餐飲

伊拉德奧酒店的評價

4.5 out of 5
伊拉德奧酒店
Passeig de Colon, 265, Port de Pollenca, Pollensa, Mallorca

評價

9.6

完美

10 分評分,優異;558 則評價中有 422 則" "
8 分評分,不錯;558 則評價中有 115 則" "
6 分評分,一般;558 則評價中有 16 則" "
4 分評分,欠佳;558 則評價中有 3 則" "
2 分評分,很差;558 則評價中有 2 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Philip

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Superb 5* hotel plus high quality luxury apartments with immediate to all the hotel facilities & service
於 2024 年 5 月住了 7 晚

10/10 優異

peter

伴侶同遊
讚好:設施服務
First class hotel
於 2024 年 5 月住了 1 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年5月13日的回應
Dear Peter,Thank you for taking the time to share your experience.Our staff does work hard in order that your expectations and desires become to a reality at Illa d'Or.Look forward to welcome you again this year!Best regards,

10/10 優異

john

讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a sea view balcony room but was a little small so upgraded to a beautiful suite. Staff excellent and location fantastic
於 2024 年 5 月住了 7 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年5月13日的回應
Dear Jhon,Thank you so much for the fantastic review!We are glad that you enjoyed your comfortable large rooms with sea view, friendly and professional staff.It was a pleasure hosting you and we hope to see you again soon.Best regards,

10/10 優異

Timothy

讚好:整潔度、職員與服務和住宿狀況
Enjoyable stay
於 2024 年 4 月住了 3 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年4月29日的回應
Dear Timothy,Thank you so much for your comment. We are very happy that you found the time to rate us with the highest score.We hope you will want to return soon.Best regards,

10/10 優異

Andrew

讚好:整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 4 月住了 4 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年4月25日的回應
Dear Andrew,Thank you so much for the kind review!!We are very pleased to read that you had a great time at the Illa d'Or.Thanks again for choosing to stay with us and we can’t wait to welcome you back.Best regards,

10/10 優異

Paul

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful location and lovely place to stay. Just two minor gripes - 1. only option to eat after 1830 is in the fine dining restaurant, which isn’t really suitable for families 2. Sofa bed in the apartments could do with upgrading (my back’s not in a good way). Wouldn’t stop us going back though as the hotel is a lovely relaxing place to spend your time and well positioned for a short walk to the restaurants at the port, whilst being far enough away to be isolated from the hustle, bustle and noise.
於 2024 年 4 月住了 5 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年4月10日的回應
Dear Paul,Thank you very much for the kind review!! We are delighted to read that you had a great time at Illa d'Or even though your back is somewhat sore, we will take your opinion into consideration. Thank you again for choosing to stay with us, and we look forward to welcoming you back.Sincerely,

10/10 優異

Tom

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Brilliant stay. Ordered cycles from company recommended by the hotel . Staff excellent couldn’t do enough for you. Will be staying again.
於 2024 年 3 月住了 5 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年4月6日的回應
Dear Tom,Thank you so much for spending your holiday time with us and for sharing your experience online.We look forward to your next visit!Sincerely,

10/10 優異

thierry (Morainvilliers)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Très bon séjour Une recommandation spéciale pour le personnel. La gentillesse et le service sont parfait. Le restaurant est délicieux.
於 2024 年 3 月住了 2 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年4月2日的回應
Cher Thierry,Merci beaucoup pour la gentille critique ! Nous sommes très heureux de lire que vous avez passé un excellent moment à l'Illa d'Or et de mentionner notre grande gentillesse et service.Cordialement,

8/10 不錯

Dusan

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 8 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年4月1日的回應
Dear Dusan,Thank you for reviewing your stay at the Illa d'Or!!!

10/10 優異

Sebastian Robert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr freundliches und aufmerksames Personal. Eine wunderschöne Lage und ein schönes Hotel.
於 2024 年 3 月住了 9 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年3月27日的回應
Liebe Sebastian,Wir lieben Ihre Bewertung und schätzen es, dass Sie Hotel Illa d'Or gewählt haben! Es ist uns eine Freude zu wissen, dass wir Ihre Erwartungen für einen angenehmen Aufenthalt übertroffen haben. Passen Sie auf und wir hoffen, Sie bald wieder willkommen heißen zu dürfen!Beste Grüße,

10/10 優異

boris

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
sehr gut
於 2024 年 3 月住了 8 晚
Hipólito Orejuela Subdirector Hotel Illa d'Or 於 2024年3月25日的回應
Liebe BorisVielen Dank, dass Sie sich die Zeit genommen haben, um Ihre Bewertung zu verfassen, und dass Sie uns so treu sind!Mit freundlichen Grüßen,

