高級客房 | 房內夾萬、書桌、遮光窗簾/窗簾、熨斗/熨衫板

馬卡蒂皇冠麗晶酒店的評價

4 out of 5
馬卡蒂皇冠麗晶酒店
1026 A. Arnaiz Avenue, San Lorenzo Village, Makati, Manila

評價

6.6
10 分評分,優異;468 則評價中有 67 則" "
8 分評分,不錯;468 則評價中有 148 則" "
6 分評分,一般;468 則評價中有 143 則" "
4 分評分,欠佳;468 則評價中有 65 則" "
2 分評分,很差;468 則評價中有 45 則" "

7.0/10 

整潔度

7.2/10 

職員與服務

6.0/10 

設施服務

6.2/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

WEI LIEN

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
早餐種類太少
於 2019 年 10 月住了 3 晚

8/10 不錯

Crystal

商務旅客
讚好:整潔度、職員與服務和住宿狀況
地點方便,對面馬路是大車站,過兩個街口就有商場。 商場連接車站, 十分方便。 相對而言,旁邊是一條大馬路,直到晚上交通仍然十分繁忙,所以會比較嘈吵。
於 2019 年 2 月住了 3 晚
Jen 於 2019年5月27日的回應
Dear Crystal, Warm greetings from Makati Crown Regency Hotel! Thank you for choosing to stay with us. It is always a pleasure to have you here at the resort. We are overjoyed to know that you are satisfied with your stay. Indeed, our resort continues its quest to further improve its facilities and services to ensure that esteemed guests such as you would enjoy your stay. It is feedback like yours that drives us every day to do our utmost to serve our valued guests. We are looking forward to welcome you again at Makati Crown Regency Hotel. Sincerely Yours, Jenesis Marketing Communications Team 亲爱的水晶, 来自Makati Crown Regency Hotel的热情问候! 感谢您选择和我们在一起。在度假村,您一定会很高兴。我们很高兴知道您对您的住宿感到满意。 事实上,我们的度假村继续寻求进一步改善其设施和服务,以确保像您这样受尊敬的客人享受您的住宿。像你这样的反馈驱使我们每天尽最大努力为我们尊贵的客人服务。 我们期待着再次光临Makati Crown Regency Hotel。 您忠诚的, Jenesis 营销传播团队

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 1 晚

8/10 不錯

CHUNG-MING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
早餐實在不好!
早餐P600,實在太貴了,東西好少。我們住3人,有含早餐。多一位朋友用餐,問了一下,收了600。所以住宿者可以訂房要選有早餐的,因為價差差不多。若沒加早餐,就到mall裡去吃吧!隨便吃都比在旅館內吃好。

8/10 不錯

D. Cheung (Hong Kong)

不滿:客房舒適度
Good service
Convenient location but lots of renovation needed due to aging of hotel. Surprisingly a few cockroaches were found in my room this time ! Housekeeping should have taken note of it.

6/10 一般

D.Cheung (H.K.)

不滿:整潔度、住宿狀況和客房舒適度
酒店設施太舊
網絡太弱、淋浴間去水太慢

6/10 一般

Danny (Hong Kong)

殷勤服務
還會選擇入住,但酒店網絡太弱,需要改善。

6/10 一般

allen

不滿:整潔度、職員與服務和住宿狀況

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Shopping Mall
The location of the hotel is convenient, however the facitilites are too old and the wifi connection is weakness.

8/10 不錯

Christina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Reasonable price with good location
It is ok with its price. Location is good close to shopping malls.

8/10 不錯

Maribel

家人同遊
The hotel is near the malls, just a few minutes walk. Like the room - modern, clean, comfortable bed and good AC. The only downside was the small bathroom and deep step out of the bathtub. No handrail to hold on. Staff are friendly and helpful. Breakfast was good on our first day, but not on the second day.
於 2024 年 3 月住了 2 晚

10/10 優異

Aaron Toto

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
I like the place
於 2024 年 2 月住了 9 晚

6/10 一般

David

家人同遊, 多人同遊
讚好:整潔度
Convenient location and adequate room. Staff was polite but not accommodating when we requested to use the lounge during the evening.
於 2024 年 2 月住了 1 晚

