Mascota Spa Hotel

"I love this property. It is so clean and the staff is so helpful and friendly."

"Room damp with musty smell Pool in shade until 11:30 am Swim up bar always in shade Poor night life Entertainment over by 10:00 pm"

"Todo muy bien. Solo un poco mas de limpiesa en el cuarto. Como de tallles de limpiesa "

"It is on the ocean nice pools only 1 restaurant included in All Inclusive. Some rooms are updated and some are not. The location is perfect if you want to be in Zona Romantic area!"

"Yes very clean"

"Let's start with the check in. It took us close to an hour to check in (they had me in one line then moved me to another line that was not for check in and then placed me back in the original line making me lose my place due to new comers being in line) and the girl that did our check in seemed to have an attitude, went through explanation of activities EXTREMELY fast and was basically no help at all. The rooms were well kept and clean with a nice view to the main area. The queen size been barely fit my wife and I. I'm certain it was a full and not queen. Another issue you should all be prepared for: WATER PRESSURE. There's virtually no water pressure at all and we were left basically showering with driping showers. The food was above average with a wide variety and the waiters were very attentive (except one lady that basically acted like we were forcing her to be there serving us - but she was at the ceviche restaurant on location). Also, quality/ taste for drinks will vary depending on which bar you get your drink from. I ordered a margarita at the main pool bar and it literally tasted like it was mixed with rubbing alcohol. I couldn't drink it at all. But the drinks at the villas pool bar were excellent. Night and day difference. Pools and activities are great. You have 3 pools to choose from and direct access to the beach. Overall, I think this place has needs major upgrades and can be incredible if done. "

"The food was not great. The hot food was luke warm. Resort was small so easy to get around . Our toilet would not flush most the time and had to spend time requesting it to get fixed three times . Staff was great very friendly "

"The pool area was very comfortable and service was great."

"Pool side was incredible"