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Reviews of Hotel Sogo Guadalupe

2 out of 5
Hotel Sogo Guadalupe
2195 EDSA, Guadalupe Nuevo, Makati, Manila

Reviews

6.6
Rating 10 - Excellent. 7 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 9 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 8 out of 38 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

9.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Stayed 3 nights in Aug 2022

6/10 Okay

Marites

Liked: Cleanliness, staff & service, property conditions & facilities
The room was so clean, overall im satified
Stayed 2 nights in Nov 2021

8/10 Good

Tessa Jean

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Mar 2020

8/10 Good

Otis

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
nice place but in cleaness not good the floor sticky why like that
Stayed 2 nights in Feb 2020

8/10 Good

Christopher

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Philip, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where I needed to be but the area isn't great
It was where I wanted to be in Manila but the area probably isn't for everyone. The hotel is well run with nice clean room although if you wanted your room cleaned you needed to ask the staff. The TV had limited cable channels and even porn if you want it.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room design and lighting. But we need to move on another room for Technical issue on the TV.
Stayed 1 night in Aug 2019

10/10 Excellent

charmelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i left my 2 gold rings inside astray and i feel so lucky that no one got interest on it and i can take it anytime...thank you sogo...
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, room rate very reasonable. Will use again.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

10/10 Excellent

Livingstone, Toronto...Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very clean and nice place ..
a very positive experience.....location close to every thing in manila..yet a very quiet place
Stayed 5 nights in Jun 2018

6/10 Okay

Muhd Azrul Hisham

Disliked: Staff & service
Stayed 2 nights in May 2018

10/10 Excellent

Sophia

Liked: Cleanliness, property conditions & facilities, room comfort
It would be helpful if the hotel have the reference number use by hotel.com to save us emailing them the details for those online booking done.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 11 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the reception are not suitable for customer service
Stayed 2 nights in Jun 2017

8/10 Good

Roy , Cebu Philippines

Liked: Cleanliness, staff & service, property conditions & facilities
Near British Embassy
The room was basic but it fitted our purpose as it was only a short stay for a good price. There was a lack of toilet tissue. Ordering food and drinks was easy and their policy of, if your order is not delivered within 10 minutes or its free, certainly works. The food was resonably priced and good. The staff were friendly and accommodating.

6/10 Okay

John Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for short stay.
Hotel Sogo won't have you expect so much from it. The only convenience is its free, highspeed internet, and its location. The rooms we stayed in weren't properly maintained and cleaned. Particularly, there was a suspicious stain on the chair in our room. The aux audio sustem was great though, you wouldn't have to bring your protable speakers if you'd like to listen to some tunes. Although the cables were worn and finicky to use. Room service was cheap, great, and quick though.

8/10 Good

Peter E.

Liked: Staff & service, property conditions & facilities, room comfort
There was hair in the comfort room floor. In the shower drain and behind the door. The mattress was worn out. #535. The hall way and elevator had a very bad smell. The hall on the 5th floor was very hot also. My wife and I visited Camp Benefacio. We went shopping also.

6/10 Okay

Reyficor C

Liked: Cleanliness
Location is good for travellers going to taguig and airport. The room is so clean. Noise from outside is tolerable. Staff is very accomodating. Price is affordable.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Service
Smelly Rooms when i get in. Cleaners didn't clean properly. Lobby is also smelly.

2/10 Terrible

ryan, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made ill by toxic paint fumes
Well interesting , no windows, the room next door was being painted, with toxic fumes that made me ill, asked to move and was told hotel was full on a Monday.( how likely is that) Run down inside, a huge hotel with no room to eat breakfast or dinner , room service is inside your room, every time you go to exit the staff ask, and this is every single time. "CHECKOUT" this gets really annoying after the first 5 times. Why do you ask guest every time they exit the door. No other hotel doesn't this. Why do you? Never again, If I want to checkout I will say.

