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海岸住宅酒店的評價

3 out of 5
海岸住宅酒店
GF-27, No. 193, Pinggiran Sungai Melaka, Jalan Persisiran Bunga Raya, Malacca City, Melaka

評價

6.8
10 分評分，優異；408 則評價中有 65 則" "
8 分評分，不錯；408 則評價中有 143 則" "
6 分評分，一般；408 則評價中有 108 則" "
4 分評分，欠佳；408 則評價中有 45 則" "
2 分評分，很差；408 則評價中有 47 則" "

7.0/10 

整潔度

6.6/10 

職員與服務

7.0/10 

設施服務

6.8/10 

住宿狀況

6.4/10 

環保程度

評價

4/10 欠佳

Tang wai chu (馬六甲)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
第一天入住，冷氣机很吵，投诉也不可换房，整晚没睡，第二晚11点回房开冷氣也很吵，忍無可忍，投诉后有工人来修理说不可修好，才答應换房，但找了几间房都还未清理，等到12点多可找到房间，第三天我们11点离开至下午6点回房还未执房，又打电话投訴，才有工人来，我住酒店的次数也很多，從未试过如此，以后不会再進住此酒店！
於 2017 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚

6/10 一般

真實旅客

不滿：職員與服務
於 2017 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
沒有水龍頭!
整體不錯，但是整潔有待加強!

4/10 欠佳

swee wong

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
真是间令人难忘的酒店啊！
无wifi, Tower3A停车场的3B处无法到达楼下柜台处，得从其他楼层穿到其他电梯方能抵达，而且楼下玻璃大门竟然无法打开，也是要重回其他楼层到其他电梯才能到达柜台处的“开放”大门。当到达某层停车场后就不能到其他楼层了，必须下去底层再从新上来过。总而言之就是间令人TMD难以置信的酒店啊！

2/10 很差

KNJ (马来西亚)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
服务有待改善
酒店电梯坏了没有及时修理、造成很不方便、check in 很慢、要求一张babycot，到check out都不见踪影...房间不是很干净、水压很小...

8/10 不錯

CHIA LI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地点不错，楼上就是sky Tower,楼下就是shore商场

2/10 很差

真實旅客

不滿：住宿狀況和客房舒適度

6/10 一般

TSE WOON (Kuala Lumpur)

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
大體還滿意
這住宿大廳上我都蠻滿意。不喜歡的是電梯設備。很差。上一個房間要等半小時的電梯。很慢。裡面有洗衣機，但不給用。不明白為何咯。
Dear Tze Woon, Thank you for your feedback which has been received and shared with our team members and management team. We have noted with regrets on the inconvenience you experienced. Warm regards, The Shore Hotel & Residences

2/10 很差

tadashi

不滿：整潔度、設施服務和住宿狀況
最悪。二度部屋を変更して貰った。 最初は冷蔵庫とセーフティボックスが故障。 次が電気が点かない。とにかく設備点検は全くされていない。 エレベーターも４台あるが、チェックイン、アウトの時は全く乗れない。酷い時には15分近くも乗れない時があった。 これまでで最悪のホテル。
於 2024 年 2 月住了 6 晚

10/10 優異

Muhammad Izham

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for my first time trip to Hatyai. Definitely will stay here again.
於 2024 年 2 月住了 1 晚

10/10 優異

Poh Syiang

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Ming Long

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The residence didn't have WIFI but the place was good, clean and spacious overall. The toilets were clean too, although not perfect, is well maintained. Water pressure from the shower is so-so but can do the job. The only drawback is that the cupboards seems a little dusty, so we didn't put anything in. The aircon to the gym was also not working and equipment doesn't seem to be very well maintained. However, it should be ok for the price.
於 2024 年 2 月住了 4 晚

4/10 欠佳

Edward

於 2023 年 12 月住了 10 晚

6/10 一般

Rodney

於 2023 年 12 月住了 1 晚

6/10 一般

Khai Shin

伴侶同遊
不滿：設施服務和住宿狀況
Lift not working. have to wait more than 30mins to go up and down.
於 2023 年 11 月住了 1 晚

10/10 優異

Amy Teo

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Please upgrade the lift.
於 2023 年 10 月住了 1 晚

8/10 不錯

AISHAH

於 2023 年 9 月住了 1 晚

8/10 不錯

Steven

於 2023 年 9 月住了 1 晚

6/10 一般

Jenny

多人同遊
不滿：住宿狀況
Disappointed
One of the room toilet was choked, water supplied is lousy and TV remotecontrol was not given. The corridor was dirty.
於 2023 年 9 月住了 1 晚