10/10 優異

Marilyn

於 2024 年 1 月住了 3 晚

6/10 一般

Mylene

讚好:職員與服務和客房舒適度
Service is good
It’s better than the rest of budget hotels in makati. My room was okay however, the floor was dirty, seems like it was clean and also, sheets are old and look dirty, spotted a few stains. Service is very good, I was allowed to checked-in 2 hrs before the check in time. The staffs are all helpful and did a good service.
於 2024 年 1 月住了 1 晚

8/10 不錯

Mae

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Clean but lack of natural lighting
於 2023 年 12 月住了 8 晚

6/10 一般

Anna

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2023 年 11 月住了 2 晚

8/10 不錯

Loreto Jr.

於 2023 年 8 月住了 1 晚

4/10 欠佳

Gary

不滿:整潔度
於 2023 年 2 月住了 6 晚

4/10 欠佳

John

不滿:職員與服務、設施服務和住宿狀況
Dirty with cockroaches.
於 2023 年 2 月住了 1 晚

2/10 很差

Noel

不滿:職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 2 晚

2/10 很差

Abdullatif

商務旅客
Never again with Expedia I couldn’t stay and i was denied stay because I didn’t have a reservation, and Expedia ignored all my calls , Emails, and virtual chats, also they ignored the hotel calls. Now Expedia not responding my money back refund request
於 2022 年 7 月住了 1 晚

8/10 不錯

Ramon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚

8/10 不錯

Ruben Jr

於 2022 年 5 月住了 1 晚

6/10 一般

Jose Mari

於 2022 年 5 月住了 1 晚

6/10 一般

Rolden

於 2021 年 8 月住了 9 晚

8/10 不錯

Yoshiki

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice but cable tv doesn't work...
It was a quick and friendly checkin.Only disappointment was multinational cable tv which didn't work during my whole stay.
於 2020 年 3 月住了 1 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Yoshiki! Greetings from Crown Regency Hotel Makati! We wish to thank you for taking the time to let us know your experience with us. We are pleased that you were satisfied most especially during your check-in. For the issue regarding the cable, please know that we duly took note of this and we will forward this to the concerned department in order to fix this issue as soon as possible. We look forward to having you again!

6/10 一般

真實旅客

商務旅客
讚好:住宿狀況和客房舒適度
於 2020 年 2 月住了 4 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Sir/Madam! Thank you for taking the time to rate your experience with us at the Crown Regency Hotel Makati. We appreciate if you would tell us more about your stay. Please feel free to leave us a message on our Facebook page or at inquiry@crownregency.com We look forward to welcoming you back the soonest!

6/10 一般

真實旅客

讚好:整潔度和職員與服務
於 2020 年 2 月住了 1 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Sir/Madam! Thank you for taking the time to rate your experience with us at the Crown Regency Hotel Makati. We appreciate if you would tell us more about your stay. Please feel free to leave us a message on our Facebook page or at inquiry@crownregency.com We look forward to welcoming you back the soonest!

4/10 欠佳

June

讚好:整潔度和住宿狀況
不滿:職員與服務和客房舒適度
Good location but not recommended for family hotel
Staff is not helpfull, toilet not well clean and too small. Breakfast is not worth for what you pay.
於 2020 年 2 月住了 2 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, June! We have received your feedback regarding your stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in the discussions of our hotel’s enhancements. We look forward to having you again should your future travels bring you back to Makati.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 7 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Sir/Madam! Thank you for taking the time to leave a rating on your stay with us at Crown Regency Hotel Makati. We appreciate if you would tell us more about your experience. Please feel free to message us on our Facebook page or through email at inquiry@crownregency.com We look forward to having you again soon!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 2 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Sir/Madam! Thank you for taking the time to leave a rating on your stay with us at Crown Regency Hotel Makati. We appreciate if you would tell us more about your experience. Please feel free to message us on our Facebook page or through email at inquiry@crownregency.com We look forward to having you again soon!

8/10 不錯

真實旅客

於 2020 年 1 月住了 3 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Sir/Madam! Thank you for taking the time to leave a rating on your stay with us at Crown Regency Hotel Makati. We appreciate if you would tell us more about your experience. Please feel free to message us on our Facebook page or through email at inquiry@crownregency.com We look forward to having you again soon!