10/10 優異

Helmut

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Extraordinary. Friendliest staff, great food and grandiouse place directly at the Sea.
於 2024 年 3 月住了 13 晚
Hipólito Orejuela Subdirector Hotel Illa d'Or 於 2024年3月25日的回應
Dear Helmut,We are happy to read that you liked our setting and pleasant staff...and most important that you had an excellent holiday with us.Thank you for being our guest!Looking forward to seeing you again soon.Kind regards,

10/10 優異

Birgit

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Hipólito Orejuela Subdirección Hotel Illa d'Or. 於 2024年3月25日的回應
Dear Birgit,Thank you so much for the nice review, we really appreciate you being a loyal customer!!!

10/10 優異

Jonatan

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊, 商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Espectáculo de hotel lo recomiendo a todos los seres presentes de este mundo el mejor hotel de palma y de Mallorca
於 2024 年 3 月住了 1 晚
Hipólito Orejuela Subdirector Hotel Illa d'Or 於 2024年3月16日的回應
Estimado Jonatan¡¡¡Muchas gracias por la reseña de 5 estrellas!!!¡Apreciamos su lealtad y esperamos verlo nuevamente muy pronto!Atentamente,

10/10 優異

Jose (North bethesda)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice place, totally worth the money. Staff are super nice, food options are great, the spa service are excellent.
於 2023 年 11 月住了 3 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年11月14日的回應
Dear Jose;Thank you very much for your time writing us a review.It makes us really happy reading you had a good time and the staff was up to the level.We hope to welcome you again in the future.Yours sincerely.

10/10 優異

Claire

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a lovely hotel. The views are spectacular, the staff were all so friendly. We were particularly impressed by the buffer breakfast. Best we’ve ever had. Thank you for a wonderful stay and see you next season x
於 2023 年 10 月住了 1 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年10月21日的回應
Dear Claire:We want to thank for sharing such a lovely review, we are really happy to read we met your expectations, surely our kitchen staff will be happy to know. about their breakfast.It would be a pleasure to host you again in the future.Yours faithfully,

10/10 優異

Nicolas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!
Eduardo was efficient and very welcoming at check-in. Breakfast service (tea/coffee) was very slow but the offering and selection was excellent!
於 2023 年 10 月住了 1 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年10月12日的回應
Dear NicolasThank you so much for posting this nice review about your holidays at Hotel Illa d'Or. I will make sure that Eduardo at the front desk recieves your words. Looking foward to welcome you back. Best Wishes,

8/10 不錯

Adam James

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Great hotel, have stayed several times, but never get the Expedia Gold Membership VIP offers as stated at the time of booking.
於 2023 年 10 月住了 7 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年10月10日的回應
Dear Mr. James:Thank you very much for writing us a review.We are glad to read you like the hotel and you visited us several times.Please, apologize us regarding the Expedia VIP issue, it's a thing we requested to remove and depending on the booking date, some reservations were'nt included anymore.It would be nice to welcome you back in the future.Yours sincerely.

10/10 優異

robert

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Superb
Stayed in apartments, couldn't fault it, staff fantastic, BA cancelled flight home staff sorted extra night and courtesy room for later showers etc no issues. Breakfast absolutely superb, omelette lady is a wizard with the eggs. Back soon as we can.
於 2023 年 10 月住了 5 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年10月9日的回應
Dear Robert Thank you so much for writing this nice review about your stay with us.I am really happy to read that you enjoyed your holidays and above all Matilde's breakfast show cooking.Looking foward to welcome you back. Best Regards,

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A great hotel stay
A great location with a very nice hotel and a service-oriented staff to attend to our needs. We really enjoyed Ill D'Or and we'll go back
於 2023 年 10 月住了 4 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年11月1日的回應
Dear James:First of all I want to thank you for sharing your experience with us.It makes us feel proud reading that our staff made you feel well attended.I would a pleasure to host you again in the future.Yours sincerely.