6/10 一般

Norfaraein Binti

親子同遊
不滿：住宿狀況
I’ve booked apartment and studio suite. Both units are quite spacious but the conditions are not really good..wall paper in the apartment being tore, no unifi, airconds are not well functioning. As for the studio, the bed sheet got some stains and some parts are tore and housekeeping should be improved.
於 2023 年 7 月住了 1 晚

4/10 欠佳

Mohamad Shafiq Ali

於 2023 年 6 月住了 3 晚

4/10 欠佳

Srinivas

家人同遊, 多人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Nice Place, Not Customer Centric Trained Staff
I booked 2 Rooms, me and my friend. I happened to reach early and wanted to check-in both rooms and get the keys as my friend will arrive past midnight. The Staff refused to allow me to check-in on behalf of my friend, unless he sees the ID of the person; even though i booked the room under same booking. After exchange of unhappy and unpleasant conversations, finally we got the room and it late night and miserable experience of checking-in. I parked the car next to the hotel and to find that in the morning that it was premium paid parking and hotel did not update anything about parking while checking in. The room internet wasn't working. After few years of numerous visits and even booking this place for friends and groups, this experience leaves me no choice and i have no plans to book this hotel again. Overall, it makes my last visit to this place... Nice Place, Nice View, Not Customer Centric Trained Staff.
於 2023 年 5 月住了 1 晚

8/10 不錯

Michell Wong

於 2023 年 4 月住了 1 晚

6/10 一般

真實旅客

家人同遊
SO SO HOTEL
Overall the hotel just a so so not as what I expected. The front desk staff not friendly. Being a late check in customer & received a cold welcome is quite annoying.
於 2023 年 3 月住了 1 晚

10/10 優異

sahrul

於 2023 年 2 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度和住宿狀況
Poor condition. I have waited almost 20 mins for the lift during check-out hour
於 2022 年 10 月住了 1 晚

2/10 很差

Zaim Luqman

不滿：整潔度、職員與服務、設施服務和住宿狀況
THE WORST HOTEL NOT ONLY IN MALACCA, BUT IN MALAYSIA - The whole unit is dirty! There are lots of dirty marks on the sofa. euuww.. The wall and toilet wall are dirty. It’s like they can’t afford a cleaner - No Wifi! Come on man.. It’s 2022 already! - Extra towell need to pay rm10. Whatttt???? First time in my life!! - Oven and washing machine are not allowed to be used. Then what’s the purpose of putting those amenities??? - The parking is confusing - RM1.5k for two nights with this bad condition, not worth ghe price at all Long story short, NOT RECOMMENDED AT ALL
於 2022 年 10 月住了 2 晚

4/10 欠佳

Low

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Disappointed
Room dirty, bedsheets dirty, no wifi, lift need to wait long time.
於 2022 年 9 月住了 2 晚

2/10 很差

Ivo

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度和住宿狀況
We paid € 250,- for 3 nights in a Premier suite. It was neither Premier nor a suite. It was just a slightly bigger dilapidated hotel room. According to the manager a suite does not mean multiple rooms linked together. According to the dictionary it does... The first room we got we actually refused because it looked so bad and the cupboards where actually falling apart. The second was only marginally better. It said the room would accommodate 4 but there was only a big double bed and a very small couch which was barely big enough for our child. The other slept in our bed. There were only 2 towels in the room.
於 2022 年 8 月住了 3 晚

6/10 一般

Stanley

於 2022 年 8 月住了 1 晚
admin 於 2022年8月12日的回應
Thank you for your feedback which has been received and shared with our team members. We have noted with regrets on the inconvenience you experienced. Your comment has been shared with our management team. Warm regards, The Shore Hotel & Residences

4/10 欠佳

Boon Siong

多人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
car park no convenience signage to hotel confusing lifts no sufficient, 4 lifts for 42 stories hotel room maintenance is bad on floor, toilet, furniture the worst is the air conditioner noise, I have to turn off the AC in order to sleep.
於 2022 年 7 月住了 1 晚
Admin 於 2022年8月12日的回應
Thank you for your feedback which has been received and shared with our team members and management team. We have noted with regrets on the inconvenience you experienced. your comment is important for us to further improve our services. Warm regards, The Shore Hotel & Residences

8/10 不錯

Ted

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚
Admin 於 2022年8月12日的回應
Thank you for your feedback which has been received and shared with our team members. We have noted with regrets on the inconvenience you experienced. Your comment has been shared with our management team. Warm regards, The Shore Hotel & Residences