2/10 很差

真實旅客

商務旅客, 多人同遊
不滿:整潔度、職員與服務和住宿狀況
ウェブの情報とはだいぶ違っていた。看板は色あせ、エントランスには車が何台も停まっている間をすり抜けて入る感じ。ロビーも狭く四つ星とは思えなかった。シャワーはホースのない天井に固定されたものだけで、上手に身体を洗えず、お湯の出も悪かった。朝食バイキングの料理は非常に少なく、ベーコンもなく、パンもなかった。
於 2020 年 1 月住了 3 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Sir/Madam! We have received your feedback regarding your stay experience with us. Your comments have been duly noted and are taken with high regard as this helps us to consistently improve on the quality of our service. On behalf of the team, allow me to express our sincerest apology for the inconvenience you have encountered during your stay. Rest assured all necessary actions have been taken to address these concerns. We look forward to another opportunity to exceed your expectation.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I have read lots of negative review about the hotel before booking. The only reason that I have book is in this hotel is its nearby the malls that my son and I wanted to visit. And to my surprise the negativism reviews are not true! Staff are nice, kind and helpful. The building as they said as dilapidated is outrageous . Yes, there are obstructions here and there as they are upgrading their facilities but it is tolerable.. hence, I am very satisfied with our stay.. my son intact, told me if he gets to travel again alone, he would like to stay there..
於 2019 年 12 月住了 3 晚
Vic, Marketing Communications Team 於 2020年5月14日的回應
Good day, Sir/Madam! We have received your feedback regarding your stay experience with us. We are pleased that you enjoyed your encounters with our staff that ensured you of a perfect stay experience with us. We always strive to give our entire guest the best value for their stay and we are delighted that we exceeded your expectations. We look forward to welcome you back the soonest!

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
一人のお客を失ってしまった
清潔感と安心感があるビジネスホテル。朝食のバイキングは朝食付ではなかったので、9時頃出向いたのだが、主だった料理がなくなっていて、おまけに600ペソとられた。一つの不快なことが、ホテル全体や滞在の印象を大きく変えてしまう。 残念だけど、もう泊まることはないでしょう。
於 2019 年 12 月住了 2 晚

4/10 欠佳

KS (東京)

商務旅客
不滿:設施服務和住宿狀況
リノベ最中でジヌなどの設備使えず。ペンキ臭くて参りました。
於 2019 年 11 月住了 2 晚

2/10 很差

真實旅客

不滿:整潔度、設施服務和住宿狀況
於 2019 年 11 月住了 3 晚

2/10 很差

Maria Rowena

商務旅客
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

4/10 欠佳

真實旅客

商務旅客
讚好:住宿狀況
不滿:整潔度和客房舒適度
於 2019 年 11 月住了 1 晚

4/10 欠佳

Ryohei

商務旅客
不滿:職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚

2/10 很差

真實旅客

家人同遊, 伴侶同遊, 商務旅客
不滿:職員與服務
Be careful at this hotel. They have policies not explained to guests upon check in and then say we have to charge you according to “our policy” you never knew about or is displayed. Breakfast is a joke. Staff is just following owners/management directions so no one on site has the ability to make any concession or make the issue right. Make sure everything works in the room correctly as the mentality is a you broke, you pay attitude even if it was broken before by another guest. Use extreme caution as the little cheaper price for a room will come at a bigger cost with all their hidden policies. Beware!
於 2019 年 10 月住了 4 晚

4/10 欠佳

真實旅客

商務旅客
不滿:職員與服務
Very high deposit (Php3,000) was required by the hotel. (even 1 night stay) The hotel staff said it was regulated by the hotel manager. How the customer can enjoy for going out (sightseeing, shopping, food etc.) without Php 3,000 cash ? This is something wrong.
於 2019 年 9 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好:整潔度
特に悪いところはなし。ロケーションは良いので、安く取れれば非常に良い
於 2019 年 7 月住了 2 晚
Vic 於 2019年8月27日的回應
Dear Sir/Madam, We would like to thank you for choosing to stay at Crown Regency Hotel Makati. We appreciate that you haven't pointed anything particularly bad during your recent stay experience with us. Know that we are continually improving our facilities and services to be able to serve our esteemed guests like you better. - Victoria, Marketing Communications Team

