Chère Alida,Merci infiniment pour votre note parfaite ! Nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes. Votre satisfaction est notre priorité absolue, et nous sommes impatients de vous accueillir à nouveau dans un proche avenir. N'hésitez pas à nous contacter si vous avez des demandes particulières pour votre prochaine visite. À bientôt !Cordialement,Nesrine, Guest Relations Manager

Dear Judith,Thank you for giving us a perfect score! We're delighted to hear that you had a wonderful stay with us. If there's anything else we can do to make your future visits even better, please feel free to reach out. We look forward to welcoming you back soon!Best regards,Nesrine, Guest Relations Manager

Cher Romain,Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié notre hôtel ainsi que la qualité de notre personnel et de nos services.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien cordialement,Nesrine, Guest Relations Manager

Dear Iyabo,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay.We understand your preference for a high-floor room. Please note that all our jacuzzi rooms with balconies are situated on the first and ground floors. We allocated you a room on the first floor, which falls within the category of rooms you booked.Regarding the cleanliness issue in the shower room, please accept our sincerest apologies. Rest assured, we take cleanliness and maintenance seriously, and we will address this matter with our housekeeping team to ensure that such issues are promptly rectified.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more satisfactory experience.Best regards,Nesrine, Guest Relations Manager

Chère Anne-Lise Aurore,Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié notre hôtel et que notre personnel a répondu à vos besoins avec dévouement. Nous sommes également heureux que vous ayez trouvé notre nourriture abondante et bien présentée.Concernant vos préoccupations concernant les chambres supérieures avec balcon jacuzzi, nous tenons à vous assurer que nos jacuzzis sont nettoyés et désinfectés avant l'arrivée de chaque client pour garantir un séjour sûr et agréable. Nous sommes désolés pour les désagréments que vous avez rencontrés en raison du bruit du restaurant-bar indépendant situé à proximité. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.Cordialement,Nesrine, Guest Relations Manager

Dear Kelly,Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our staff, location, and variety of food choices contributed to making your experience memorable. We would be thrilled to welcome you back in the future!Best regards,Nesrine, Guest Relations Manager

Cher Cyril Fernand,Merci beaucoup pour votre évaluation parfaite ! Nous sommes ravis que vous ayez apprécié votre séjour. Nous espérons vous revoir bientôt !Cordialement,Nesrine, Guest Relations Manager

Dear LeAnn,Thank you for your review! We're delighted to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future!Best regards,Nesrine, Guest Relations Manager

Dear Rachael,Thank you for your rating.We appreciate your feedback, and we're glad your stay went well. Your satisfaction is our priority, and we're always here to welcome you with the same exceptional level of service.Looking forward to seeing you again soon!Best regards,Nesrine, Guest Relations Manager

Dear Frank, We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and would like to learn more about the aspects that fell short. Your satisfaction is our priority, and we're here to understand how we can improve.Feel free to share more details about the specific points that contributed to your rating so that we can take appropriate measures.

Dear Steven,Thank you very much for your perfect rating! We greatly appreciate your positive feedback. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.Best regards,Nesrine, Guest Relations Manager

Dear Jose Angel,Thank you very much for your excellent rating ! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Best regards,

Dear Anthony,Thank you very much for your excellent rating and recommandation! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.Best regards,

Chère Geraldine, Merci pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre bel hôtel et que vous avez aimé son emplacement pratique. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour agréable dans le futur. Cordialement,

Dear Nisha,Thank you very much for your excellent rating!We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.Best regards,

Dear Nadine,Thank you for your glowing review! We're thrilled you enjoyed your experience with us and appreciated our service, food, and facilities. We look forward to welcoming you back soon!Best regards, Nesrine, Guest Relations Manager

Dear Daniel, Thank you for your wonderful review!We're thrilled to hear that you thoroughly enjoyed your week with us. It's fantastic to know that you found our location convenient for exploring the old town and that you enjoyed the vibrant atmosphere. We're delighted that you appreciated the food offerings and found our staff helpful.We're grateful for your kind words and hope to welcome you back for another fantastic stay in the future!Best regards, Nesrine, Guest Relations Manager

Dear Maria,Thank you for your excellent review!We're delighted that you enjoyed our prime location and peaceful atmosphere. Our staff are thrilled to hear your kind words and are grateful for your commendation.We hope to welcome you back for another wonderful stay soon!Best regards,Nesrine, Guest Relations Manager

