I'll get the basics out of the way first, then explain the above...
First off, the condo is great: fully stocked with everything you might need from cookware to spices, from tons of extra towels and sheets to DVDs and a Smart TV.
A few things to note: not a good place for the frail, as the bedrooms are up stairs, with the 3rd loft bedroom being on a 3rd floor. I think it was also mentioned previously that the sun shines in pretty strong as soon as it's up so be ready to get up early if you're a light sleeper (unless like us you brought eye masks). If you are larger in stature you may find the upstairs (master bath) shower to be a tight squeeze...the garage and patio are also on the smaller side, but adequate (my full size pickup didn't fit, but all are gear did just fine!).
Now onto Jack and Irene...they're great. I had to contact them late in the day on our arrival day due to an issue with the refrigerator. They quickly had a service tech out to check it out, and he ended up being able to make the repair...but she told me had he not they were prepared to either have us move to their friend's cabin, or drive out a new unit. That was impressive, IMHO. There was also a possible issue with the cable going from the DVD player to the TV and Irene was prepared to call into a few shops the following morning to pay for a new cable that I could easily pick up at the local shop. Also impressive...
So, you know how there's those places you go (restaurants, bars, car repair, etc) that, while they might not be PERFECT for one reason or another, but the SERVICE is spot on? This is one of those places.