4/10 欠佳

K (日本)

商務旅客
讚好:職員與服務
不滿:整潔度和住宿狀況
お湯が出ない。 清掃をしてもらったら部屋に水たまりが出来ていた
於 2019 年 6 月住了 2 晚
Jen 於 2019年7月22日的回應
Dear K, Warm greetings from Crown Regency Hotel Makati! Thanks for choosing to stay with us. We very much appreciate the time and effort you have spent to share your feedback. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Moreover, we would like to thank you for bringing this matter to our attention. Allow me to express our deepest apology for the inconvenience this might have caused you during your stay. It is with your valued feedback that helps us improve on our services and facilities to meet your standards. Rest assured that we will take necessary actions as needed. We look forward to another opportunity to exceed your expectation. Sincerely Yours, Jenesis Marketing Communications Team K様 クラウンリージェンシーホテルマカティから暖かいご挨拶を! 私たちと一緒にいることを選んでくれてありがとう。あなたのフィードバックを共有するためにあなたが費やした時間と努力をとても感謝しています。私たちは一人ひとりの滞在で改善するよう努めているので、あなたのフィードバックは私達にとって非常に貴重です。また、この件についてご指摘いただきありがとうございます。ご滞在中にご迷惑をおかけしましたことを深くお詫び申し上げます。それは私達があなたの基準を満たすために私達のサービスと設備を改善するのを助けるのはあなたの大切なフィードバックです。必要に応じて必要な措置を講じるようにしてください。 私たちはあなたの期待を超えるもう一つの機会を楽しみにしています。 敬具、 創世記 マーケティングコミュニケーションチーム

10/10 優異

真實旅客

於 2019 年 5 月住了 1 晚
Jotham 於 2019年5月22日的回應
Dear Sir/Ma'am, Thank you for giving us a perfect rating, the thoughts and opinions of our guests are highly valued. We take the time to listen to your constructive comments, so we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. Hoping to have you with us again! Jotham

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly and courteous staff from reception desk to Housekeeping
於 2019 年 4 月住了 1 晚
Jotham 於 2019年5月20日的回應
Dear Sir/Ma'am, Thank you for giving Makati Crown Regency Hotel a very positive review. We are pleased that you had a delightful stay with us. The hospitality you received from our staff is what we want each and every one of our guests to experience. We hope to retain this type of service during your next visit. Sincerely yours, Jotham

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Its just across the mall and staff are so nice and friendly.
於 2019 年 4 月住了 2 晚
Jotham 於 2019年5月20日的回應
Dear Sir/Ma'am, Greetings from Makati Crown Regency Hotel! We would like to thank you for giving us a perfect rating. We hope to retain the same type of service we rendered to you during your next visit. Hoping to welcome you again! Jotham

8/10 不錯

John John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Jotham 於 2019年5月20日的回應
Dear John, Thank you for giving Makati Crown Regency a positive review. The opinions of our guests are highly appreciated. We take the time to listen to your constructive comments, so we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. Sincerely yours, Jotham

6/10 一般

真實旅客

讚好:客房舒適度
モールに徒歩1~2分★
最高に便利な場所でした。SMモールやグロリエッタに、徒歩1~2分で行けます。観光は、車がホテルに迎えに来てくれるので、滞在するのに最適です☆
於 2019 年 3 月住了 4 晚
Jotham 於 2019年5月20日的回應
Dear Sir/Ma'am Thank you for taking the time to compose your review Makati Crown Regency Hotel. We are pleased that you found convenience in the hotel's location. If there is anything that you think we should improve upon, do let us know. The opinions of our guests are highly appreciated. Yours truly, Jotham 親愛なるサー/奥さん レビューを作成していただきありがとうございます Makati Crown Regency Hotel。 私たちはあなたがホテルの場所に便利を見つけたことを嬉しく思います。 改善すべき点がある場合は、お知らせください。 ゲストの意見は高く評価されています。 敬具、 Jotham