「We reserved a room a week in advance, only to find that when we arrived, the room we booked was given to the wrong person since we both had the same last name. The clerk didn’t bother to check the entire name. They only had one king bed room left and we had four people, so two ended up on the sleeper sofa. Because a king room was considered an upgrade, we weren’t given any discount. Extremely disappointed and will never stay there again.」
「We reserved a room a week in advance, only to find that when we arrived, the room we booked was given to the wrong person since we both had the same last name. The clerk didn’t bother to check the entire name. They only had one king bed room left and we had four people, so two ended up on the sleeper sofa. Because a king room was considered an upgrade, we weren’t given any discount. Extremely disappointed and will never stay there again.」
Kimberly