10/10 Excellent

harry, Legazpi, Albay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpfull for disablet couples
Absolut great and helpful staff as we are: My wife in Wheelchair and I on Crutches. Thanks so much Harry & Gie,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was more than I expected considering the price. I was certainly a satisfied customer.

8/10 Good

Aira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Gloria B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stuffed were unfriendly . I got a hard time to check in and the place were I stayed was very loud. Nobody come to clean our room .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just an overnight stay,but I was misled after the on line booking,I choose the nearest hotel to the air port, they lead me to sogo Guadalupe, but the price is reasonable.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Airconditioning faulty
The aircondition was so noisy it was damaged from the inside. They should have fixed this long before someone booked a room. We could have asked for a transfer but we were shy since we noticed it an hour or so. Terrible!!!!

8/10 Good

Maria myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Raquel

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

2/10 Terrible

David, UK

Disliked: Staff & service, room comfort
Good location.Very poor customer service.
I staff at hotel could not confirm my I had paid through the Expedia site so they told me if I wanted a room I would have to pay them directly after an hour of disagreeing with the staff insisting that I had already paid through Expedia I finally got exhausted with my efforts put on my heavy rucksack and walked out on to the busy streets of Manila in search of someplace else to stay even though I had paid in advance for this hotel.The staff were very unhelpful and really left me in a difficult situation.Never again will I be back in a hotel sogo

6/10 Okay

Mel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
The hotel is good but the office staff are quite annoying because of their facial expressions. They don't look pleasing and accommodating. I appreciate more their room boys, janitors and crews. They really treat and greet well their customers.

6/10 Okay

Henri

Disliked: Cleanliness, staff & service, property conditions & facilities
nul nul à éviter
Arrivée facile les taxis connaissent.. je comprends mieux maintenant, à l'arrivée on n'écoute pas ce que vous dites et on vous donne un ticket comme à la sécu en France.. J'insiste et demande à quoi cela sert d'avoir réservé.. Ah vous avez une reservation, je leur donne le n° de reservation mais ils veulent la preuve donc je leur montre sur mon Latop la reservation, sourires et me demandent d'attendre.. 20 mns plus tard on me donne un kit de toilette et ma clé. Chambre sans fenêtre et il se trouve que la clim fonctionne très mal suffocant même après une heure Je signale sans effet. Je sors de l'hotel pour déjeuner, toujours le même problème de clim, Le soir je descent diner, et attends 25 mns qu'on daigne prendre ma commande .. En fait cet hôtel loue ses chambres 2h 4h 6h et ce sont des couples (de toute sorte) qui viennent pour passer du "bon temps". les chambres doivent être nettoyées régulièrement et devant la demande tout le personnel, accueil et maintenance est occupé par ce travail. vers 19h il y avait plus de 30 couples attendant dans le lobby une chambre libre.. j'arrive de force, à faire constater le problème de clim, on daigne enfin faire quelque chose, on me change de chambre .. dernier point devant prendre mon vol un matin de bonne heure, je demande s'ils peuvent imprimer ma carte d'embarquement "on n'assure pas ce service monsieur" m'a t'on répondu bilan nul nul et nul a eviter !
Stayed 2 nights in Dec 2017

2/10 Terrible

martin, utrecht

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
onbeschoft
Als klant ben je niks meer waard Personeel krijg je haast niet te spreken Zijn alleen maar druk met binnenhalen klanten die de kamer voor een uur willen huren 3 keer gevraagd om schoonmaken kamer en nieuwe handdoeken er word ja gezegd maar niet gedaan heb zelf maar handdoeken gekocht Met als logo so clean so good is het een slagzin die ze zelf niet begrijpen Waardeloos hotel

2/10 Terrible

Anna & Gaudy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hemskt.
dålig service, hemskt badrum, ac antingen på skitkallt eller av helt, inget mellanläge plus att den blåser på sängen och man får inget täcke, bara ett tunnt lakan. nej. de va inte ens värt de billiga priset. rekommenderas inte.