Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
good location approx 10-minute walk to canyon lodge. property needs maintenance, shower clogged, dishwasher did not work, the heating unit needs repair, the refrigerator needs repair, additionally, unit was not cleaned properly when we arrived. Called with concerns, very nice and apologetic on phone. sent someone out immediately which we appreciated. however nothing was resolved/repaired. they did override the heating system so we could turn it on or off but never came back to change air filter. They also started the dishwasher but it again stopped minutes into the cycle. I called the next day to let them know the dishwasher was still not functioning and requested extra dish towels if they were not going to repair it. Again the response was nice on the phone yet they never followed thru. We just used the bath hand towels in the kitchen. I have reserved with mammoth reservations in the past and all has been wonderful. We are assuming with it being high season and covid, they were just overwhelmed. Regardless, the property owner should make the investment to repair/replace as well as a thorough cleaning top to bottom. As is the price does not reflect the quality of the stay. The good news is all can be remedied easily.