Saitama Manga Hall Hotels

"Location is near to many eateries and linkages to Shinjuku station. 15 mins walk to Shinjuku Station and Express Bus Terminal. Rooms are small. The room was stuffy and aircon central control. Needed a fan to ventilate the room. "

"Great location & excellent staff "

"Great location but small, dated rooms and extremely difficult to get to the hotel entrance or parking via car due to traffic in the area. "

"Muy lindo, cómodo, limpio y con excelente ubicación. "

"Very clean Location is 7 stop from downtown"

"This was my least favorite hotel in Japan. It seemed like a very large convention type hotel that was very impersonal. It felt very cold and lacked the Japanese hospitality. The rooms were outdated and overpriced for what you get. The staff were not so friendly as we came to expect based on staff from the other hotels we stayed at in Japan. I think if you are coming to Tokyo, I recommend staying in Shibuya instead of Shinjuku. We chose the hotel based on the reviews. I was hoping to end out Japan trip staying at this highly rated hotel and was so DISAPPOINTED! I would have loved to end our trip at one of the other hotels we stayed at in Tokyo and Kyoto. I would NOT recommend Keio Plaza hotel. "

"Staff was friendly, breakfast buffet limited. Doesn’t accommodate for specific dietary restrictions especially gluten free and dairy free or vegan. "

"Amazing place to stay! "

"The prompt for this asks to write a review to help travellers plan better. My advice to plan better and have a more enjoyable experience in Tokyo is to NOT book this hotel. I have just left and not slept for a week. The sirens, alarms and noise from outside is overwhelming and carries on all day and night. It feels like your window is always open. The staff were extremely rude and not helpful at all. They didn’t clean our room when we put the sign up on the door, advised that we can bring down our own rubbish and one time only made up our bed rather than change the sheets. The rooms are tiny and the pillows are so bad that I’m going to have to pay thousands of dollars just to repair my neck. When I asked for a soft pillow they said they didn’t have any. When issues were raised, we were only offered a refund if we left by 11am that day which we couldn’t because we had booked an activity. I’ve slept on airport floors, at bus stations, party hostels and I even caught bed bugs once in Spain whilst travelling and this hotel is without a doubt the worst place I’ve ever been with the poorest customer service. Please do yourself a favour and never come here. The reviews are not accurate which has gotten me to truly believe the staff or manager there must be writing them themselves. Awful awful awful. "