Dear Graham,Thank you for your stellar review!We're thrilled to hear that you thoroughly enjoyed your 5-night stay with us. Our team works hard to provide exceptional service, and we're delighted that you found them friendly and accommodating. It's great to know that you appreciated our cleanliness standards and the variety of food options available.We appreciate your kind words and hope to have the pleasure of welcoming you back soon!Best regards,Nesrine, Guest Relations Manager

Dear JOSE MARIA, Thank you for your feedback, and we're delighted to hear that you enjoyed your stay at our hotel. We're pleased to hear that you found our staff to be friendly and efficient, and that you were able to enjoy the convenient location of our hotel.We look forward to welcoming you back in the future, and we hope that your next visit will be even more enjoyable.Best regards,Nesrine, Guest Relations Manager

Chère Estelle,Merci pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre bel hôtel et que vous avez aimé son emplacement pratique près des souks tout en offrant une atmosphère paisible.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour agréable dans le futur.Cordialement,Nesrine, Guest Relations Manager

Cher Patrick,Un grand merci pour votre note parfaite ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous espérons vous revoir bientôt pour une nouvelle expérience agréable.Cordialement,Nesrine, Guest Relations Manager

Dear Folashade,We're sorry to hear that your experience at our hotel did not meet your expectations. Our hotel welcomes guests of all ages and nationalities, and we do not have any preferences regarding age groups. Regarding the smell in the lobby areas, rest assured, we have already initiated measures to investigate and resolve this matter promptly.While we're pleased to hear that you found the rooms clean and the food satisfactory, we regret that you would not choose to stay with us again. Best regards,Nesrine, Guest Relations Manager

Chère Delphine,Nous sommes ravis d'apprendre que vous avez passé un séjour inoubliable parmi nous et que vous avez apprécié la gentillesse de notre personnel, ainsi que nos installations, notamment la piscine et le spa. Votre recommandation signifie beaucoup pour nous et nous sommes reconnaissants pour vos aimables paroles. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage à Marrakech.Cordialement,Nesrine, Guest Relations Manager

Hello Håkan,Thank you so much for the perfect rating! We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again very soon.Best regards,Nesrine, Guest Relations Manager

Dear Clare,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic five-night stay with us. It's great to know that you enjoyed the comfortable room, delicious food, and friendly service. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Nesrine, Guest Relations Manager

Dear Sally,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location, food, and pool area to your liking. It's wonderful to know that our staff contributed to creating a fantastic atmosphere for you. We appreciate your recommendation and look forward to welcoming you back for another relaxing stay!Best regards,Nesrine, Guest Relations Manager

Dear Claire Lanigan, Thank you for your 5-star review! We're delighted to hear that you had an amazing experience with us, especially during Valentine's Day. We look forward to welcoming you back soon for another fantastic stay!Best regards,Nesrine, Guest Relations Manager

Dear Anna,Thank you for the perfect rating and kind words! We're thrilled you enjoyed our peaceful location, lovely garden, heated pool, and delicious food. Looking forward to welcoming you back soon!Best regards,Nesrine, Guest Relations Manager

Dear Steven,Thank you for sharing your feedback with us. We'd like to clarify that our hotel is rated as a 4-star property, and we never claim to be a 5-star establishment. Regarding the check-in and checkout procedures, they are clearly outlined in our fact sheet and follow international standards, with check-in at 3:00 pm and checkout at 12:00 pm.We're glad you enjoyed the food and found it to your liking. As for the issue with bathroom maintenance, we apologize for any inconvenience caused. We checked our logbook and couldn't find any complaints about the room from your side. However, had you informed us about the technical problems during your stay, we would have been able to address them immediately.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to better serve you in the future.Best regards,Nesrine, Guest Relations Manager

Dear Rolf,Thank you for taking the time to rate our hotel. We appreciate your feedback. If there are specific areas where we can improve and make your experience even better, please feel free to share them with us.Best regards,Nesrine, Guest Relations Manager

Cher Maxime,Un grand merci pour votre évaluation parfaite de 5 sur 5 ! Nous sommes ravis que vous ayez apprécié votre séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage.Cordialement,Nesrine, Guest Relations Manager

Hello Steven,We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and would like to learn more about the aspects that fell short. Your satisfaction is our priority, and we're here to understand how we can improve.Feel free to share more details about the specific points that contributed to your rating so that we can take appropriate measures.Best regards,Nesrine, Guest Relations Manager

