about Ravine was extremely comforting and beautifully maintained. We loved the stay and would definitely recommend this to our families and friends.
2018 年 2 月入住 3 晚
Javed 于 2018年02月23日 的回复
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon and thank you for the recommendation.

8/10 还可以

Ranjit Singh，Pune

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall Good Experience.. Rooms are clean but very small & toilets are too small too..
2018 年 1 月入住 1 晚
Javed 于 2018年02月6日 的回复
Thanks for the wonderful review. We have noted the short comings and hope to see you back soon.

8/10 还可以

chinnappa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great view lovely place
Had a great stay. A little modernisation to stsy with the times. Loved Panchgani
2018 年 1 月入住 1 晚
Javed 于 2018年01月30日 的回复
Thank you for the review and suggestions. We look forward to seeing you back soon.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 1 月入住 3 晚
Javed 于 2018年01月30日 的回复
Thank you for the wonderful rating

10/10 超赞

SANDEEP

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Ravine
Experience was amazing. Food was very good especially spread of breakfast.
2018 年 1 月入住 3 晚
Javed S 于 2018年01月17日 的回复
Thanks for the great review, glad you enjoyed the food. We hope to see you back soon.

6/10 一般

Shailesh

满意：员工和服务，清洁度
Except for few things, Good.
Service was good, staff was courteous, food was good so also local area, Thing I was not happy was room, most rooms of 4 size people had two washrooms barring few, ours was having only one and it becomes problematic when you have 81 years old guest in those four and especially when photos of the room on the website shows two washrooms & much more spacey then the one we actually got. Swimming pool was much smaller than expected & wifi was having limited data. The problematic things above could not be understood from website.
2017 年 12 月入住 4 晚
Javed S 于 2018年01月17日 的回复
Thank you for the review, we appreciate the time you took to post your suggestions. We have noted your issues and updated the management about the suggestion and plan to update the pictures on the website that might have given you the wrong impression of the room size.

4/10 很差

Aarnav，Pune

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Way past its prime
Good location and landscaping. Interiors are dated and lack of cleanliness shows. Patio window glass had hand prints all over, several cockroaches on the table and in bathroom, Internet was terrible (loading single page took minutes). Room service was fast.
2017 年 12 月入住 2 晚
Javed 于 2018年01月17日 的回复
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the issues mentioned by you in your above review. At Ravine we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations, we have noted your complaints and have taken action to ensure you or any future guests don’t face the same issue. 

8/10 还可以

Sakshi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 2 晚
Javed 于 2018年01月17日 的回复
We love your rating. Love to see you back soon

10/10 超赞

Aniket ，Mumbai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel with a pleasant valley view
Superb Ambience, good food and value for money. It was a pleasant experience and the staff too is helpful.
2017 年 12 月入住 2 晚
Javed 于 2018年01月17日 的回复
Thanks for the wonderful rating, we hope to see you back soon. We are glad that you enjoyed the stay.

10/10 超赞

Amit

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best hotel Panchagani
Amazing place to stay. Extremely courteous staff,clean rooms and lots of space for kids to play around. Good food as well . Complete family oriented motel
2017 年 12 月入住 3 晚
Javed 于 2018年01月17日 的回复
We are much honored to know that we exceeded your expectations and that you enjoyed every bit of your stay with us.

8/10 还可以

RAVI

Beautiful hotel in a lovely location.Nicely maintained with lots of greenery and lovely tennis court.Good food.
2017 年 12 月入住 2 晚
Javed S 于 2018年01月17日 的回复
Your feedback is much appreciated & it surely is very helpful to the rest of our guests planning a trip to Ravine. We are pleased that you enjoyed all of the facilities & services.

8/10 还可以

Nitin

满意：员工和服务、住宿条件和设施、客房舒适度
The Best Hotel (only) in Pangani
The rooms smell of Urine and some rooms don't have good connectivity to the hotel's wi-fi nor to the cell phone range.
2017 年 11 月入住 2 晚
Javed S 于 2018年01月17日 的回复
Many thanks for sharing your feedback about your recent stay at Ravine. Your comments are noted and updated to the senior management.

8/10 还可以

Sarfaraz M，Mumbai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic view
Excellent location of the hotel. Please book the rooms with valley views, it just gives you a fantastic view of the valley, mountains and the Krishna river right from your balcony.. I have stayed in many hotels but the room service, especially the ordered food used to come in hardly 10-15 mins which was really nice. one thing they can improve on is on the options in buffet breakfast.. please try out the Spa, they have some really good therapies..Overall a fabulous stay
2017 年 11 月入住 2 晚
Javed 于 2018年01月17日 的回复
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive comments motivates us to work harder in providing better service to our guests. We hope to see you back soon

10/10 超赞

Kamlesh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Place for Pleasant stay & Relax
Nice Greenery Maintain by Hotel Owners
2017 年 11 月入住 2 晚
Javed S 于 2018年01月17日 的回复
Thanks for the wonderful rating, we hope to see you back soon.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Great location with few things which can be improv
Location is Excellent. The property is huge and very beautiful. Beds were not comfortable - seemed that these were old spring mattresses which needed repairs or replacement. Bathrooms had a small bathing area which was not comfortable. Overall cleanliness was good.
2017 年 10 月入住 3 晚

6/10 一般

Satish，Mumbai

不满意：清洁度、住宿条件和设施、客房舒适度
Great location. Good food. AC non functional
Cleanliness & AC functioning were issues during our stay. Food was good and service was mostly prompt.
2017 年 10 月入住 3 晚

8/10 还可以

Shekar，Bengaluru

满意：清洁度、员工和服务、客房舒适度
Panoramic view from the hotel
This Hotel is located on the way to Mahabaleshwar. Check in was smooth. Rooms are spacious and clean. Food was nice though a little bit on the higher side. there is renovation work going on which somewhat spoils the stay to a certain extent. This property is quite huge. the view from the property is wonderful overlooking river krishna surrounded by the mountains making it look like postcard. They have 4 official size tennis courts,play area for kids, spa services. Overall a very satisfying stay.
2017 年 10 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2017 年 8 月入住 3 晚

6/10 一般

D Nair，Mumbai

满意：客房舒适度，清洁度
One stop vacation
Great location, superb views and recreational facility - no need to go anywhere for sightseeing etc.Good spa and salon, excellent kids play zones, tennis courts, pool table and sunset viewing deck. Pool is small and not well maintained. Hotel seems to be under renovation. Breakfast buffet is great- a well thought of menu, special kid treats with a sweet ending desert option too. However service is slow. If maintained better this can be an ideal one stop vacation. However was disappointed with the rate dispute- hotel did not agree to rate for kids promised by Expedia through which booking was done.
Audrey - Ravine Hotel 于 2017年05月25日 的回复
Dear Guest Thank you very much for sharing your experience with us. We are delighted to know that you had a pleasant stay. The team & I look forward to your continued visits and assure you of our best service & attention at all times. Regards, Audrey

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent view from this good hotel.
Good, well-maintained hotel. Good breakfast. Excellent view. Rather stingy 150MB daily free internet allowance and windows needed cleaning inside due to children's finger prints all over, but otherwise quite fine.
Dear Guest, Many thanks for sharing your feedback about your recent stay at Ravine. Your feedback is much appreciated. We will take into account a few of the short comings pointed out by you and will take steps to ensure that you don’t face issues like the ones mentioned. We all look forward to welcoming you once again to indulge in some luxurious relaxation. Kind Regards, Audrey