2/10 很差

Victor

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible stay.
Horrible room. The toilet was dirty with soiled toilet paper on the toilet floor when we checked in. The phone on the table wasn’t working. The heater wasn’t working. The aircon wasn’t cold. The basin was clogged. There are no good channels on the TV. One man receptionist. Told them about the basin clog , but they didn’t bother to repair it or change my room. Extra towel is chargeable . No daily housekeeping . First and last time to stay there. One word - horrible.
於 2022 年 6 月住了 2 晚
Admin 於 2022年8月12日的回應
Thank you for your feedback which has been received and shared with our team members and management team. We have noted with regrets on the inconvenience you experienced. your comment is important for us to further improve our services. Warm regards, The Shore Hotel & Residences

10/10 優異

Tong Sin

於 2022 年 5 月住了 1 晚

10/10 優異

Chee Kuun

於 2022 年 5 月住了 1 晚

4/10 欠佳

Muhammad Fadzil

家人同遊
不滿：職員與服務
Will not repeat this hotel until they improve all.
Check-in process not so convenience. No Bell Boy can help for your luggage. Not Baby Crib available even in filter Hotel.com said got. Water heater not function, technician come then okay. But afterward our unit was blackout at 3 AM, but no technician available, they said we need to change to another unit. No wonder this hotel only got 3 star. Only got 4 lift available. Their level 2 the Shore Ocenarium and the Shore Sky at level 42 floor is awesome. Worth to come to these 2 place if stay here but closed every wednesday. Plan properly.
於 2021 年 11 月住了 2 晚

2/10 很差

fauzibd

家人同遊
讚好：職員與服務和住宿狀況
No enough lift and stress waiting during checkout. Lift share with staff that cleanup room
於 2021 年 11 月住了 1 晚

6/10 一般

Sean

讚好：整潔度和客房舒適度
於 2021 年 11 月住了 1 晚

8/10 不錯

NOORFADZILAWATI

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚

10/10 優異

Gilbert

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall good
Room is spacious and clean. Not sure about the wifi as I’m using own data and I couldn’t see any wifi connection under Shore. Can conveniently order from room service at reasonable price or go down to the mall for KFC, Subway or Seoul Garden.
於 2021 年 8 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Should have wifi booster for every room, have to near to door only can use wifi. Office chair is not good to seat. Somehow not comfort for who is working.
於 2021 年 8 月住了 1 晚
Admin 於 2021年8月5日的回應
Thank you for your feedback which has been received and shared with our team members and management team. We have noted with regrets on the inconvenience you experienced. your comment is important for us to further improve our services.

8/10 不錯

Bernard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
Admin 於 2021年7月1日的回應
Dear Bernard, Thank you for sharing your feedback on your stay with us. We are pleased to know that you enjoyed your stay and we thank you for the opportunity and support. We look forward to welcoming you back in the near future.

8/10 不錯

Bernard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
Admin 於 2021年7月1日的回應
Dear Bernard, Thank you for sharing your feedback on your stay with us. We are pleased to know that you enjoyed your stay and we thank you for the opportunity and support. We look forward to welcoming you back in the near future.

10/10 優異

Ang

於 2021 年 3 月住了 1 晚

8/10 不錯

Bernard

讚好：整潔度、住宿狀況和客房舒適度
Not bad
Check in is very slow and time consuming.
於 2021 年 3 月住了 1 晚

10/10 優異

Bernard

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Remarkable
Should try it out and no regret
於 2021 年 2 月住了 1 晚

8/10 不錯

Mohd Faizal

家人同遊
讚好：住宿狀況和客房舒適度
於 2020 年 10 月住了 1 晚
Admin 於 2020年12月16日的回應
Thank you for choosing The Shore Hotel & Residences as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. Besides that, we also sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Sincerely, The Shore Hotel & Residences, Melaka

4/10 欠佳

真實旅客

多人同遊
不滿：整潔度、職員與服務和客房舒適度
Poor Service and cleanliness
I travel alone,1st my room aircon is spoil and try to call service line ,but nobody answer the call,so that I pack my bag everything go down and ask,2nd they change new room for me, when I go in to the room I saw lizard past by beside the cup, and the door lock is doesn’t work,,and I try to call service line, again nobody answer call.i when down 2nd time, they just ask me back to the room wait for the technician ,wait almost 30min just settle the lock,well very good funny experience will be 1st ,and last,thanks
於 2020 年 10 月住了 1 晚
Admin 於 2020年12月16日的回應
Thank you for choosing The Shore Hotel & Residences as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. Besides that, we also sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Sincerely, The Shore Hotel & Residences, Melaka

10/10 優異

Suhaiza

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