6/10 一般

Gillian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Check in - the receptionist was disinterested, told us the bare minimum, no upgrade or vip options offered (even though these were advertised on Expedia). No refreshments offered. No help with luggage. No offer to store our golf clubs in the storage room downstairs (until the 2nd or 3rd day when we were coming back from a golf trip). Room - Room on 3rd floor, at the back of the hotel very small - it was the one we’d booked, but having stayed at other luxury accommodation we were still slightly surprised at quite how small it was. No full length hanging space in the wardrobe, no space to store our empty luggage and the bathroom was basically a small shower room. The room was boiling hot when we entered as the air conditioning hadn’t been switched on ready for us. Swimming pools - pool area was clean and tidy and pool was clean and a good temperature, but not enough sun beds for all guests. The sun beds in front of the hotel overlooking the bay are all ‘reserved’ with towels by 8am and the small pool at the side of the hotel doesn’t get any sun until after noon (in September) and gets no air/breeze so is terribly hot. Overall feeling about the hotel is that on the surface it looks beautiful but sadly we were somewhat underwhelmed by it. We have stayed at a number of luxury/boutique hotels and this just missed the mark, which is a shame as I expect that for their ‘regular’ customers they go the extra mile.
於 2023 年 9 月住了 5 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年9月30日的回應
Dear Gillian:First ot all we want to thank you for leaving us a review.We apologize for not meeting your expectations in so many matters.We are sorry the missunderstood with Expedia, you were offered something we do not offer any more, that was explained to them many time ago.I would like to think that the bell boy wasn't available on your check in because normally we offer this service to our guests.Air conditioning is off when the guest is not in the room but it turns on when you introduce the card oin the slot on the wall.We have 3 different sunbeds areas, clearly not enough on your case.Please excuse that the facilities were not sized appropriately for your maximum comfort.Yours sincelery.Marc Fluxà Cabrer.

6/10 一般

nigel

讚好:整潔度、設施服務和住宿狀況
Location perfect. Quiet lovely views and pine walks. Hotel clean and safe. Room allocated tiny twin, which should have been a double, at back of hotel with view of huge extractor and noisy air con unit. Outside door cleaning cupboard door always open. Didn’t ask to move as only stayed one night. Reception rude and unhelpful on arrival. Eve food on restaurant terrace and breakfast was excellent. Service very good. But bar food and drinks were dreadful. Salads very dry and club sandwich soggy. Cocktail worst I’ve ever had. However the location and view was gorgeous. Hotel ok for a short break but wouldn’t personally stay for longer as the offering is inconsistent. Unfortunately it put me off using the spa.
於 2023 年 9 月住了 1 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年9月19日的回應
Dear Nigel:Thank you very much for sharing your experience with us.We really feel sorry to read we weren't able to meet your expectations.The head of every department has been informed about the issues you describe in order to find a reason and avoid this dissapoinment on future guest.Please accept our deepest apologies.Yours sincerely.

10/10 優異

John

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
As always an absolutely fantastic stay at our favourite place!
於 2023 年 9 月住了 7 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年9月9日的回應
Dear JohnThank you for the time you have taken to write and dedicate us this nice words.We look forward to welcome you back.Yours sincerely,

8/10 不錯

Sarah

於 2023 年 8 月住了 7 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年9月30日的回應
Dear Sarah:Thank you very much for rate.Yours sincerely..

10/10 優異

Mia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年9月8日的回應
Dear Mia Thank you for posting this 10 by 10 review, we are really gald to know that you enjoyed and loved your stay at Hotel Illa d'Or. Looking foward to welcome you back. Sincerely,

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Located in a quiet area of Pollença, this hotel is highly recommended. Great breakfast and hotel facilities - we can’t wait to return.
於 2023 年 8 月住了 5 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年9月8日的回應
Dear Guest Thank you for posting such a nice review. We are so glad to know that you enjoyed your stay and that you are already planning to comming back; we will be delighted to welcome you back. Sincerely,

10/10 優異

Eva

於 2023 年 9 月住了 3 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年9月30日的回應
Dear Eva;Thank you very much for giving us the best score.Yours sincerely.

10/10 優異

Georgina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is directly on the sea.
於 2023 年 8 月住了 6 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年9月1日的回應
Dear Georgina Thank you so much for posting and score your experience at Hotel Illa d'Or. We are happy to know that you enjoyed your stay. Looking foward to welcome you back.Your Sincerely,

10/10 優異

Rachel

於 2023 年 8 月住了 5 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年9月16日的回應
Dear Rachel;Thank you for posting this 5 stars review, we are really glad to know you enjoyed your stay with us and we are looking foward to welcome you back. Yours Sincerely,

10/10 優異

alexander

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 6 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年9月1日的回應
Dear Alexander Thank you for posting this 10 out of 10 review, we are so happy to know that you had such a nice holidays with us. We look foward to welcome you back. Best Regards,

10/10 優異

Isabelle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 6 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年8月16日的回應
Dear IsabelleThank you for posting this 10 by 10 review, it makes feel really happy to know that your stay exceed your expectations. We are looking foward to welcome you back. Kind Regards,

