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“Every time I stay in Y2 when I came to Manila. Hi love the location and service for aY2 hotel. But now this hotel was changed and became not friendly. When I asking the reason, the official response is new hotel policy. If it make the hotel better and more lovely, that you I’ll be good move. But it makes the hotel not so good as before. I didn’t enjoy my stay for this time and I may not go here anymore ”

“餐點適合台灣口味，唯獨房間設備老舊”

“帶公司員工來旅遊，連續住了四晚，這裡交通方便，早餐很豐富，房間很大，服務很好。大廳電梯旁賣的小點心，很有特色便宜又好吃。”

“Booked for a 4 guests and only provided 2 bath towels, had to call the receptionist and what more worst is no toilet paper on the washroom. So disappointed and not satisfied with the stay.”

“香格里拉是老牌的飯店，很寬敞舒適但設備稍顯老舊，床墊有點凹陷，可惜了！”

“I am very particular about hotel bathrooms, and I am very disappointed and dissatisfied with the bathroom in my room. Not only it is small, the water splatters on the floor outside the shower because the glass door is halfway open. The beds are comfortable, the pillows are not firm, towels are very old and over used. The towel are faded and the threads are coming off on the edges. The hotel staff are not very welcoming, they don't greet customers with a big smile, their faces has no emotions……

“Very good hotel. Great breakfast buffet. ”