Charlotte Maple Brook Golf Club Hotels

"Beautifully clean! Check in was super simple and the lady working the desk was so pleasant! Room was gorgeous - we had a jacuzzi suite and it was beyond our expectations. Only wish we were there for more than just 1 night. Will definitely be back!"

"Very clean"

"The breakfast menu is the same all days. No fruits, only apples. The staff is very friendly and attentive, especially the chambermaids."

"This was the worst hotel experience I have ever had, even for just one night. The rooms were in terrible condition, with very poor lighting, and the bathroom drainage did not work. The entire room was extremely dirty and clearly not maintained properly. The front desk service was also very disappointing and unprofessional. What made the experience even worse was their handling of the security deposit, which felt dishonest and misleading. They would not respond properly to customer service calls and instead kept me on hold with music for a long time until I eventually gave up and ended the call."

"The room was very dated. The carpet is either very very old or very very dirty. No towel bar in the bathroom.the toilet is sooooo low to the ground, it was very heard to use. Staff was very accomodating. But this hotel needs a lot of updating!"

"They need to do a better job with cleaning rooms , we saw bugs bugs by the air conditioner. the pool does not look like they manage the clorine levels it looks dirty. "

"The staff was very pleasant so our first impression was nice. Our first room was so bad we needed to move. The 2nd room was barely tolerable but we were stuck. The Kitchen was usable & pots were provided but microwave needed to be wiped down as it still had fingerprints all over. The room was dirty around the floor edges - we did not want to be barefoot, the bathroom tub was rusty & old, the curtains were torn so light came thru. There was a smell in the hallway that another guest complained about and the staff simply used industrial cans of Febreeze to fix it & closed our hallway temporarily! There was trash in the stairwell that was never picked up in the 4 days we were there. Windows outside were falling apart. Our bathroom mirror would not stay on. It would randomly go off for a few seconds & then back on which was scary when showering and annoying when trying to do makeup. I would never go there again "

"We were there for graduation weekend which meant surge pricing and apparently minimal housekeeping. Room was dirty upon check-in with toothpaste residue on the mirror and console, and visible ???? On the carpet by the windows. We returned at 4 pm the next day and housekeeping hadn’t been to our room. I called the front desk and they promptly sent someone up to refresh everything. That was great. But, for $1000 a night, we should not have this. I will check out the Marriott or somewhere else next time."

"Job well done"