10/10 優異

Lester

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms were outstanding- modern, stylish and very well equipped. Food excellent in main breakfast restaurant and La Terrassa. Lovely position at end of bay- quiet but accessible to main resort.
於 2023 年 8 月住了 4 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年8月11日的回應
Dear LesterThank you for giving us the maximum score and share your experience with us.We are really glad to know that you loved and enjoyed the gastronomy that we offer and the hotel location. We look foward to welcome you back in an early future.Sincerely,

10/10 優異

Anna

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Allting var underbart! Vi kommer tillbaka nästa sommar.
於 2023 年 7 月住了 4 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年7月31日的回應
Dear AnnaThank you for rating and posting your experience at Hotel Illa d'Or, we are really glad to know that everything from he hotel exceed your expectations, we are looking foward to welcome you back next season.Please do not hesitate to contact us if you any special request during your next booking process.Yours Sincerely,

10/10 優異

Razan

讚好:整潔度、職員與服務和住宿狀況
Our stay at Hotel Illa d’Or was great. Our view from balcony, morning breakfasts were all divine. We had issues with our AC unit not cooling the room down, they brought a tech immediately who explained that due to the high heat and surge on electricity it may take some time. The hotel is located along the pine walk which is a boardwalk along the sea which has numerous restaurants and shops. Our only qualm was with the jaccuzzi, sauna and steak room. Jaccuzzi was actually cold, and per their policy sauna and steam room need to be activated on request- which we did on 3 single events and did not occur. These were minor hiccups as the rest of our stay was enjoyable.
於 2023 年 7 月住了 3 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年7月29日的回應
Dear Razan;Thank you very much for saring your experience with us.It makes us extremely happy reading you had a nice time, you enjoyed the hotel as well as the surroundings.We would love to host you agin in the future.Yours faithfully.

10/10 優異

Peter

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Fabulous location that allows you to move between the sea and the pool as you please. Excellent proactive service from all staff throughout our stay. Quality and cleanliness of rooms and facilities. Extensive breakfast buffet and excellent dining and drinking options throughout the day.
於 2023 年 7 月住了 7 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年7月29日的回應
Dear Peter:Thank you for taking you time into writing us a review.We are happy to read you liked our staff as well as cleanliness and facilities. The chef will be happy to read you had a nice breakfast.We would love to welcome you bakc in the future.Kind regards.

4/10 欠佳

Susan

親子同遊, 伴侶同遊
不滿:職員與服務和住宿狀況
The problem with this property was the lack of value for money. The room size is disappointing for 600 euros per night. There was no complimentary water in the room, bathroom accessories and towels poor quality. The restaurant was fully booked for 4 nights after we requested a table yet the need to book was not advised at check in. The TV room had a persistent bad smell ( very similar to urine) - the staff were made aware and seemed to be trying to find out what was causing it. Given the room was required to watch Wimbledon it was most unpleasant. Many guests were complaining about poor service, there were simply not enough of them at busy times. On the positive side: the staff very friendly and helpful, the breakfast food and range was excellent and the location of the hotel is very good. Sadly the overall experience was not worth the cost.
於 2023 年 7 月住了 7 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年7月19日的回應
Dear Mrs. Susan:Thank you very much for your time into writing us a review.We are sorry to read so clearly we did not meet your expectations.If I'm not wrong we spoke regarding the restaurant, it's true that in main season it's complicated to find a table.We are going to forward your comment abot the complimentary water a part from the minibar filled on arrival, as well we will look further in to the towels issue.It also makes us feel sorry reading you find the room small, I just double checked in Expedia's website and the room size appears in the room description. Would be nice to have known you dislike the room when you were here, we would been able to find another option.Once more time, thank you for your time and accept our deepest apologies for not meeting your expectations.Yours sincerely.

10/10 優異

Michael

於 2023 年 6 月住了 7 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年7月29日的回應
Dear Michael:Thank you for giving us the top score.We hope to host you again in the future.Yours sincerely.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年6月27日的回應
Estimado cliente:Muchas gracias por su tiempo para darnos la máxima puntuación.Esperamos acogerle de nuevo en el futuro.Reciba un cordial saludo

10/10 優異

Amanda

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The Hotel Illa D'Or was fabulous!
於 2023 年 5 月住了 5 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年6月8日的回應
Dear Amanda,Thank you for writing us this review. We are so glad to know that your experience at Hotel Illa d'Or exceed your expectations.Looking foward to welcome you back in the future. Yours Sincerely,