Dear Ravi,Thank you for your positive review. We're pleased you enjoyed your stay.Regarding the air conditioning, please note that we use a centralized system that operates as heating during the winter season and cooling in the summer season. We appreciate your understanding and resourcefulness in managing the situation.We hope to welcome you back for another enjoyable stay.Best regards,Nesrine, Guest Relations Manager

Dear Vivek,Thank you for taking the time to share your wonderful experience! We're thrilled to have exceeded your expectations, and it's heartening to know that you enjoyed the exceptional service, delicious food, and the special touches for your anniversary.We look forward to welcoming you back for a longer stay!Best regards,Nesrine, Guest Relations Manager

Dear Ajay,We're sorry to hear that your experience didn't meet your expectations. We value your feedback and hope to have the opportunity to offer an improved experience on a future visit.Best regards,Nesrine, Guest Relations Manager

Cher Erick,Un grand merci de nous avoir attribué une note parfaite de 10 sur 10 ! Nous sommes ravis que vous ayez passé un excellent séjour. Nous avons hâte de vous accueillir à nouveau lors de votre prochain voyage.Cordialement,Nesrine, Guest Relations Manager

Dear Parveen,Thank you for your positive review! We're delighted to hear that you had a great experience at our hotel and found our staff to be helpful. We look forward to welcoming you again in the future.Best regards,Nesrine, Guest Relations Manager

Dear Sarah,Thank you for your feedback. We're glad you enjoyed our central location, friendly staff, and the variety of food choices. We appreciate your comments on the decor and facilities, and we'll take them into consideration for improvements.We hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,Nesrine, Guest Relations Manager

Dear Phillip,Thank you for the fantastic 10/10 rating! We're thrilled that you had such a positive experience during your stay. If you have any comments or suggestions you'd like to share, we'd love to hear them.Looking forward to welcoming you back in the future!Best regards,Nesrine, Guest Relations Manager

Cher Mondher,Merci infiniment pour votre note parfaite de 10/10 et vos commentaires positifs sur notre bel emplacement, notre bon service, et nos normes élevées de sécurité et propreté. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Nesrine, Guest Relations Manager

Dear Frazer,Thank you for rating us . We appreciate your feedback. If you have any specific suggestions or detailed comments, we'd love to hear them to further enhance your experience. We look forward to welcoming you again for an even better stay.Best regards,Nesrine Guest Relations Manager

Cher Manuel,Merci beaucoup pour vos éloges ! Nous sommes ravis d'apprendre que vous avez passé un séjour génial, que l'équipe était très sympa, le service agréable et les chambres impeccables. Nous sommes impatients de vous accueillir de nouveau pour créer plus de souvenirs mémorables !Cordialement,Nesrine Guest Relations Manager

Dear Zoe,Thank you for your glowing review! We're delighted you had a fantastic stay and enjoyed our incredible staff, beautiful hotel, and ideal location. We look forward to welcoming you back.Best regards,Nesrine Guest Relations Manager

Cher Nicolas,Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que vous ayez apprécié notre rapport qualité-prix.Nous espérons que vous avez passé un agréable séjour et que nous aurons le plaisir de vous accueillir à nouveau.Cordialement,Nesrine Guest Relations Manager

Dear Karen,Thank you for sharing your feedback. We appreciate your compliments on our garden and staff. We apologize for any inconvenience with your room placement, and rest assured that we do not discriminate based on gender. Your concerns are noted, and we'll address them to enhance the experience for our guests.We hope to welcome you back for an improved stay.Kind regards,Nesrine Guest Relations Manager

Dear Anonymous,Thank you for your 10/10 rating! We're thrilled you enjoyed our hotel's excellent location and reasonably priced accommodations. We appreciate your positive comments about the food. Looking forward to welcoming you back!Best regards,Nesrine Guest Relations Manager

Cher Alain,Un grand merci pour votre note parfaite de 10/10 ! Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau.Cordialement,Nesrine Guest Relations Manager

Dear Victoria ,Thank you for your fantastic 5 out of 5 rating! We're delighted to hear that your experience met your expectations. We look forward to welcoming you back for another great stay.Best regards,Nesrine Guest Relations Manager

Chère Brigitte,Un grand merci pour votre évaluation parfaite. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau bientôt.Cordialement,Nesrine Guest Relations Manager