10/10 優異

Philip

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great accom in apartments with lovely pool & surroundings. Great breakfast. Good service throughout
於 2023 年 5 月住了 7 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年5月31日的回應
Dear Philip:We want to thank you for your time writing us a review.We are glad to read you had a nice time with us, that our facilities satisfied you and our breakfast was nice.I would love to welcome you again in the future.Kind regards.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fint hotell med engelsk touch på maten.
Fantastiskt läge med ett helt nyrenoverad hotell. Lunchmeny är väldigt Engelsk och bör väljas med omsorg.
於 2023 年 5 月住了 1 晚
Marc Fluxà Cabrer Dirección Hotel Illa d'Or 於 2023年5月31日的回應
Dear guest:Thank you very much for your time for writing us a review.I'll inform to our chef about the suggestion regarding the breakfast.I hpe to welcome you again in the future.Kind regards.

10/10 優異

Angela

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 8 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年5月31日的回應
Estimada Ángela:Muchas gracias por darnos la máxima puntuación.Esperamos saludarla de nuevo en el futuro.Reciba un cordial saludo.

10/10 優異

Gary

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tenth time Plus (enough said).
As good as ever
於 2023 年 5 月住了 11 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年5月24日的回應
Dear Gary,Thank you for taking the time posting this nice review.We are very pleased that the experience has exceeded your expectations.Thank you very much for posting these beautiful photos of the views of the hotel.We hope to welcome you back soon.Kind Regards,

8/10 不錯

Marie-Louise

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Charmigt hotell i Porto Pollença
Trevligt charmigt hotell man gärna återkommer till med god mat. Ligger precis vid strandpromenad med egen liten strand Rummen små men helt ok Städningen sen och lite slarvig
於 2023 年 4 月住了 5 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年4月19日的回應
Dear Marie Louise:Thank you very much for your time into writing us a review.We apologize for not meeting your expectations about the cleaning service, we will forward to the head of the department to avoid that happening again.I hope to be able to welcome you again in the future.Kind regards.

8/10 不錯

Andrew

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great but not that great
Wonderful hotel away from the hustle and bustle of Port de Pollença. Lovely room but was missing a few items we would have expected for the cost - complimentary bottled water, slippers and perhaps a decent coffee machine. Wi-Fi was patchy in the room which would have been a problem if we had to work, which unsurprisingly we didn’t! Staff we great and very accommodating especially with our bikes and associated equipment. Great for cyclists.
於 2023 年 4 月住了 3 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年4月18日的回應
Thank you for taking the time to write us a review of your recent stay at the Illa d'Or. It's good to know about things that you disliked, all the feedback helps us to improve.We hope to welcome you back soon.

10/10 優異

CRAIG

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A great hotel with staff who ensure you are well cared for and make you feel special. We have visited on many occasions and always have a wonderful time. Rooms are spacious and the food is excellent.
於 2023 年 4 月住了 9 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年4月18日的回應
Thank you so much for the great review and for keep coming back. We are happy to read that you liked our setting pleasant staff and most important that you had an excellent holiday with us. Looking foward to see you soon.

10/10 優異

Beverley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel in a quiet and very scenic location. Fantastic food and super efficient and friendly staff. Will definitely return.
於 2023 年 4 月住了 3 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年4月16日的回應
Dear Beverley:It makes us very happy to read your nice words.I forward your comment to our colleagues, they will be quite happy to know they met your expectations.Looking forwar to welcoming you again in the future.Kind regards.

10/10 優異

Simon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very beautiful hotel in an amazing setting. Good service. Only downside was that I could hear everything from the Neighbor’s room, specially tv sound. I don’t know if it was a specific to my room or general issue.
於 2023 年 4 月住了 2 晚
Marc Fluxà Cabrer. Dirección Hotel Illa d'Or. 於 2023年4月16日的回應
Dear Simon:Thank you very much for your time into writing us a review.We are glad to read you liked our facilites and service.It's a shame you could hear neigbor sounds, being a building built in 1929, it's possible that at some points from the hotel, walls are not thick enough to avoid that to happen.Would be nice to welcome you again in the future.Kind regards.

10/10 優異

Gina

讚好:職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 2 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年5月13日的回應
Dear Gina,Thank you for giving us the highest rating. We are glad to know that you enjoyed your stay at Hotel Illa d'Or. We look foward to welcome you back in the future.Yours Sincerely,

6/10 一般

Stefan

於 2023 年 4 月住了 8 晚
Marina Guasp Truyol. Dirección Hotel Illa D'Or. 於 2023年5月13日的回應
Dear Stefan,Thank you for sharing your review.We are very sorry that we have not met all your expectations.We hope to have the opportunity to serve you again in the future. Best Regards,